Medicare Sales and Customer Service Professional
Resume:
Ginger Becker
*** ******* ******, ********, **
**********@*****.*** / 719-***-****
Summary
An outgoing, friendly person who has 12 years of customer service experience and has a strong desire to help Medicare members understand it better. Someone that takes confidentiality very seriously; and wants to help people with their healthcare needs.
Experience
Unlicensed Real Estate Assistant 2011 - 2025
Zion Becker Enterprises LLC
Researched “FSBO’s” for listings.
Helped with advertising and other miscellaneous duties.
Receptionist / Bookkeeper 01/2023 – 09/2024
Harrison Tax Agency
Answered phones, prepared payroll for clients, and performed light bookkeeping duties.
Strategically scheduled appointments that satisfied both the customer and the tax preparer.
Took credit card payments over the phone and in person while maintaining confidentiality.
Successfully assembled tax papers together for signing.
Medicare Sales Agent 04/2022 – 11/2022
Assurance IQ
Sold Medicare Advantage and Prescription drug plans after explaining plans and their benefits.
Educated members and co-workers how Medicare works.
Producer Help Desk / Customer Service 03/2013 – 08/2021
United Healthcare / Medicare and Tricare
Verified Medicare and Medicaid eligibility.
Answered up to 70 calls per day while multi-tasking on multiple monitors and systems while sometimes working remotely and continuing to meet metrics.
Answered questions about benefits, providers, and eligibility.
Verified that Medicare enrollments were complete and election periods were correct.
Won multiple awards such as working the most overtime hours during AEP, integrity, low talk time, and perfect attendance.
Called military providers to set up appointments for Tricare members.
De-escalated calls by using a professional demeanor, calm voice, working quickly to resolve issues.
Created a Microsoft Teams presentation about HIPAA using Microsoft PowerPoint.
Education
Tulsa Junior College
Completed 68 hours, majoring in Business 09/1984 – 05/1986
Achieved GPA 3.75 and on Dean’s Honor List
Tulsa Vocational Technical School
Technical Diploma in Accounting and Business Administration 09/1975 – 05/1976
Achieved GPA 3.0
Skills
Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Teams • Multi-tasking • Medicare/Medicaid • Medical Terminology • HIPAA • Integrity • High-call volume • Work from Home • Authorizations and Referrals • Time Management • Knowledge of Medicaid levels.
Contact this candidate