Senior QA Analyst - Business Analyst - Automation Tester
Resume:
Satinder Kaur
**********@*****.***
SUMMARY:
8+Years of professional experience in Software IT industry as Business/QA Analyst/Tester for Client/Server Web base applications.
• Proficient in all form of testing including GUI, Functional, Integration, System, UAT, Regression, End to End, SMOKE, User acceptance testing and Automation testing.
• Excellent knowledge of SDLC (Software development life cycle).
• Very good experience working in Agile scrum and Waterfall methodology.
• Expertise in developing Test plans, designing Test Cases and executing Test scripts.
• Extensive experience in ALM/Quality Center and QTP, Renorex, Selenium Automation tools.
• Good understanding of the defect tracking life cycle.
• Experience in Finance Domain (Online banking, Credit Card) & Insurance Domain.
• Good Experience in IVR & Mobile (I-phone, Android, I-Pad) testing.
• Experince in Testing SOAP and REST web services using SOAP UI and POSTMAN.
• Extensive experience in TSYS (Total System Services) TS2 platform to process credit cards.
• Experience in interacting with business analysts, developers and technical support team to help them to base line the requirement specification.
• Excellent analytical, communication skills and ability to work independently with minimal supervision and perform as part of a team.
• Knowledge of Accessibility testing via Web Accessibilities Tools(JAWS)
• Ability to quickly master new concepts, strong aptitude towards learning new technologies and sharing ideas.
• Graduated from the University of Delaware’s Business Analyst Certificate program, a comprehensive business analysis course that provides intensive training in elicitation, enterprise analysis, business analysis planning and monitoring, requirements analysis, requirements management and communication, and solution assessment and validation.
Certifications:
• Business Analyst Certificate program from UDEL, Delaware Dec 2012. (GPA 4.2)
• CSM (Certified Scrum Master) – Oct 2013.
• ISTQB – (International software testing qualification board) Certification. (March 2013)
Education/Training:
• Bachelors from Chennai University, India.
• Masters (Labor Welfare & Personnel Management) from Nagpur University, India.
• Training in Computers from CMC Limited, India.( http://www.cmcltd.com/ )
• Industrial Training from Tech Mahindra, India.
• Training in software testing from GSS ( http://www.getsoftwareservice.com/ )
• Training in BDD (behavior-driven development), Cucumber, and Gherkin. Technical Skills
Testing Tools QC (v10.0) and ALM (QC v11.0), QTP v10.0, HP Unified Functional Testing (QTP v11.0), Test Director, Bugzilla, Jira, Selenium, Renorex, Cucumber, Jira, Rally Agile Tool, JAWS, TOAD,pgAdmin, SOAP UI, POSTMAN.
Language Java, C, UNIX shell scripts, SQL, Gherkin Database Oracle 8i/10i, My SQL, MS Access, PostgreSQL Operating Systems Windows 98/ 2K/ XP, Window 7, HP UNIX, LINUX Version Control Rational Clear Case, CVS, SCCS
Project Management Microsoft Project, Microsoft Office, Microsoft Visio Professional Experience:
Client: JP Morgan Chase, Wilmington DE
Position: QA Analyst
Period: 12/1/2023 to Oct 2024
FBS (Finance Base Shopping)– I was part of CCB (Customer community Banking) UAT Risk Team, working on application called AGEIS. It is base on Credit Risk Architecture where customers are pre-qualified to determine eligibility for Auto Loans prior to them actually applying. The pre-qualification process differs from the full application process, with pre- qualification soft bureau data is leveraged as opposed to hard bureau data; goal is to align the pre-qualification decision/strategy to the full application decision/strategy as much as possible. This application process 30k transaction per month.
- Prepared the Data file and Trigger file in excel and loaded it via AGEIS File Manager, browser base application.
- Once it’s executed, verified the data in Database. Database is on AWS, used pcl aws login command to connect and aws rds command to connect to POSTgreSQL RDBMS database. Used pgAdmin to execute SQL queries.
- Its backend testing application where complex SQL queries are used with various joins.
- I was involved the writing several test cases in Qtest for the project requirement.
- Jira is used for tracking the Bugs.
- Extensive testing was done in R-mode (Real) and S-mode (simulation mode).
- Perform the Audit check that all the requirement and test result are attached. Environment: Jira, Qtest, AWS, pgAdmin (v4.17), Excel, OneNote. Client: Bank of America, Newark DE
Position: QA Analyst
Period: 05/12/2022 to 10/31/2023
ICDP- Integrated Credit Decision Platform is world class underwriting platform for customer and small business Lending. It consolidates several platform/systems into one and thus improves associate experience. In Production it’s supporting around 1100 concurrent users and processing 22000 credit requests per day.
