Remote Customer Support & Admin Professional

Maddison Perez

Remote Customer Support & Administrative Professional

Email: maddieperez0209@ gmail.com Phone: 669-***-****

Professional Summary

Reliable and motivated remote professional with approximately three years of experience supporting

customers and administrative tasks in work-from-home environments. Strong written communication,

fast learner, and comfortable using chat, email, and online tools to resolve issues efficiently while

maintaining a positive customer experience.

Professional Experience

Remote Customer Support Specialist (Independent Contractor) — 2022-Present

- Provided live chat and email support for customers, resolving common account, billing, and order

inquiries.

- Followed scripted workflows and knowledge bases to ensure accurate, consistent responses.

- Maintained professionalism while handling high message volume in fast-paced environments.

- Documented interactions and escalated complex issues when necessary.

- Met productivity and quality benchmarks while working independently from home.

Manager: Danielle Burk

Contact: 559-***-****

Key Skills

- Live chat & email customer support

- Data entry & documentation

- Time management & reliability

- Google Workspace (Docs, Sheets, Gmail)

- CRM & ticketing systems (basic)

- Strong typing and written communication

Education

High School Diploma / Equivalent

Contact this candidate