IT Administrator

Kathleen P. Voorhees

EDUCATION:

**** –**** PC AGE Certified IT Career Institute, Parsippany, NJ

Diploma in Networking Administration/Engineering

**** – 1989 SUNY Cobleskill Cobleskill, NY

Associate in Applied Science in Hotel Technology

WORK HISTORY

April 2016 – Present Waters, McPherson, McNeill, P.C. Secaucus, NJ IT ADMINISTRATOR

• Planning, preparation, and upgrading of iManage Filesite to iManage Work in the cloud.

• Worked closely with Managing Partner, including Partners, Facilities Manager, Architects, Construction, IT Vendors and others in whole office renovation.

• Sought out quotes from Data companies for new Cat 6 Cables and upgraded security for the office.

• Broke down and set up all office computers, phones and printers prior to and after office renovation.

• Responsible for working with website designer in updating Firm Website. Coordination of attorney photos, bios, content, and photos. Maintain all website changes including blog posts.

• Responsible for migration of email from Sherweb to Microsoft 365

• Purchased and rolled out Webcams for use in the office for video conferences.

• Prepared all employees for remote access to office systems to continue working from home during the pandemic and continued to support all employees while working from home.

• Setup and roll out new Windows 10 computers to all office employees with applications as needed per user. Upgrade firm laptops from Windows 7 to Windows 10.

• Upgraded all Firm local desktops from Windows 10 to Windows 11.

• Computer support varying from hardware to software on Terminal Server, Windows 10, Office 365, Outlook, iManage Worksite 9.3, WorkShare, SurePoint accounting software.

• Support to 40-50 employees.

• Assist users with any document issues.

• Maintenance of all firm printers.

• Onboarding, off boarding and editing of user accounts in Active Directory, iManage, SurePoint accounting software, Microsoft 365, Westlaw, Brivo, and Adobe as well as reset user passwords as needed.

• Setup of firm issued iPhone. Monitoring, changing and upgrading data plan and devices through AT&T Wireless, now through Verizon Wireless.

• Sought out quotes from wireless companies, presented savings to Managing Partner, Director of Administration and Finance. Ported all firm phone numbers and set up new phones per user for use on Verizon Wireless.

• Work closely with outside IT vendors.

• Install of iManage Work, Office 365, LiteraOne, MetaDact on all user workstations and terminal server sessions.

58 Preston Street

Ridgefield Park, NJ 07660

Phone 201-***-****

E-mail: *********@*******.***

• Worked closely with Firm Administrator and Accounting Manager in researching and setting up demos for new Time & Billing/Accounting Systems.

• Implementation of new Time & Billing System.

• Implementation and management of VoIP phone system working with Lightpath hosted voice.

• Negotiated contract pricing with Comcast for Office TV and Internet package. May 2011 – April 2016 Forman Holt Eliades & Youngman LLC Paramus, NJ IT SUPPORT

• Computer support varying from hardware to software in Windows 7, Office 2007-2013, Outlook, Omega, Equitrac, Symphony Profiler, CompareDocs, Payne MetaData, BestCase, All-State Legal.

• Support to 40-50 employees.

• Maintained printers, photocopiers, scanners, Equitrac, Worldox, Pitney Bowes Connect+ 2000

• Managed Vertical Wave VoIP phone system including setup of users’ phones, voicemail, auto-attendants and time changes.

• Managed of KeyScan System, setting up user keyfob access, scheduled automatic door lock/unlock times access and holiday changes.

• User account management for Pacer Access, GoToMyPC, LogMeIn, FedEx, LexisNexis and Rackspace email hosting.

• Created, changed, and deleted user accounts in Active Directory as needed.

• Created and generated bills, ran conflict searches, entered and applied non-cash costs through Omega billing system as well as e-billing through Tymetrix 360.

• Setup of firm issued iPhone, android and blackberry devices. Monitored, changed and upgraded data plan and devices through Verizon Wireless.

• Worked closely with outside IT vendors.

• Implementation of Equitrac Cost Recovery system on photocopiers as well as SendSuite on the postage machine.

• Transitioned entire office to Worldox Document Management System, including working with Attorneys and Office Manager on design of profile groups and categories. October 2006 – May 2011 World Software Corporation Glen Rock, NJ TECHNICAL SUPPORT

• 100% Phone Support

• Remote support to users for Document Management Software issues using Windows NetMeeting, logmein.com, Remote Desktop, GoToMeeting and various other remote connections.

• User support for various applications integrating with the Document Management System including MS Word, Excel, PowerPoint, Outlook, GroupWise, DeltaView, WorkShare, Adobe, ScanSoft, Internet Explorer 6.0, 7.0 & 8.0, Mozilla

• Support to users in set up of Document Management Software. February 2003 – May 2006 DeCotiis, FitzPatrick, Cole & Wisler, LLP Teaneck, NJ Computer Support

• Computer support varying from hardware to software in Windows 2000, Office XP, Outlook, DeltaView and iManage Document Management System.

• Supported 150 employees in 2 locations. Deployed new computers with firm software.

• Supported users with document problems.

• Setup users Blackberry and Palm Pilots.

• Solved errors in software programs varying from document management system, to Microsoft office software, electronic filing.

• Trained new employees on our system.

• Setup personal biographies within the system and on the company website.

• Updated lawyer listings for online publications. January 1994 – February 2002 Print Marketing Concepts New York, NY Sales Coordinator

• Downloaded information for cover stories from company FTP site each week.

• Researched, purchased and implemented all NY office computers systems.

• Liaison between Senior Vice President/Sales, national executive level clients, and approximately 150 newspapers facilitating the placement of national advertising.

• Worked closely with national and local networks, cable and affiliates in placing of national display advertising into a weekly TV magazine.

• Responsible for general office duties including keeping corporate database up-to-date, space reservations, billing and payouts for national advertising.

• Aided in the design and execution of national line ads as well as media kits used as sales/marketing tools for the home office.

• Responsible for correspondence in assisting Senior Vice President/Sales. PROFESSIONAL CERTIFICATIONS:

CompTIA Certified A+ Computer Specialist (A+ Certification) Microsoft Certified Professional (MCP)

SKILLS:

Extensive knowledge of the following:

Microsoft 365 including Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Teams, Brivo, EagleEye Networks, Google Earth, Sherweb, iManage Filesite, WorkShare, Rippe & Kingston LMSV & LMS+, SurePoint, ownCloud, Rackspace; Internet Explorer; Worldox, CompareDocs, Payne MetaData, Symphony Profiler/OCR, Omega, Equitrac, LexisNexis, Pacer, GoToMyPC, LogMeIn, AutoStore, All-State Legal, Barracuda WebFilter, KeyScan, Vertical Wave VoIP, TyMetrix 360, Adobe Acrobat, Windows 7, Windows 10, Windows Terminal Server.

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