Operations Executive - Multi-Unit Retail & National Accounts Leader
Resume:
Thomas Kirsch
Avon Lake, OH *****
***.********@*****.***
Work Experience
Owner Operator
Crumbl, Multi unit
• Manage all aspects of the operations of multi locations from build out, through opening, to day to day operations
• Managed all aspects of P and L including COGs and food cost to hit goal numbers by maintaining accurate inventory, managing vendor relations to negotiate pricing, maintained waste log and continued training to maintain quality standards while seeking to eliminate waste where trends occur.
• Maintained labor by hiring and training appropriately, scheduling to business/ forecast, and employee satisfaction programs to increase employee productivity/ satisfaction and maintain high retention. Dealt with HR as needed with existing employees.
• Managed and tracked customer relationships including customer service, feedback and employee training on customer service to maintain high standards of service.
• Sought opportunities for business growth including developing new relationships (private and corporate partnership opportunities), maintain current customer relationships, creation of sales opportunities and promotions including with other brands.
National Accounts Sales Manager
TRIMARK SSKEMP - Cuyahoga Heights, OH
December 2017 to 2020
• Manage all aspects of the operations of National Chain and Contract Sales
• Communicate vision, values, strategy, and direction as a member of the Senior Management Team • Build strong relationships with key customers, vendors, and organizational staff, that promotes collaboration and loyalty, which translates into increased revenues
• Develop strategy through analysis, innovation, and continuous improvement, to grow revenues year over-year
• Devise plan, and deliver on, increased margins on customer by customer, and job/sale by job/sale basis
• Conduct regular and timely reviews on accounts, to evaluate clients’ demands; identify and address any, and all service gaps, while maintaining adherence to meeting organizational objectives • Impart knowledge and execution of best-demonstrated practices, to develop standard work practices, while encouraging engagement to gain adaptation and sustainability
Regional Manager
Team Sawyer Noodlecat
August 2015 to November 2017
Provide leadership to existing and new employees, handle all elements of staffing, teaching and Implementing new policies, procedures, processes and menu items. Managing budget, accounts payable, schedules, ordering, payroll and profit and loss statements. Maintaining business plan. Multiple location development.
General Manager (GM)
Hodge's
March 2013 to August 2015
Primary individual responsible for controlling costs, driving sales, building and maintaining vendor relationships and managing financials while managing day to day operations. Preparing financial, marketing, and sales projections, analyses, and estimates for a well-known food and beverage operation. Leading and coordinating staff members.
Financial management and forecasting. Developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands. Organizing and designing bar menu. Maintaining and building relationships with various food and beverage service representatives.
MANAGER/SALES TEAM LEADER
Wine Bar Rocky River
May 2010 to March 2013
Expected to exert all efforts to boost the sales and augment the store's profitability. Conducted local restaurant marketing.
Hired and trained highly skilled talent to create a high performing team. Led the team to achieve goals and objectives according to company standards, and became a good example for leadership, performance and excellence.
Education
Bachelor's in Business Management
Ohio Wesleyan University - Delaware, OH
2000 to 2004
Skills
• Financial Management
• Forecasting
• CRM Software
• Profit & Loss
• Account Management
• Sales Experience
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