Learning Experience Designer II and Training Lead
Resume:
Vanessa Garcia
Long Beach, CA 90802
Home Phone: 520-***-**** Cell: SAME
E-mail: ********@********.***
Objective:
To motivate and facilitate individuals towards reaching their goals while establishing a culture of care, thoughtfulness, and growth mindset in recovery.
Work-Related Experience:
Learning Experience Designer II, January 2024-Present
Development of Seeking Safety curricula for staff in my current company, as well as secondary Alcohol Tobacco and Other Drugs (ATOD) standalone courses which cover pharmacology, physiology, and the social aspects of substance use and substance use disorder
Development and advertising of course materials and facilitation of synchronous and asynchronous trainings in live, virtual, and blended courses using the ADDIE and ROPES methods
Communication, Development, and Design of all staff communications related to required and voluntary training in a 3,000 staff company
Creation and maintenance of interface design in the SBHG Learning Management System
Management of projects around Learning Management System integration, design, and secondary projects partnering with internal and external stake holders
Use of Excel, SQL, Adobe Acrobat Pro, and Stars University to create somewhat automated tracking tools to track trends in completion of courses required by specific programs, contracts, county, and state.
Utilization of PowerPoint, MS Word, Articulate Storyline, Vectr, Adobe Photoshop, iMovie, DeVinci, Garage band to create engagement and training materials
Coordination of live trainings with external training organizations (i.e. DMH, LATC)
Up to-date-management of physical training files for 500+ employees to maintain accuracy of files for internal and external audits
Triage of technological questions and innovation for learners, coworkers, and program management
Partnering with programs and other training coordinators to identify training needs and to develop training plans for future classes
Regional Training Coordinator, CS and BHUCC, StarView, October 2017-Present
Coordination of live trainings with external training organizations (i.e. DMH, LATC)
Developing, advertising, and facilitation of synchronous and asynchronous trainings in live, virtual, and blended courses using the ADDIE and ROPES methods
Use of Excel, SQL, Adobe Acrobat Pro, and Stars University to create somewhat automated tracking tools to track trends in completion of courses required by specific programs, contracts, county, and state.
Utilization of PowerPoint, MS Word, Articulate Storyline, Vectr, Adobe Photoshop, iMovie, DeVinci, Garage band to create engagement and training materials
Up to-date-management of physical training files for 500+ employees to maintain accuracy of files for internal and external audits
Triage of technological questions and innovation for learners, coworkers, and program management
Partnering with programs and other training coordinators to identify training needs and to develop training plans for future classes
Special Achievements
2023 CHMACY Co-Presented with Dr. Dana Wyss a workshop that centers around LGBTQ+ allyship and actualization of self as an ally
2022-2024 Co-Presenter at EDGY with Dr. Dana Wyss in our Allyship training series that focuses on strengthening allyship from the inside out by exploring the holistic commitment to creating and supporting safe and brave spaces mindfully.
Co-creator of the monthly “Mental Health Moves” self-care DJ set 2020: Puppeteer, set designer, videographer, sound crew, video production and special effects, create promotional advertisements for and stream the monthly event
Programmed and co-programmed online modules in Stars University 2020: Ethics and Professional Boundaries, Mandated Reporting, BHUCC Patient Rights and Responsibilities, Safety: General Safety, Safety: Infectious Diseases and Other Contagions, Reassessment and Care Plan (WIP), Time Management as Self-Care (WIP)
Led a “How to Train VILT” training for RTC teams the summer of 2020
Developed classes to facilitate the transfer of technical skills 2019-2020: ExcelChemy Excel series, and a Technical skills overview class (Teams, Acrobat Adobe Pro, Excel) still being developed.
Media chair for 1st annual Compton Pride 2019: created and posted content for Compton Pride media account, contacted and maintained communication with artists in regard to grass roots advertisements, designed promotional materials (buttons, wrist bands, and cinch packs)
Senior Trainer, Learning Services, OptumRx, May 2016-Present
Facilitation of professional development, cultural, and operational courses for various
business segments (IT, Pharmacy Technicians, Business Analysts, OptumRx Leadership, etc.)
