Operations & Restaurant Manager with 6+ Years Leadership Experience
Resume:
Jimmy Ni
Restaurant and Ops Manager
Cudahy, CA *0201
*********@*****.***
Professional Summary
Hi my name is Jimmy Ni,
Ive been an OPS Manager for 3 years and a Restaurant Manager for about 3 years. Developed better ways to run the business I work for and increased 10-20% of the company budget. Im very efficient in ADP and Google Services.
Authorized to work in the US for any employer
Work Experience
Amazon OPS Manager
SDXP Logistics-Poway, CA
June 2021 to May 2025
• Managed a team of 70+ employees across multiple shifts to ensure efficient production scheduling and on-time delivery of products
• Implemented cost-saving measures such as cutting down labor hours which resulted in an annual savings of $10,000
• Implemented safety protocols that reduced workplace accidents by 30-40%, resulting in improved employee morale and lower insurance premiums
• Collaborated with the Fleet team to make sure all our fleet is up to date and in the best shape possible for the road.
• Completion rate of package delivery for everyday has not been lower than 98%
• Updated company safety logs and fleet log daily
• Understood OSHA and submitted OSHA reports whenever necessary. Restuarant Manager
Luxe Buffet-Carlsbad, CA
May 2017 to January 2020
• Created the scheduling for the week and always had a backup plan in case someone didn't show up.
• Make sure hours were cut down whenever possible
• Manage 10-15 employees
• Stepping in whenever we are short on people
• Worked on paper payroll to send to our payroll specialist
• Create promotional advertisement and brought up revenue by 10% Telemarketing Sales Representative
Aspire-San Diego, CA
August 2018 to November 2019
• Developed and maintained a strong customer base through effective relationship building and follow-up
• Utilized persuasive communication skills to effectively pitch products and services to potential customers
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
• Participated in ongoing training programs to enhance product knowledge and improve selling techniques
• Identified opportunities for process improvement within the telemarketing department, leading to increased efficiency
• Negotiated pricing terms with customers based on their needs and budget constraints, resulting in increased sales revenue
• Built rapport with prospects through active listening skills, understanding their needs, and offering tailored solutions
Field Sales Associate
Empire-Carlsbad, CA
November 2018 to March 2019
• Maintained accurate records of all calls made, including details of conversations and outcomes
• Collaborated with the marketing team to develop targeted scripts and call lists for specific campaigns
• Implemented strategies to overcome objections and handle customer concerns, resulting in increased conversion rates
• Managed a high volume of outbound calls per day while maintaining quality standards Education
Computer Science (Associate's degree)
DeVry College of New York-San Diego, CA
July 2020 to November 2021
Skills
• Restaurant management (3 years)
• Sales
• Phone etiquette
• Operations management (3 years)
• Excel
• Communication skills
• Powerpoint
• Data entry
• English
• Bilingual
• Customer Service
• Telemarketing
• Kingsoft (2 years)
• Cash Handling
• Retail
• POS
• Microsoft Office
Certifications and Licenses
Driver's License
Additional Information
References upon request
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