Administrative Support & Patient Concierge Specialist
Resume:
Kathleen Mackin
Jamaica Plain, MA *****
*********@*****.***
Professional Summary
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unit Coordinator
Beth Israel Deaconess-Needham-Needham, MA
December 2020 to November 2023
The Unit Coordinator at Beth Israel Deaconess is to perform administrative and clerical duties such as answering phones, sorting medical records. Assist with basic concerns of patients and family members, basically I am the link between them and medical staff. Place orders for supplies, keeping track of storage. Call for transfers from one hospital to another. Supervises housekeeping. First and foremost using my years of experience in customer service to multi task. Unit Coordinator
Norwood Hospital-Norwood, MA
August 2018 to June 2020
My responsibilities start with answering and directing calls. Directing family members to their loved ones. Ordered consults for patients with the on-call physician. Filing daily charts. I ordered ambulances and put together charts for patients being sent out to other facilities. Called for medical records prime, primary care, physicians, and other hospitals.
Admissions to the hospital. Notifying primary care physicians of their patients admission to the hospital. Patient Access Representative
Norwood Hospital-Norwood, MA
December 2010 to August 2018
My responsibilities were to communicate and assist patient in a courteous manner by phone or in person. Register and verify patients demographic and insurance information. Collected required copayments, according to patients insurance plan. Also gave patient any relevant materials, they may needed. Finally to provide patient with directions to their designated area. Administrative Assistant
BENNYS MOVING & STORAGE
June 2010 to December 2010
My responsibilities started with customer service answering and directing calls. I did estimates for o#ce and residential moves. I was responsible for paying and collecting accounts payable and receivable. As well as o#ce duties such as answering and directing calls, ordering supplies needed for o#ce. Also, I was responsible for payroll and commissions.
Administrative Assistant
BENNYS MOVING & STORAGE
June 2010 to December 2010
My responsibilities started with customer service answering and directing calls. I did estimates for office and residential moves. I was responsible for paying and collecting accounts payable and receivable. As well as office duties such as answering and directing calls, ordering supplies needed for office. Also, I was responsible for payroll and commissions.
O#ce Manager/appraiser
A-Z AUTO CENTER-BRIGHTON
June 2006 to May 2009
This is not duplicate the owner put me in charge of overseeing second/larger scale location. I went to school to become a licensed appraiser so that I would be able to discuss claim will appraiser coming in from insurance companies. My responsibilities started with customer service I was the #rst and last contact person with all customers. I set up insurance claims, spoke with adjusters regarding all payment and liability issues and any and all payments on each claim. I was responsible for paying and collecting accounts payable and receivable. As well as o#ce duties such as answering and directing calls, ordering supplies needed for o#ce.
Office Manager/appraiser
A-Z AUTO CENTER
June 2006 to May 2009
BRIGHTON
This is not duplicate the owner put me in charge of overseeing second/larger scale location. I went to school to become a licensed appraiser so that I would be able to discuss claim will appraiser coming in from insurance companies. My responsibilities started with customer service I was the first and last contact person with all customers. I set up insurance claims, spoke with adjusters regarding all payment and liability issues and any and all payments on each claim. I was responsible for paying and collecting accounts payable and receivable. As well as office duties such as answering and directing calls, ordering supplies needed for office.
O#ce Manager
A-Z AUTO CENTER
September 1998 to June 2006
CAMBRIDGE
My responsibilities started with customer service I was the #rst and last contact person with all customers. I set up insurance claims, spoke with adjusters regarding all payment and liability issues and any and all payments on each claim. I was responsible for paying and collecting accounts payable and receivable. As well as o#ce duties such as answering and directing calls, ordering supplies needed for o#ce.
Office Manager
A-Z AUTO CENTER
September 1998 to June 2006
CAMBRIDGE
My responsibilities started with customer service I was the first and last contact person with all customers. I set up insurance claims, spoke with adjusters regarding all payment and liability issues and any and all payments on each claim. I was responsible for paying and collecting accounts payable and receivable. As well as office duties such as answering and directing calls, ordering supplies needed for office. Assistant Manager, Road Runner Auto Services
AAA
February 1996 to September 1998
My responsibilities ranged from customer service, such as answering phones, dispatching calls to drivers for recovery for the police department, AAA, roadside assistance and insurance companies. Also, I was responsible for payroll, contracts and insurance adjusters and appraisers coming in daily for insurance based claims.
Education
GED
BROOKLINE HIGH SCHOOL
September 1984 to 1988
Skills
• Handling customer inquiries
• Able to Multitask
• Attention to detail
• Management
• Microsoft Office
• Phone etiquette
• Computer skills
• Active listening
• Freshdesk
• EMR systems
• Hospitality
• Problem-solving
• Hospital Experience
• Office experience
• Hospital experience
• Medical terminology
• Problem solving
• Intake
• Friendly demeanor
• Customer service
• Microsoft Word
• Customer follow-ups
• Conflict resolution
• Medical administrative support
• Supportive of other staff members
• Office management
• Face-to-face client meetings
• Presentation skills
• Customer support experience within healthcare industry
• Knowledgeable in office skill/organizing
• Customer expectation management
• Microsoft Excel
• Time management
• Phone communication
• Insurance verification
• Accounts Payable
• Accounts Receivable
• English
• Medical receptionist
• HIPAA
• Customer service under pressure
• Accounts receivable
• Office Management
• Phone customer support
• Client services
• Empathy
• Medical records
• Multi-line phone systems
• Computer literacy
• Sales
• Individual consumer customer service
• Teamwork
• Friendly
• Payroll
• In-person customer service
• Customer inquiry handling
• Communication skills
• Clerical experience
• Patient care
• Customer complaint resolution
• Microsoft Outlook
• Organizational skills
Languages
• English - Expert
Contact this candidate