Accomplished Community Manager with 32+ Years Experience
Resume:
Gloria McCaskill
Antioch,Tn *7013
************@*****.***
Professional Summary:
Accomplished Community Manager with over 32 years of experience in multifamily property management, budget oversight exceeding $2M, and team leadership. Renowned for exceptional budget forecasting accuracy, operational excellence, and award-winning customer service. Seeking to leverage extensive expertise to drive resident satisfaction and operational success in a dynamic property management environment.
Work Experience:
Community Manager
RPM Living - Meridian at Hermitage Apartments - Antioch, TN
Nov 2024 - Present
- Managed daily operations for a 268-unit apartment community, supervising a team of 6 employees
- Prepared budgets exceeding $2M, conducted quarterly reports, and performed variance analysis
- Led outreach marketing efforts to maintain high occupancy and supported leasing staff to improve closing ratios
- Reviewed and approved or rejected lease applications, maintaining market and leasing reports
- Collected rents, processed deposits, managed late notices, and coordinated legal actions for delinquent accounts
- Oversaw payroll submission, vendor payments, and end-of-month financial balancing
- Directed preparation of occupancy, lease expiration, delinquency, utility, and year-end reports
- Hired and supervised maintenance, housekeeping, and grounds staff, ensuring timely apartment readiness and resident satisfaction
Area Property Manager
First Communities Management
- Managed daily operations of multiple apartment communities, including budget preparation and variance analysis
- Implemented outreach marketing strategies to maintain high occupancy rates
- Supervised and motivated leasing staff to achieve higher closing ratios
- Collected rents, processed deposits, and managed delinquency and legal actions
- Oversaw payroll, vendor payments, and preparation of financial and occupancy reports
Community Manager
Dayrise Residential Management – Dawson Forest Apartments
- Managed a 268-unit apartment community with a team of 6 employees
- Awarded 2019 Best of Dawsonville for Best Local Business in customer service
- Oversaw resident relations, leasing, and apartment readiness
- Maintained high occupancy and managed all financial operations
Property Manager
Capreit Management
Jan 2011 - Dec 2019
- Managed multiple properties totaling over 588 units and supervised 15 staff members
- Awarded the 2018 and 2019 Kinsley Award for customer service excellence
- Directed leasing, maintenance, and financial operations across several communities
Property Manager
RP Management – Hickory Trace Apartment
Jan 2008 - Dec 2011
- Managed 276 apartments and 8 staff members, ensuring smooth daily operations
- Temporarily managed a 321-unit community in Hoover, AL for 7 months
- Oversaw leasing, resident relations, and staff scheduling
Property Manager
Alliance Residential Management at RAM Partners LLC
Jan 2005 - Dec 2007
- Managed Bavaria Apartments with 212 units and a staff of 5
- Oversaw leasing, resident relations, and property maintenance
- Ensured high occupancy and efficient operations
Property Manager
Continental Property Management - Thompson Place, WA
Jan 2002 - Dec 2003
- Managed properties ranging from 85 to 153 units with a staff of 5
- Handled leasing, resident relations, and property maintenance
- Maintained occupancy and managed financial operations
Cash Accounting Clerk
AmSouth Bank (Formerly First American National Bank)
Jan 1999 - Dec 2002
- Reconciled teller transactions for 25 to 30 branches daily, resolving outages and correcting accounts
- Managed daily and monthly reconciliations for approximately 150 accounts
- Prepared and filed taxes for branch fixed assets and ATM machines
Office Manager
Coastal Container Services
Jan 1995 - Dec 1999
- Supervised office staff of 7 and 122 truck drivers, managing payroll and HR functions
- Handled invoicing, collections, accounts payable/receivable, and financial reporting
- Managed hiring, firing, and office supply procurement
Customer Service
Sherwood Shutter Corporation
Jan 1993 - Dec 1995
- Managed multi-line phones, invoicing, and store staffing
- Provided customer service, collections, and data entry support
- Scheduled outside sales and handled telemarketing duties
Assistant Manager/Bookkeeper/Manager
ConAm Management Corporation
Jan 1989 - Dec 1993
- Managed 546 units and supervised a staff of 12, overseeing leasing and resident relations
- Processed collections, credit checks, and work orders
- Prepared weekly and monthly reports, managed accounts payable, and handled office operations
Education:
Diploma - Business Management
Texas School of Business - Houston, TX
Feb 1997 - Feb 1997
Diploma
East Palestine High - East Palestine, OH
May 1974 - May 1974
High school diploma or GED
Skills:
- Property management
- Budget management
- Budget forecasting
- Expense management
- Multifamily property operations
- Team leadership
- Accounts payable and receivable
- P&L management
- Yardi
- Competitive analysis
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