Customer Service & Enrollment Specialist
Resume:
Joel Redondo
****.*******@*****.***
Glendale AZ 480-***-****
WORK EXPERIENCE
****-******* **** **** ********** Payments Tempe, AZ
Proactively communicate with our clients to help them understand the products and services REPAY offers
Meet and exceed service level goals set for the Customer Service Team
Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case
Troubleshoot credit/debit card terminals
Communicate with EPP vendors, IT staff, software errors
2021-2022 Carvana-Customer Advocate-Remote Tempe, AZ
Provided customers with the process to purchase a vehicle from Carvana
Answered customers’ questions, updated vehicle registrations, verified purchases,
title status, and resolved any complaints with a professional attitude
Verified vehicles in Carli for any delivery delays and inventory for Carvana’s vending machine
Maintained good relations with customers’ and teammate’s
2020-2021 TTEC-Customer Service Rep-Remote Tempe, AZ
Answer high-volume inbound calls in a timely and efficient manner
Assist in completing applications for accurate processing
Provide powerful solutions for pending application status
Deliver great customer care by responding to customer inquiries regarding their accounts
Maintain a high level of knowledge of different options to assist our customers
Produce extraordinary results measured by customer satisfaction, efficiency & call quality
Multitasking while maintaining excellent phone and computer skills
2018-2021 Independent Contractor Asst-Provider Enrollment Assistant-Remote Mesa, AZ
Submitting in-network applications as it relates to Medical Providers
Maintained Malpractice, Licenses, DEA, Board Certs
Completed/submitted paper/online enrollment application for participation
Update NPPES & CAQH, followed up with health payers for application status
Maintained strong working relationships with Physician’s & medical facilities
Knowledgeable with AZ & TX Commercial, Medicare & Medicaid
2017-2019 TTEC-Customer Service Rep Tempe, AZ
Answer high-volume inbound calls in a timely and efficient manner
Assist in completing applications for accurate processing
Provide powerful solutions for pending application status
Deliver great customer care by responding to customer inquiries regarding their accounts
Maintain a high level of knowledge of different options to assist our customers
Produce extraordinary results measured by customer satisfaction, efficiency & call quality
Multitasking while maintaining excellent phone and computer skills
2013-2017 Hobby Lobby-Customer Service/Cashier AZ & CO
Responsible for shipping/receiving, unpacked and stocked merchandise
Organized store shelves, packaged & priced merchandise
Assisted customers in all aspects to enhance their shopping experience
Demonstrated knowledge of store products
Performed functions on register and returns
Accurate Cash handling/Credit card transactions
Maintained, great attitude, professionalize and timeliness
2009-2013Chandler Unified School District-Food Service/Cross Guard Chandler, AZ
Worked various areas, such as tray line, storeroom, deli station and register
Prepared sandwiches/wraps per order
Restocked snack racks/workstation when necessary
Maintained a clean workstation and cleanliness of cafeteria
Register and cash handling
Walked Pedestrians/students through crosswalk
Monitored use of crosswalks
Reported any violators, both pedestrians/students and vehicles
Carried out safety procedures for Pedestrians/students in school cross walk
EDUCATION
2013-2016 Pueblo Community College Pueblo, CO
Full-time Student
Transferred from Chandler-Gilbert Community, continuing on working on my Associates in Business
2011-2013 Chandler-Gilbert Community College Chandler, AZ
Full-time Student
Completed Computer Application, Microsoft Suite, English, College Math, Biology classes
SKILLS
Microsoft, cash handling, Personal Computer, In-bound/out-bound customer service/chat/email, Salesforce
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