Operations & Administrative Specialist

ALLAN THORSON 602-***-****

**** ******* *******

Colorado Springs, CO 80920

************@*******.***

Detail-oriented professional with extensive experience supporting office operations, financial workflows, and providing administrative support. Experienced in maintaining vendor records and supporting leadership teams through facility oversight and routine reporting. Adept at preparing estimates, processing RMAs, and drafting contract letters across diverse business environments. Recognized for consistently maintaining accuracy in records management and client service delivery. Skilled in scheduling evaluations, processing accounts payable and receivable, and handling vendor and banking communications. Demonstrated ability to adapt to evolving priorities while upholding compliance and professionalism in all interactions.

AREAS OF EXPERTIESE

Office Administration Operations Management Contract Documentation Stakeholder Communication Calendar & Schedule Management Client Scheduling Coordination

Workflow Optimization Financial Reconciliation Procurement Oversight Travel & Itinerary Coordination

Process Improvement Project Assistance Multitasking Attention to Detail Problem Solving Records Management

TECHNICAL PROFICIENCES

QuickBooks Microsoft Office Products Jobber Solid Edge Mach3 SheetCam TNG

RELEVENT EMPLOYMENT HISTORY:

Office Manager

Next Day Access of Colorado Springs August 2024 to October 2025 Managed daily office operations for the company delivering mobility and accessibility equipment with responsibility for evaluation, scheduling, service calls, and installation coordination. Responded to inbound sales inquiries and guided veterans, elderly, and disabled clients through technical troubleshooting via telephone. Supported implementation of Jobber management software to structure task tracking, service scheduling, and workflow visibility. Created office procedures supporting database development, sales lead tracking, procurement activities, inventory oversight, and Return Merchandise Authorization (RMA) handling. Led up to 2 administrative staff while ensuring alignment with customer service expectations and scheduling protocols.

Administrator, Corporate Officer (Treasurer)

Fellowship of Grace Church September 2018 to February 2021 Performed a wide range of administrative duties included but not limited to financial and accounting functions, property management, staff and volunteer management and vendor relationship management.

Director of Operations June 2001 to June 2014

Viewpoint Group

Operational and administrative oversight of multi-state commercial real estate appraisal corporate & satellite offices. Database creation and management, human resources, information technology, A/P, A/R, banking, and payroll. Fee appraisal bids, client interviews, contract letter preparation. Regular analysis of payroll, billing and corporate operational statistics, along with policy and procedure recommendations, to maximize profit and staff efficiency. Corporate rebranding, office relocation selection, coordination of space design/tenant improvement process, procurement, configuration and installation of office machines, phone and computer systems. Supervision of administrative staff. Agent Services Administrator/Office Manager January 1995 to June 2001 Diamond Realty

Primary contact for the Department of Real Estate and the Associations of Realtors. Assisted in the development, marketing and implementation new commission programs and conducted trainings on software. Acquired and held Arizona Real Estate Sales License (1996-2022)

Office Manager/Legal Support January 1993 to January 1995 Law Offices of Ronald J. Ellett & Associates, P.C. Assisted with initial set-up and organization of a new law practice. Performed functions as office manager for a small laws firm engaged in the practice of corporate bankruptcy law. Duties include typical management and administrative activities including but not limited to human resources, A/P, A/R, software and hardware acquisitions and daily operational management. Additionally served in a paralegal capacity conducting legal research, preparing non-uniform interrogatories and other documents for court filing and functioned as a liaison between counsel and court-appointed Trustee’s experts.

PROFESSIONAL ADMINISTRATIVE ACHIEVEMENTS:

• Designed system of compensation to commissioned employees after analysis of billing, collection and payroll cycles that resulted in employee retention and functional operational cash flow.

• Reduced company insurance costs by 20%, while sustaining same benefits by implementing an “Insurance Gap Plan.”

• Assisted in developing multiple 100% commission plan structures for real estate agents resulting in improved agent recruitment and retention in the face of increasing broker competition.

• Successfully managed and administrated significant corporate restructuring events including two rebrandings, three office relocations, two expansions into new markets/states, two partnership dissolutions, and a merger/acquisition of a market competitor.