Collaboration with client and instructional design to develop learning modules
Manager of projects to improve development of training materials and employee engagement
Providing feedback and mentorship for client and Operational Trainers
Technical writing and process development
Travel training for training initiatives (May 2016 Lisle, IL and July 2016 Avon Lake, OH)
Coaching of peers in developing leadership and professional skillsets
Leading of team meetings and resource creation/distribution
Conducted panel interviews for team candidates
Virtual (VILT) and in-person training of over 1,000 pre-existing and new hire employees
Special Achievements
RAD-T Registered Intern 11/24/2025-11/24/2026 Registration # RT11423291125
Lean Six Sigma Green Belt October 2023-Present
Lean Six Sigma Master Black Belt Certification in special project management, April 2015-2018
Business Liaison: Obtained official BSL status to provide in-person technical support for team
Technical Process Writing: drafted work instructions for reporting automation and procedures
Design Collaboration: Assisted design in editing Home Delivery Pharmacy references for new integrated clerk material, and hosted an open forum and redeveloped curriculum for PTCB Exam prep and Customer Service learning modules to benefit learners
Leadership Academy: completed leadership program given by OptumRx to improve leadership skills (December 2016)
International Trainer: trains employees across the United States, India, and the Philippines (in person and virtual)
26 time Bravo award winner: internal award for OptumRx awarded by coworkers and leadership
Operational Trainer, Learning Services, OptumRx, December 2014-Present
Collaboration with Optum Rx’s Instructional Design department to update learning modules
Assists in prototyping professional development opportunities for co-workers and learners
Interacting with clients and leadership for work efficiency and process development
Developing curriculum for unique education requests
Special Achievements:
Volunteer Project (Project Manager) February 2016-May 2016
Total Trainer Certification: September 2015
Synergy Quarterly Award Winner December 2015 (Q4)
Superior Performance Quarterly Award September 2015 (Q3)
Customer Service Open Forum (Project Lead/Module Developer) July 2015 – October 2015
13-time Bravo Award Winner OptumRx January-December 2015
OptumRx, Data Entry/Pharmacy Advocate, August 2011 –December 2014
Maintaining confidentiality per HIPAA and PHI guidelines
Practiced “once call resolution” to resolve orders requiring pharmacy intervention
Reported system and coding issues to internal IT for resolution
Trouble-shooting Insurance Rejections, technical and system issues for coworkers
Provide emergency assistance in case of a natural disaster/active use of MSDS Sheets
Use of Excel, MS Word/Document, Outlook, Oracle Platforms, RxClaims to perform function
Participation on various special projects to monitor production and streamlining of procedures
Special Achievements:
Winner of Multiple Awards and Bonuses: For exemplary service, December 2011-Present
Voted “Optum Super Hero 2013” by coworkers/lead/supervisor, Awarded for exemplary values and customer service: February 2014
Education:
EWPH, Professional Herbalist, East West School of Planetary Herbs, 2019-Present
Concentrations: Traditional Chinese Medicine and Ayurvedic Medicine, with potential to join the clinical herbalist program
University of Arizona, Tucson, AZ, 2006-December 2010
Obtained a Bachelor’s of Science in Microbiology with a finishing GPA of 3.1, and an Associates of Chemistry after completing a Chemistry Safety 405 course.
Pima Community College, Tucson AZ, 2004-2006
Obtained an Associates of Science with a GPA of 3.6
Memberships and Certifications:
Lean Six Sigma Master Black Belt Certification in project management, April 2015-2018 (will recert next year as green belt)
Nationally Certified Pharmacy Technician, via PTCB, November 2013-2019
Phi Theta Kappa Honor Society Chi chapter of Pima Community College
Alpha Zeta Honor Society of The University of Arizona
Volunteer Work:
Bike and Jam LGBTQ+ inclusive bicycling and music collaborative experience (2019, resuming 2021)
ECC Committee Member (2016)
Press/Flyer distributor for Efflorescence Art Collective (2015)
Co-captain of the United Healthcare Employee Bike Team (2012-September 2014)
Night shift lead of Social Responsibility Committee/Fundraising at Optum Rx Walker Site (2012-2013)
Rest stop Committee Chair of the 1st annual Orange County Tour De Cure (2012)
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