Medical Billing and Coding Professional Candidate
Resume:
CHATARRA CABALLERO
**** ***** ********* ***** *******, TX 77053 720-***-**** ******************@***.***
PROFESSIONAL PROFILE
Customer service oriented professional backed by leadership, administrative, and retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Communication skills necessary to deal effectively with patients and healthcare providers.
Effective problem-solver and decision-maker, able to assess situations and identify solutions.
Strong time management skills with ability to establish priorities to meet timelines.
Communication Platforms – Google Meet, MS Teams.
Microsoft Office Applications – Word.
KEY QUALIFICATIONS
Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing
Electronic Health Records (EHR) Electronic Medical Records (EMR)
CMS 1500 CMS 1450 (UB-04) Medical Terminology Anatomy & Physiology
HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2025
Introduced to the following concepts:
Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.
Electronic health records systems and healthcare claims preparation and submission processes.
Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.
Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.
HIPAA rules and regulations related to patient information privacy and security.
WORK EXPERIENCE
Johnson Controls – Aurora, CO 10/2018 – 01/2025
Senior Scheduler / Customer Service Representative
Scheduled fire alarm technicians, inspectors, and third-party vendors for commercial clients.
Communicated with customers via phone and email to coordinate service and resolve issues.
Prioritized technician certifications and skillsets to match project requirements.
Sources parts, managed quotes, and assisted in monthly productivity and billing reports.
Supported scheduling teams to ensure smooth operations and timely service delivery.
Tyco Integrated Security – Aurora, CO 02/2016 – 10/2018
EDO (Emergency Dispatch Operator) / Customer Service
Monitored security systems to protect employees, facilities, and assets from theft, fire, and medical emergencies.
Followed established security protocols to ensure accurate and timely responses.
Documented incidents and coordinated with clients, law enforcement, and authorities.
Conducted system maintenance checks and troubleshooting to ensure equipment reliability.
Responded rapidly to urgent alarms, dispatching police, fire, or medical teams as needed.
Ameristar Casino & Resort – Black Hawk, CO 03/2014 – 10/2014
Inspector / Housekeeper
Cleaned guest rooms as assigned and according to priority to meet deadlines.
Provided consistent, high standard services in a fast-paced, results-based environment.
Followed regulations and hotel requirements.
Answered guest inquiries and ensured security of guest rooms.
Performed duties with attention to detail, accuracy, follow-through, and confidentiality.
The Children's Place – Brooklyn, NY 02/2010 – 03/2014
Retail Cashier / Stocker / Customer Service
Served as direct point of contact and delivered excellent customer service with a positive attitude.
Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
Distributed and stocked merchandise throughout the store.
Worked as part of a team and interacted with diverse customers and staff members.
Contact this candidate