Operations & Customer Service Professional
Resume:
Keri Silvers
Ontario, CA *****
**********@*****.***
Professional Summary
Dynamic professional with over 6 years of combined experience in warehouse operations and customer service. Demonstrates proven expertise in shipping, data entry, and Microsoft Office, including Word, Excel, and Outlook. Skilled in multitasking and maintaining high standards in fast-paced environments to ensure accurate shipping and inventory management. Work Experience
MWS Inventory Supervisor
WIS International-Ontario, CA
September 2021 to Present
• Oversaw and optimized inventory operations in a busy warehouse environment, ensuring accuracy and efficiency.
• Provided hands-on leadership during inventory events, maintaining high productivity and professional standards.
• Delivered exceptional customer service, addressing inquiries and resolving issues promptly and diplomatically.
• Utilized Microsoft Office programs, including Word and Excel, for data entry, reporting, and documentation.
• Maintained organized records and ensured proper filing and scanning of inventory documents.
• Recruited, trained, and developed inventory professionals, fostering a strong and adaptable team.
• Demonstrated strong multitasking and organizational skills to manage shifting priorities and repetitive tasks.
Customer Service/Quality Control
Vape Society Supply-Henderson, NV
January 2019 to May 2020
• Provided exceptional customer support via phone, email, and chat, ensuring timely resolution of inquiries.
• Maintained professionalism and empathy while addressing customer concerns in a fast-paced environment.
• Managed a high volume of incoming calls and emails, demonstrating strong multitasking and organizational skills.
• Accurately documented all customer interactions in the CRM system, supporting data entry and record- keeping.
• Utilized Microsoft Office programs for communication and documentation tasks. Assistant manager
7-11 Corporations-Norco, CA
September 2015 to April 2016
• Assisted in daily operations management, ensuring efficient workflow and adherence to company standards.
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
• Conducted regular inventory checks to maintain accurate stock levels and minimize shrinkage.
• Promptly resolved customer complaints, ensuring high levels of service and satisfaction.
• Maintained organized records and supported administrative tasks as needed. Shipping/Receiving Clerk
Zumies Distribution Center-Corona, CA
September 2013 to February 2014
• Processed and prepared shipments for delivery, ensuring accuracy and timely handling of orders.
• Inspected packages for damage or discrepancies, resolving issues to maintain customer satisfaction.
• Maintained a clean and organized work area to promote efficiency and safety in the warehouse.
• Performed quality checks on outgoing shipments, ensuring accurate labeling and documentation.
• Utilized basic math and attention to detail for inventory and shipping tasks. Education
Medical billing and coding certificate (College)
Ultimate Medical Academy-Clearwater-Remote
October 2011 to August 2012
Associate's degree
Skills
• Warehouse operations
• Shipping and receiving
• Customer service
• Data entry
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Document filing
• Copying and scanning
• Phone communication
• Order processing
• Basic math
• Multitasking
• Organizational skills
• Administrative experience
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