Fast Learner Seeking Growth Opportunities

KOMAL RAI

**************@*****.*** (***) *** - **99

OBJECTIVE

To secure a challenging and rewarding position where I can utilize my relevant skills and experience to contribute to the success of the organization, while continuously expanding my knowledge and skills to advance my career growth.

SKILLS

Communication Customer Service

Organization Technical skills

Attention to Detail Time Management

Interpersonal Skills Leadership

EXPERIENCE

OILERS Entertainment Group, AB

Proactively address fans’ needs by answering questions, giving directions and other information regarding all ICE District venues (Rogers Place, Downtown Community Arena, and ICE Plaza), never avoiding a fan or leaving a question unanswered.

Seek out opportunities to interact with fans and offer them assistance if needed to maintain fan loyalty and retention.

Responsible for monitoring crowd behaviour and taking steps to ensure that each fan can enjoy the event without disruption from others.

Be the first responder to all the issues in the seating area, requesting assistance when necessary.

Understand crowd dynamics, individual behaviour, safety issues and based on the situation can direct the appropriate, measured response.

Assist fans in finding solutions that best meet their needs while leveraging all available resources.

Scan tickets as fans enter the Arena, and ensure no fan is granted admittance without a valid ticket. August 2023 -Present

Willing to Relocate

2

MCALLISTER LLP, Edmonton, Alberta

Legal Assistant

Assisted attorneys in preparing legal documents, including contracts, and pleadings.

Organized and maintained legal files and documents, ensuring accuracy and accessibility.

Review, edit and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.

Managed accounts and client records of clients, observing confidentiality and extreme discretion.

Drafted correspondence, including letters and emails, on behalf of attorneys and clients.

Prepared and filed court documents, adhering to jurisdiction-specific rules and deadlines.

Performed administrative tasks such as answering phones, managing incoming and outgoing mail, and maintaining office supplies.

Proficient with Microsoft, Google, and various other technologies such as scanners and printers. CARETAKER, Edmonton, AB

Nights and Days Shifts Jan 2022 - June 2023

Provided compassionate and personalized care to elderly individual in their home.

Assisted with activities of daily living, including bathing, grooming, dressing, and toileting.

Administered medications according to prescribed schedules and documented medication intake accurately.

Established strong relationships with client and her families, fostering trust and open communication.

Offered emotional support and companionship to combat feelings of loneliness and isolation.

Prepared nutritious meals and assisted with feeding, adhering to specific dietary restrictions and preferences.

TIM HORTONS, Grant MacEwan University, Edmonton, AB TEAM MEMBER MARCH 2022 – FEB 2023

Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments.

Prepared and served a variety of food and beverage items, following established recipes and quality standards.

Maintained a clean and organized work area, including proper storage and rotation of inventory.

Followed company policies and procedures, including safety protocols and hygiene practices.

Assisted with inventory management, including restocking supplies and notifying management of low February 2023 - PRESENT

3

stock levels.

Participated in training sessions and meetings to enhance product knowledge and service skills.

Demonstrated strong teamwork and communication skills, working effectively with colleagues to achieve customer satisfaction.

BHALLA LAW OFFICE, Edmonton, Alberta

RECEPTIONIST 06-2022 – 09-2022

Drafting legal documents such as Power of Attorney, immigration Documents, Statutory Declarations and Real Estate correspondence.

Retrieve the scanned data as per request.

Quality Check documents to ensure data integrity.

Provide clerical assistance such as receiving and sending mails.

Greeted and welcomed visitors, providing a positive first impression and ensuring a high level of customer service.

Managed a multi-line phone system, answering and transferring calls promptly and accurately.

Scheduled appointments and meetings, maintaining calendars and ensuring efficient use of time.

Manage and update database from time to time.

EDUCATION

Grant MacEwan University – Edmonton, Alberta – 2021-2023 Paralegal Studies Police DAV Public School – Jalandhar, Punjab, India – 04/2019 Senior Secondary School CERTIFICATES

PROSERVE - EXPIRING 2029

LESA Certificate – Code of Conduct

LESA Certificate – Trust Accounting Fundamentals

Commissioner for Oaths

Corporate Registry Accreditation – CORES LEVEL 1

Alberta Personal Property Registry Accreditation – APPRES – Registries Online

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