Retail Management Professional with 20+ Years Experience

Management

Quinetta Mcfolley Crockett

Eastpointe, 22043 Pleasant ave,

***********@*****.*** 586-***-****

SUMMARY

Twenty plus years in Retail management. Seeking a position that enhances my current experience as well as additional experience.

EXPERIENCE

ASSISTANT STORE MANAGER Jul 2024 to Current

Forever21 - Oakland, Michigan

Led a team of 15, enhancing productivity and morale for peak performance. Implemented training programs that improved staff retention by 30%. Streamlined inventory management, reducing stock discrepancies by 40%. Developed promotional campaigns that drove foot traffic by 50%. Executed loss prevention strategies, reducing shrinkage by 15%. CUSTOMER SERVICE REPRESENTATIVE May 2020 to Jun 2024 Meijer - Shelby, Michigan

Resolved customer issues swiftly, boosting satisfaction ratings by 30%. Developed strong client relationships, leading to a 15% increase in repeat business. Trained new team members, enhancing overall team performance and efficiency. Implemented feedback loops, driving product improvements and customer loyalty. Achieved recognition as 'Employee of the Month' for outstanding service. EDUCATION

Denby High School — Detroit, Mi High School diploma General studies in arts and business

High School diploma.

Baker College — Clinton twp. Mi some college credit Business administration

University of Pheonix — pheonix, Arizona Associate of Arts Business Jan 2023 to Jan 2025

Achieved a GPA of 3.8/4.0

currently enrolled

SKILLS

Retail management Light excel and word experience, word, Dayforce. Human resources experience

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