Receptionist/Administrative Assistant Candidate

Nikole Obryon

******.******@*****.*** 734-***-**** Midland, MI

EDUCATION

University of Michigan

**** - **** ****** ** ********** Education

Henry Ford Community College

**** - **** ******* ****equisites

WORK EXPERIENCE

Assistant Manger Maurices

May 2025 - Present • Midland, MI

Support the Store Manager in daily operations, driving sales, and supervising the store to create a positive shopping experience. Provide excellent customer service while supervising the team to ensure an "unforgettable shopping experience," which includes providing styling advice and building authentic customer relationships. Strategize and work to achieve team sales goals, manage expenses, and help generate sales and pro#ts. Oversee all risk and compliance functions, ensuring policies, procedures, and audits consistently meet standards and store measurables. Deliver consistent positive results across all operational compliance metrics.

HR Business Partner Empower HR Services

April 2022 - December 2024 • Midland, MI

Managed business book consisting of 75 + clients. Worked with targeted Executive tiered HR-Centric clients with primary focus on compliance related HR needs. Responsible for all aspects of the client's health, maintenance, and retention; monitored regular payroll trends, consulted on products and services, and navigated compliance matters. Worked closely with client, sales team and operations departments to ensure a mutually successful transition to Vensure and worked to maintain a long-lasting partnership. Traveled to perform onsite visits and met remotely with clients to achieve KPIs, service level and profitability for clients. Provided clients customized solutions in accordance with internal standards and HR best practices, prompt issue resolution, timely follow-up and proactive recommendations that enhance communication, productivity, organizational culture and work practices and reduce liability. Provided solutions including, but not limited to, handbooks, job descriptions, performance evaluation systems, compensation plans, and hiring/on-boarding processes. Reviewed accrual plans to ensure they are compliant with federal, state and local laws and regulations. Worked with client owners, client appointed contacts and/or on-site supervisors to develop and maintain effective relationships that contributed to client's success and growth of their business which resulted in high customer satisfaction and retention. Gained knowledge of their business model and drivers, HR practices, goals and objectives and worked proactively to provide information and best practices to reduce liability. Worked with clients to identify legal and regulatory compliance concerns related to employee relations and partner with clients to conduct employee coaching, counseling, reduction in force decisions, termination analysis, separation agreements and acted as point of communication between affected employee and client if needed. Worked in conjunction with HR Manager and Regional AVP to provide results of completed effective, thorough and objective investigations. Conducted exit interviews as needed. Properly and timely documented all client related interactions in CRM and HRIS. Built, maintained and promoted relationships with team members, peers across disciplines, sales staff and all other company team members ensuring effective coordination of communications and services affecting clients. Attended webinars, seminars, and other training to stay-up- to-date on laws and best practices.

Human Resource Manager Envirosolids, Inc.

February 2018 - October 2021 • Dearborn, MI

Upon being hired, I was given full accountability of restructuring the company Human Resources department nearly from a ground-up perspective. This framework included (but was not limited to) the writing and development of a new employee handbook including updated structured policies and procedures at all levels of the company, researching, interviewing & choosing a new employee insurance and benefits provider, implementing a new payroll system as well as interviewing, hiring and onboarding all new employees. Developed multiple Art/Chart tracking spreadsheets in order to enhance record keeping and level awareness of ongoing employee training & safety programs. Direct Point of Contact for all employee concerns, coach & counsel sessions, disciplinary hearings, terminations, promotions, salary reviews, negotiations and employment offerings. Customer Service Team Manager IKEA

February 2015 - February 2018 • Canton, MI

Responsible for interviewing, selecting/staffing, training, coaching and continuously developing all new personnel in seven interconnected yet specialized key areas of the customer service department. Cross functional lead and liaison assisting in team member development and systems implementation by traveling to new store opening locations, teaching & coaching company vision, policies and best practices. Accountable for submission and reconciliation of customer and warranty claims, partnership of third party home deliveries to exceed customer expectations and overall satisfaction, oversight, resolution and follow up of all in-store customer concerns. Leader responsible for partnering with risk and compliance guidelines ensuring all policies, procedures and regulatory audits are held to standard and defined store measurables Delivered consistent positive results. Store Manager Children's Place

December 2013 - January 2015 • Westland, MI

Outlined and implemented an enrollment improvement strategy for customer credit accounts which yielded the highest rated improvement results in the district for new credit accounts throughout 2014 & 2015. Developed and led a small team focused selling group initiatives to increase profit objectives while delivering an enhanced positive customer experience to our clientele. Championed loss prevention by increasing awareness of actual and potential events through extensive communication and implementation of corporate shrink improvement methodologies. Organized and led multiple team building opportunities throughout the organization which successfully energized my sales and customer service teams to become empowered to drive continuous improvements in traffic to conversion percentages. Store Manager Dunham's Sports

January 2010 - December 2013 • Ann Arbor, MI

Lead start-up launch procedures and Grand Opening of new Big Box location. Recognized and received managerial award for "Excellence in Team Building" in 2012 recognizing the efforts and focus of my team for consistent delivery of results in the areas of employee safety, customer satisfaction, quality customer service & delivery and exceeding sales objectives. Managed new hire recruitment, onboarding, training, development & retention of all store personnel as well as conducting performance reviews and feedback sessions. NOTABLE SKILLS

negotiation dispute resolution team member development root cause analysiscountermeasure implementation Kronos payroll Employee interviewing and selection handbook development talent development retention policy development change management Microsoft Office Suite

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