Customer Service-Oriented, data entry
Resume:
Brandy Hinegardner
Woodbridge, VA *****
********************@*****.***
Professional Summary
Hardworking, goal-driven individual with a positive attitude. Excellent multitasking skills. Quality focused, results oriented professional with exceptional customer service skills. Demonstrates ability to perform well in a fast-paced, evolving environment where proficiency and teamwork are required. Interacts with customers, co-workers, and supervisors in a professional manner. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
Silver Diner-Fair Oaks, VA
August 2024 to Present
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
• Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
Doordash Driver
DoorDash-Charlottesville, VA
November 2023 to Present
Door Dash- accepting orders via the Door Dash app. Go to the restaurant, grocery store, or pharmacy. Pick up the food order, do the grocery shopping, or pick up the pre-made pharmacy order. Then deliver the items to the customer via directions in the dasher app. Follow the customer and dasher directions for delivery in the app.
Veterinary Assistant/Nurse
Anicira Veterinary Center-Manassas, VA
April 2021 to October 2023
• Calm, experienced Veterinary Assistant in high volume hospital
• Proper animal handling/restraint, no fear holding.
• Detailed data entry of each patient
• Perform consultations over the phone, in person, book follow up appointments.
• Prep for surgery, Induction, Recovery, Rechecks, Dental, Radiology
• Filling of non-controlled drugs
• Experienced in Blood draw, Jugular, Cephalic, Saphenous.
• Well versed in medical billing/documenting/medical statements. Veterinary Assistant
Petco/Vetco Clinics-Warrenton, VA
March 2020 to April 2021
Corporate Contact 858-***-****
• Mobile Vaccine clinic
• Loaded all supplies needed for the day in the van.
• Drove to each location (usually 4 a day) unloaded and set up a clinic
• Run a 4-hour clinic giving basic vaccines. Snap Tests and prevent.
• Educated client on prevention and a healthy lifestyle.
• Broke down the clinic, drove to the next location set up and ran another 4-hour clinic.
• Days were usually 14-16 hours. 4 days a week. (Sat & Sun & 2 weekdays) Veterinary Assistant
Petco/Vetco Clinics-Warrenton, VA
March 2020 to April 2021
Corperate Contact 858-***-****
• Mobile Vaccine clinic
• Loaded all supplied needed for the day in the van.
• Drove to each location (usually 4 a day) unloaded and set up a clinic
• Run a 4- hour clinic giving basic vaccines. Snap Tests and prevent.
• Educated client on prevention and a healthy lifestyle.
• Brokedown the clinic drove to the next location set up and ran another 4- hour clinic.
• Days were usually 14/16 hours. 4 days a week. (Sat & Sun & 2 week days) Owner/Operator
Hinegardner Custom Cabinetry-Elkton, VA
February 2009 to August 2016
We built custom handmade wood furniture to include but not limited to, kitchen cabinets, rocking chairs, wooden boxes, window frames.
Your idea was the slate. My late husband could make your imagination come to life! Staff Nurse
Owner/Operator
Hinegardner Custom Cabinetry-Elkton, VA
February 2009 to August 2016
We built custom hand made wood furniture to include but not limited to, kitchen cabinets, rocking chairs, wooden boxes, window frames.
Your idea was the slate. My late husband could make your imagination come to life! Personal Care Assistant
Public Partnership Program-Medford, MA
March 2016 to May 2016
2. Took care of a young gentleman with a medical condition called Fragel X Syndrome caused by changes in a gene called FMR1. Which means he is missing a protein FMRP which is needed for brain development. People with
Fragel_X do not produce this protein. He will remain a child for the rest of his lifespan.
• Provided transfer assistance on and off the school bus.
• Preformed personal care of daily bathing, dressing.
• Assisted the client with meals and snacks, homework.
• Preformed personal care such as housekeeping, laundry, keeping the patient calm and comfortable to reduce outbursts, anxiety and stress level.
Medicaid stopped funding therefore I was let go from being his caregiver as the family did not have cash funds to continue care.
Assistant Manager/Waitress
Waffle House Inc.-Winchester, VA
January 1997 to June 2006
Started as a third shift waitress, waiting tables, washing dishes, closing out my cash drawer at end of day. Worked myself up to cook. Then up to Assistant Manager. I worked with Vendors to get local produce, Waffle House Inc. for main products, scheduling, hiring, termination, closing out shifts and bank deposits. On weekends I waited tables and cooked as needed.
• Greeting/Seat
• Inventory/Restock
• Daily Financial Count/Deposits
• Line/Prep cook
• Hire/Train/Schedule Staff
Assistant Manager/Waitress
Waffle House Inc.-Winchester, VA
January 1997 to June 2006
Started as a third shift waitress, waiting tables, washing dishes, closing out my cash drawer at end of day. Worked myself up to cook. Then up to Assistant Manager. I worked with Vendors to get local produce, Waffle House Inc. for main products, scheduling, hiring, termination, closing out shifts and bank deposits. Weekends I waited tables and cooked as needed.
• Greeting/Seat
• Inventory/Restock
• Daily Financial Count/Deposits
• Line/Prep cook
• Hire/Train/Schedule Staff
Education
GED
Skills
• Record keeping
• Nursing (7 years)
• Venipuncture
• Medical Imaging (3 years)
• Caregiving (10+ years)
• Casual dining experience
• Animal Care (5 years)
• Dental assisting
• Nursing
• English
• Customer communication
• Computer skills
• Medical billing
• Dental Assisting (1 year)
• Veterinary terminology
• Anesthesiology
• Wine knowledge
• Microsoft Office
• ICD coding
• IV insertion
• Kennel Experience (3 years)
• Veterinary clinic
• POS systems
• Blood sampling
• Veterinary experience
• Writing skills
• Fine dining experience
• Records management
• Lifting
• Customer service
• Medical collection
• Equine Experience (1 year)
• Medical office experience
• Patient care
• Veterinary assistant
• Computer operation
• Medical Records (4 years)
• EMR systems
• Time Management (10+ years)
• Management
• Hospital experience
• Phone etiquette
• Pet care
• Equine experience
• Animal restraint
• Caregiving
• Communication skills
• Sales
• Veterinary Assistant (5 years)
• Animal Restraint (5 years)
• Patient interaction
• Payroll
• Medical records
• Catheterization
• Front desk
• Pet Care (5 years)
• Veterinary experience (5 years)
• Animal handling
• Medication administration
• Kennel experience
• Organizational skills
• Food service
• Cash register
• Laboratory experience
• Front Desk (10+ years)
• Conflict management
• Medication Administration (9 years)
• Restaurant management
• Hospitality
• Phone Etiquette (10+ years)
• Animal catheterization
• Time management
• Computer Skills (10+ years)
• Sales transaction processing
• Avimark
• Typing
• Office experience
• Medical imaging
• Leadership
• Dental terminology
• Supervising experience
• File organization
• Document review (document control)
• Cash handling
• Administrative experience
• Surgery
• Bilingual
• Laundry (5 years)
Certifications and Licenses
Driver's License
Forklift Certification
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