Administrative Professional with Healthcare Experience
Resume:
**** **** ***, ********, **, ***** • **************@*****.***
DANIELLE RUFF
PROFESSIONAL SUMMARY
Administrative and customer service professional with over 8 years of experience excelling in healthcare and retail environments. Demonstrates proficiency in insurance verification, HIPAA compliance, and efficient scheduling while maintaining exceptional client relations. Committed to enhancing team collaboration and delivering outstanding service through effective communication and problem-solving skills.
EMPLOYMENT HISTORY
FRONT DESK / ADMINISTRATIVE SUPPORT Jan 2025 - Present Fresh Pond Physical Therapy Brooklyn, NY
RECEPTIONIST / ADMINISTRATIVE ASSISTANT 2019 - 2024 Medrite Urgent Care
ADMINISTRATIVE ASSISTANT 2017 - 2018
Real Estate Office
RETAIL & CUSTOMER SERVICE ROLES 2018 - 2019
Various
EDUCATION
CURRENTLY ENROLLED Present
Touro College
HIGH SCHOOL DIPLOMA 2016
Urban Assembly Math and Science for Young Women
Coordinate patient appointments, follow-ups, and schedule adjustments to maximize provider productivity. Manage patient intake paperwork, verify insurance coverage, and prepare billing documentation. Provide front-line support by answering phones, emails, and assisting patients with inquiries. Maintain accurate patient records and assist therapists with charting and administrative tasks. Ensure smooth office operations by overseeing waiting room flow and addressing patient needs promptly. Oversaw daily front desk operations, serving 100+ patients per day in a fast-paced urgent care environment. Handled registration, check-in, and insurance verification for patients, ensuring accuracy and compliance. Maintained confidential medical records in compliance with HIPAA standards. Assisted patients with billing inquiries, processed payments, and coordinated with insurance providers. Scheduled and managed calendars for multiple providers, optimizing patient flow. Trained and mentored new front desk staff, improving onboarding efficiency and service quality. Supported clinical staff with administrative tasks, contributing to overall team efficiency. Prepared legal documents including contracts, leases, and agreements with attention to accuracy. Coordinated property tours, inspections, and client meetings, improving scheduling efficiency. Maintained filing systems and organized property documentation for easy access. Handled client inquiries via phone and email, providing professional communication. Assisted with marketing efforts including flyers, email campaigns, and property listings online. Supported real estate agents with day-to-day administrative needs. Delivered excellent customer service in high-volume retail environments. Consistently exceeded sales goals through product knowledge and upselling techniques. Handled transactions, returns, and customer concerns with accuracy and professionalism. Maintained store presentation through merchandising and restocking inventory. Collaborated with team members to meet sales targets and ensure smooth operations. SKILLS
Front Desk Management, Healthcare Administration, Customer Service, Scheduling, Clerical Support, Insurance Verification, HIPAA Compliance, Time Management, Communication, Problem Solving, Team Collaboration.
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