• Involved in development of Test plan base on requirements in ALM.
• Preparation of Test Cases, specifying description, input data and expected value base on Test Scenario.
• Performed functional, End to End and UAT testing.
• Involved in verification of important tabs like Request, Relationships, Credit Bureau, Rates/Fees, ATP Calculation and Decision. In Request tab to verify account details, Customer and demographic information etc. In Relationships we check if it has any other maintenance account, as co-borrower or grunter. It pulls credit fico score automatically, amount to pay is calculated. Credit decision status move from ARV
(Analyst Review), SRV (Secondary Review), FRV(Fraud Review) & Complete status with different decision like Decline, Approve, Cancel, Additional info or Counter Offer). We verify appropriate letters shows up.
• Validated major functionality like CLI (Credit Line Increase/Decrease), Cash Line Increase/Decrease, Add/remove Auth user, Granter, Pin request, Risk review, Reopen account, Hard/Soft edits messages, add additional cards etc.
• Tested various other application like STS, Synergy Web, BLAST (Business Lending Automated Service Tracking) and FLASH.
• Performed Backend validation in TSYS.
• Database validation in Oracle Database using TOAD, ran various complex SQL queries.
• Involved in the defect review meetings with developers and business team.
• Participated in team meetings on a regular basis and involved in active discussion in order to improve testing quality by better strategies and testing approach.
• Participated in Agile Spring meetings to provide update to Jira’s Stories. Environment: ALM, Jira, MS Office, MS Excel, Microsoft Edge, Chrome, TOAD Oracle, SQL Client: Citi Bank, Delaware
Position: QA Analyst
Period: 08/2021 to 05/2022
• Involved in development of Test plan base on requirements in ALM.
• Preparation of Test Cases, specifying description, input data and expected value base on Test Scenario.
• Involved in verification of the GUI, checking Web URL, Links, Navigation, Image, text and visual testing.
• Performed functionality, End to End and UAT testing.
• Tested the End to End APPLY process to submit Credit Card Application for a customer via web base URL application for major Citi partners like Airfrance, Jet Blue, Cathaway Paciffic Asia, Emirates, Ethiad, Qatar Privillage etc. Also tested Citi store cards Best buy, Costco etc.
• Validated major functionality like BT (Balance Transfer functionality), CLI (Credit Line Increase), Payment processing, Alert setup etc.
• Involved in the defect review meetings with developers and business team.
• Participated in team meetings on a regular basis and involved in active discussion in order to improve testing quality by better strategies and testing approach.
• Participated in Agile Spring meetings to provide update to Jira Stories. Environment: ALM (v 11.5), Jira, MS Office, MS Excel, Windows 10, Microsoft Edge, Chrome, IE11.
Client: Barclaycard US, Wilmington, DE
Position: QA Analyst
Period: 12/2013 to 03/2015
Joined Barclay Card US in Regression Testing Team as QA Analyst. As part of regression, got opportunity to work on various application like Customer website, Apply, Mobile
(Android, I- phone, I pad), IVR, Campaign, MVD (Minimized vendor downtime), CCD (Customer Central Desktop), Campaign, TSYS, SMS Agile Project. 12/2013 - 05/2014
• Executed various Regression script manually and via QTP.
• Update various Regression scripts as per project needs.
• Tested the End to End APPLY process to submit Credit Card Application for a customer via web base URL application for major Barclays partners like LL Bean, Apple, US Airways, Hawaiian Airlines, Barnes & Nobel, Farm Bureau bank, upromise, NFL, Wyndham etc.
• As QA analyst executed scripts to validate various flows of application, like landing page, application page, decision page etc.
• Validated Apply process via UNIX batch script.
• Validated data in database via SQL queries and in TSYS mainframe.
• As a Super tester, generate instant pre-screen for applying.
• Performed GUI Validation like login functionality, tab validation, links, edit profile page, Account settings, transaction in customer Web Site EMWE Application.
• Validating major functionality like BT (Balance Transfer functionality), CLI (Credit Line Increase), Payment processing, Alert setup etc.
• Executed and validated various test cases in Mobile (Android, I phone, IPAD) for Mobile Apps, Mobile website & Digital wallet.
• Executed and validated various test cases in IVR (Interactive Voice Response) for regular IVR functionality, payment etc.
• Executed and validated various test cases in CCD (Contact Central Desktop).
• Performed MVD (Minimized vendor downtime) Testing.
• Performed Smoke testing every 6 week.
• Got exposure to write a cucumber feature file and to map a Java file. 06/2014 - 09/2014
Project - SMS (Short Message Services)
I was part of Agile Scrum team. My responsibility was to create and execute test case for various SMS functionality on CCD (Customer Central Desktop) vertical. In SMS, customer sign up to receive free fraud text alerts for any suspicious activity on credit card account. In addition to this, customer can enroll themselves in service alerts, live payment received, daily uses, approaching credit line etc.
