Operations Coordination & Financial Compliance Specialist
Resume:
Margaret Adams
Dickinson, ND *****
***********************@***********.***
Work Experience
Operations Coordinator
FedEx Ground - Dickinson, ND
September 2022 to Present
Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.
Supervision of Service Providers. Following up on both customer complaints and compliments. Researching lost, misdirected or delayed packages. Customer service via phone, online, and in person. Much more.
Delivery Driver
DoorDash - Dickinson, ND
March 2022 to September 2022
Pick up and delivery of food items.
Business Analyst
Cardinal Financial Company - Remote
July 2020 to September 2021
Configured accounts for brokerages and their brokers being onboarded to Cardinal. Granted account permissions in the Loan Operating System (Octane). Created Broker Compensation in the Loan Operating System (Octane). Trouble shooting system errors.
Support Specialist
Cardinal Financial Company - Remote
November 2019 to July 2020
Supporting Octane LOS for both customers and employees Communicating status updates
Escalating issues of varying kinds to appropriate people and departments Staying abreast of policy changes, regulatory requirements, and available products Inbound/outbound call support
Loan Review Analyst
Amerihome Mortgage - Irving, TX
March 2016 to March 2018
• Pre-purchase review of loan packages to be sold to FHA, Fannie Mae, VA, USDA and Freddie Mac
• Extensive use of LOS, Desktop Underwriter, ComplianceEase and Doc Velocity
• Conditioning loans to ensure complete compliance with governmental regulations, especially TRID.
• Compliance Tools: Mavent, CoreLogic, FHA, VA, DU, and LP
• LOS: Encompass
• Extensive assistance in training and onboarding new hires. Lead Dispatcher
Schiele Mobility - Dunn Center, ND
January 2015 to March 2016
• Responsible for taking calls from customers, transporters, and other personnel.
• Monitors and validates accuracy of dispatch entries and jobs.
• Provides emergency and non-emergency requests for assistance in dispatching transporters or responding to requests for information.
• Monitors ongoing communications and dispatching throughout the shift.
• Maintains appropriate communications between customers, transporters, and dispatch to facilitate flawless operations.
• Guide and direct all communications regarding issues from customers to appropriate management personnel.
• Dispatches loads to appropriate transporters, within the appropriate areas.
• Assign, direct, and track all commodity movement.
• Monitor daily nomination (or commitment) allocations and adjust as needed.
• May provide other support functions as requested.
• Dispatch Water and Oil trucks using Omni Dispatch Solutions software
• Extensive inbound and outbound phone contact with drivers, company men, and others Process Support Specialist
Bank of America - Addison, TX
June 2011 to October 2014
• Process Support Specialist 06/27/2011 - 10/20/2014
• Provided support to underwriting teams by ensuring the timely, judicious and accurate processing of mortgage files.
• Review and verify borrowers’ income, credit reports, employment histories, property appraisals and property insurance information
• Ordered 4506T’s, buyer’s price opinions and credit reports
• Prepare loan modification requests for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and investor and governmental requirements.
• Processing for 1st & 2nd, multi-lien, multi-property
• Regarded as one of the bank’s top performing loan modification processors, handling an average of 35 files monthly
• Prepared loan modification documents for shipping, ensured documents were properly executed upon return receipt
• Involved in many special projects and departmental reporting for Team Leader and Unit Manager
• Customer Relationship Manager
• Served as the single point of contact and trusted advisor for borrowers involved in default servicing
• Collected and reviewed documents for Process Support and underwriters
• Proprietary, Serviced for others, FHA, Fannie, Freddie, USDA, VA
• Review and verify borrowers’ income, credit reports, employment histories, property appraisals and property insurance information
• Ordered 4506T’s, buyer’s price opinions and credit reports
• Prepare loan modification requests for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and investor and governmental requirements.
• Processing for 1st & 2nd, multi-lien, multi-property
• Received Global Recognition as a Top Performer within 5 months of hire
• As position transformed to SPOC was promoted to Process Support Specialist Education
Bachelor in Information Technology
University of Phoenix-Online Campus
February 2002 to December 2005
Associate's degree in Criminal Justice
Baker College of Muskegon
September 1997 to May 1999
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