Versatile Receptionist with Administrative Expertise
Resume:
Mercy Wambui mercywambui**@ gmail.com
L A N G U AG E S
English Spoken: Fluent Written: Fluent
OBJECTIVES
My objectives are to excel as a professional in a dynamic and challenging organization.
To uphold, respect and maintain professional dignity.
Maintain a reputation of honesty, integrity and responsibility.
To work hard in a challenging firm that will enable me use my skills and create an
environment to learn more.
DRIVING LICENSE
SKILLS
Professionalism. Organization.
Ability to multitask. Attention to detail. Technology skills.
Social media. Confidence. Communication Friendliness.
Interpersonal skills
INTRODUCTION
Versatile receptionist with a friendly telephone manner and exceptional written and verbal communication skills. Customer- focused with creative problem-solving skills suitable for supply management and customer service.
W O R K E X P E R I E N CE
Feb 2022-2025 Jun Assistance Office Admin/Receptionist call Center at Ajema Cleaning Company
Administrative Task: Answering phone calls, responding to emails and responding to customer inquiries, resolve issues and provide support
Data management; Maintaining accurate records, filling out documents and updating documents
Scheduling: Managing calendars, scheduling appointments and arranging meetings
Communication: coordinating with colleagues’ management and external parties
Office operations: Ordering Supplies, and managing inventory and office equipment
Support: Providing assistance to colleagues and management as needed
•Jun 2019 – sept 2021 RECEPTIONIST Atlas Copco Kenya
Provided excellent customer service in a high-volume environment.
Managed front-desk duties, including answering phones and checking visitors in and out.
Assisting with the organization and scheduling of appointments.
Managing incoming and outgoing mail.
Jan 2018 – May 2019 FRONT DESK RECEPTIONIST
Jokimel Enterprise
Managed office supplies, vendors, organization, and upkeep.
Directed phone calls and distributed correspondence.
Assisted in planning and arranging company events.
Supported bookkeeping and budgeting procedures.
WanKin Properties Agencies Nairobi 2017 - 2018
•Worked as an Office Administrator
•Provide customer with Information
•Receiving and handling cheque and cash
•Marketing and Sales Manager
•Update client database
•Follow up of client through professional and courtesy by phone, sms and emails
•Marketing and Sales
Momoviez Limited 2012-2014 September
•Provided customer with information and recommendation on latest movies.
•Managed customer accounts, including billing.
•Maintaining and updating client database.
•Follow up with Clients through professional and courtesy contacts by home, sms and emails.
•Receiving and handling cash, cheques and control stock.
•Marketing and sales Manager
E D U C AT I O N
Mental health studies: suicide behavior and substance abuse
August 2023
Tour's and travel business management
Nairobi institute of business studies • September 2013 – Dec 2016
Kenya certificate of secondary school
Magumoni Girls Secondary School – Jan 2007 – Dec 2011
Kenya certificate of Primary School –
Roysambu Primary School – Jan 1999 – Dec 2006
REFERENCES – Available on request
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