• Virtually eliminated the need for external IT contractors. Through the personal development of necessary skills and subsequent design of self- maintainable equipment and systems, in-house repair capabilities resulted in economic savings realized by elimination of outside vendors and increased productivity from reduced equipment down time.

RELATED SKILLS AND ABILITIES

Leadership & Management

Administration of Day-to-Day

Office Operations

Client Relationship Management

Statistical Data Analysis

Payroll and Billing System

Management

General IT and Network

Management/Troubleshooting

Vendor Contracts &

Management

Contract and Engagement

Agreement Writing

Selection, Procurement &

Deployment of Office Equipment

Human Resources and Benefits

Administration

Staff Management and Conflict

Resolution

20 Years Residential/

Commercial Real Estate Sales

(AZ Real Estate Sales License

1996-2022)

Design and Build-Out of Office

Space

Technical

MS WINDOWS

MS Office

Corel WordPerfect/Quattro

Ashler Graphite

QuickBooks

Adobe Photoshop &

Illustrator

Autodesk Sketchbook Pro

ADDITIONAL EMPLOYMENT HISTORY

Fabricator

Ironwolf Designs September 2021 to January 2024

Present

Custom metal fabricator producing interior and exterior stair and balcony railings, fireplace enclosures and a wide variety of architectural detail pieces. Installation of the aforementioned products in both new construction and renovation environments. Developed and manage CNC plasma operation from CAD design to part production and equipment maintenance.

Principal

Tyrwerk, LLC Fabricated Metal Design January 2019 to April 2021

CAD design, CNC plasma table operation, custom design and fabrication of architectural details, signs, fixtures, furniture, and motorsports and automotive components. Perform welding processes MIG, TIG, and stick on steel, stainless steel and aluminum. Perform all administrative and accounting functions. Restoration Tech

Beck’s European February 2015 to September 2016

Restoration of early Porsches (356, 911 & 914). Disassembly, organization and evaluation of restoration candidates and components. Refinishing and rebuilding of brake and suspension systems and electrical components. Zinc plating of hardware. Restoration of rubber and plastic components. Bodywork, including air gun undercoating, parts prep for paint, door and panel fitting, installation of all glass. Interior component restoration, including gauges, audio systems, ventilation control systems, seatbelt systems, seat rails and mounting hardware, installation of rubber components, seals and gaskets, minor trim/upholstery repair. General line tech work (when needed) on late model Porsche and BMW products: engine disassembly, cleaning and prep for machine work, brake service, cooling system repair, installation of aftermarket suspension and exhaust systems. Non–automotive work: Fabrication and welding of workbenches and rolling chassis stands/carts. General shop maintenance including lifts, glass bead equipment, parts tumbler, air compressors, etc.

Audio Engineer

Grace Presbyterian Church July 2013 to November 2017 Conduct live sound reinforcement of worship service music and speech. Create studio mixes of rehearsals and church services for reference and website use. Contributed to arrangement of songs in a producer role. Work with ministerial staff to prepare visual materials for worship. Provide audio support for special events

(weddings, memorial services, theatrical productions etc.). Design, select, install and configure sound reinforcement systems and equipment. Manage, organize maintain and repair equipment.

Principal

Barking Dog Sounds, LLC August 2005- Present

Design and installation of public address systems, video presentation systems and CCTV/video security systems in House of Worship environments. Additionally, provided live sound production, engineering, and recording services for both music and spoken word as well as training of church staff. Operation of recording studio offering 48 track digital recording. Audio and video editing ADDITIONAL SKILLS

Automotive Restoration Parts

Research

Vintage Porsche race prep

TIG & MIG Welding (AWS Certified)

Zinc Electroplating

Fiberglass Repair

Fork Lift Operation

Surface Prep for Wet Paint/

Powdercoat

Vibratory Parts Tumbler

Operation

Wiring Repair

Textured Underbody Finishes

EDUCATION:

University of Colorado at Colorado Springs, Colorado Springs, CO Business Administration coursework

Academy of Art University, San Francisco, CA

Industrial Design, Automotive/Transportation coursework Sawyer School of Aviation, Sky Harbor, Phoenix, Arizona FAA license with single engine land rating

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