• Base on SMS requirement, created and executed test cases in ALM for various functionality like TCPA (Telephone Consumer protection Act) consent, validated manage text alerts, disclosure, Opt In & Opt Out functionality for various features, different time zone testing, Negative testing (with Bad Account, status etc).
• Validated SMS alerts on I-phone & Android phone.
• Tested End to End for this project.
• Estimated the stories (requirements).
• Conditioned test Accounts in TSYS.
• Validated various screens on TSYS mainframe system.
• Posting payments and Transactions in TSYS.
• Wrote SQL queries to validate data in database.
• Identified the manual scripts which can be automated.
• Attended several agile related meetings like daily stand-ups, grooming sessions, detail planning, retrospective and sprint meeting.
• Worked on Agile scrum and Kanban environment.
09/2014 - 03/2015
CCD (Contact Central Desktop) - It is a primary tool used by agents in Collections, Customer Care, and Credit Operations to service accounts. CCD provides access to account data, account maintenance functions, workflows to guide agents, and integration with telephony gear.
• Tested various workflows like activating card, add auth user, lost and stolen, dispute, payment processing, retention ( upgrade of the product), close the account, fraud, seize the account, letter generation, update of basic information (address, phone etc), TCPA.
• Tested SOAP and REST web services via SOAP UI /Postman tool.
• Validated major functionalities like BT (Balance Transfer), CLI ( Credit Line Increase), & Complains.
• Ran automated test cases in Ranorex for CCD Application. Parameterized the data into the excel sheet, executed the runs and validated the failures. Campaign -
• For PVT (Production verification testing), via Campaign desktop application, sorted the campaigns, executed via QTP automation script and then validated the results. PAV (Possession Activity verification) - The PAV processes used to verify that a cardholder was in possession of their card and was responsible for activity on their card where such activity was flagged as potentially suspicious or fraudulent.
• Verified the PAV functionality via CCD (Contact Central Desktop), Mobile & customer website.
Environment: ALM (v 11.5, v11.0), Oracle, TSYS, MS Office, MS Excel, .NET, UNIX, Windows 7, QTP, Renorex.
Client: iPipeLine Inc, Exton PA
Position: Business Analyst/QA Tester
Period: 05/2011 to 11/2013
iPipeline is an industry leader in providing the next-generation software to the insurance services markets through its on-demand service. iGO e-App®,is an ASP.net Solution that enables intelligent fill-bale form and enables efficiency and productivity by eliminating errors and producing 100% Good Order submissions of Life Insurance Applications which are extremely important and highly complex. iGO ASP when used in conjunction with e- Signature and e-Submission, producers execute straight-through processing to speed life insurance policies.
iPipeline Clients
PFG - Principal Financial Group ANICO – American National Insurance Company TIAA-CREF GERBER LIFE, Mutual of OMAHA
• Involved in development of Test plan base on requirements.
• Preparation of Test Cases, specifying description, input data and expected value base on Test Scenario.
• Involved in Test Cases review.
• Involved in verification of the GUI, checking Web URL, Links, Navigation, Image, text and visual testing.
• Performed functionality, regression and integration testing in SIT/UAT environment.
• Tested the functionality of the application with multiple data including positive and negative data for multiple times.
• Evaluation of Test coverage and Test results.
• Maintaining the Traceability matrix.
• The system test requirements and test scripts were developed using Quality Center. Then testing was done using Quick Test Professional, the test scripts which get failed, were then manually tested and then the Defects were open in Quality Center.
• Closely interacted with developers to fix bugs.
• Verifying the entries in database by SQL.
• Worked closely with the business analysts and developers to identify the processes that can be automated.
• Preparation of Test summary reports.
Environment: Windows XP, HP Unified Functional Testing (QTP 11.0), ALM (QC 11.0), ASP.net, VB.net, oracle 8i, Internet Explorer, Netscape & Mozilla. Company: Tech Mahindra Limited, India
Position: IT Consultant
Period: 06/1999 to 01/2002
Tech Mahindra is part of the USD 16.2 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization. I worked on supporting various web base applications for Human Resource and Payroll department. Responsibilities:
• Preparation of Test Cases based on the Test Scenarios.
• Developed the Test plan and test scripts.
• Maintaining the Traceability matrix.
• Responsible for Manual testing.
• Performed functional and regression testing.
• Defects were Tracked, Reviewed, Analyzed and Compared using Test Director.
• Participated in scheduled meetings and maintained good relationship with developers.
Environment:
Mercury Test Director, Windows XP, MS Visio, MS Word, MS Excel, MS Access, Oracle, HP Unix.
References:
Available on request
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