Executive Assistant & Concierge Specialist

PRECIOUS S. YOUNG Melissa, TX **.*******@*****.*** 313-***-****

PROFESSIONAL SUMMARY

Discreet and proactive Executive Administrative and Personal Assistant with 10+ years of experience supporting high-level professionals and VIP clientele. Proven ability to manage complex calendars, remote logistics, luxury concierge services and confidential operations with grace and precision. Tech-savvy, detail-oriented and experienced in delivering 5-star service in both physical and virtual environments. CORE COMPETENCIES

• Executive Calendar & Email Management

• High-End Client & Concierge Services

• Virtual Scheduling & Travel Planning

• Microsoft Office 365 & Google Workspace

• Data Entry & CRM Software (Salesforce, PeopleSoft)

• Event Coordination & Lifestyle Management

• Discretion & Confidentiality

• Zoom, Teams & Bookkeeping

• Remote Communication & Task Management

PROFESSIONAL EXPERIENCE

Executive Concierge

First Residential at Museum Tower – Dallas, TX Jan 2023 – Jan 2025

• Led front-of-house concierge operations including high level luxury hospitality, guest suite reservations and amenity room scheduling.

• Coordinated community engagement events and supported Board communications.

• Trained and supervised concierge staff, managed schedules and incident reports.

• Delivered luxury services to residents, including emergency response, package handling, dry cleaning delivery and special requests.

• Supported administrative requests from management, including mailings, documentation and package shipping and tracking.

• Trained and worked on all shifts including overnight as well as implement building access and security procedures to ensure resident safety.

• Resolved and followed up on resident complaints and issues in a timely manner. Project Coordinator / Personal Assistant

Air 14 Quarterback Academy & K1 Enterprise – Allen, TX Nov 2017 – Dec 2022 & Jan 2022 – Jan 2025

• Managed client scheduling, intake and administrative coordination for coaching staff.

• Organized open house events, marketing, daily operations and inventory management.

• Maintained secure client records and coordinated payments, deposits and contracts with vendors.

• Booked travel, handled household needs, reconciled expenses and ensured smooth operations for executive household tasks at each residence and travel destination including pet care.

• Maintain privacy and security for high end Luxury Private Clients and remain on call during all required hours.

Corporate Recruiter

Certified Payment Processing – Addison, TX Nov 2015 – Oct 2017

• Handled full-cycle recruitment, screening and candidate communications.

• Met daily outbound call quotas while managing hiring logistics.

• Used HR Smart, DSM, and resume databases to maintain a strong candidate pipeline.

• Supported administrative components of the hiring process and coordinated internal events. Billing Specialist / Admin Floater

AMN Healthcare – Dallas, TX Oct 2014 – Oct 2015

• Processed invoices using Great Plains and PeopleSoft systems.

• Acted as liaison with vendors ensuring billing accuracy and client satisfaction.

• Managed billing disputes and provided prompt resolutions through cross-department collaboration. Administrative Assistant / Concierge Coordinator

Texas De Brazil – Addison, TX Oct 2005 – Dec 2008

• Coordinated hospitality and concierge operations including OpenTable reservations.

• Handled payroll distribution and guest occupancy tracking.

• Assisted in hosting, seating, front desk overflow, and event coordination. TECHNOLOGY & TOOLS

• Microsoft Office Suite (Excel, Outlook, Word)

• Google Workspace (Docs, Sheets, Drive)

• PeopleSoft, Salesforce, HR Smart, Great Plains

• OpenTable, Zoom, POS Systems

CERTIFICATIONS

• Texas Notary Public – #132507376

• Certified Bartender – JC Bartending Academy

• TABC Certified – #5557687

EDUCATION

Lewisville High School – Lewisville, TX

Midwestern State University – Wichita Falls, TX

ADDITIONAL SKILLS

• 65–70 WPM Typing Speed

• Acute Attention to Detail

• Customer Confidentiality

• Onboarding & HR Coordination

• Real Estate Admin & Property Management

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