Accounting & Billing Specialist - 4+ Years Experience

Skill Matrix

Skills

Years of experience

Accounting & Billing Specialist

4+

Payroll & Billing

4+

Compliance & Documentation

4+

Customer Support and Administrative

4+

Summary:

Extensive experience in customer service, accounting, loan management, and administrative support. Skilled in leading teams, managing high-volume workloads, and ensuring compliance and accuracy in financial and operational processes. Recognized for strong leadership, training and onboarding abilities, and a commitment to organizational growth and excellence.

Skill

Customer Service & Communication

Payroll & Billing

Compliance & Documentation

Grants Compliance

Training & Onboarding

Administrative Support

Problem-Solving & Conflict Resolution

Ability to manage high call volume successfully

Proficient in MS Word, MS Excel, and the full MS Office Suite

Skilled in office communications including email, messaging, calendars, and presentations

Rapid data entry with low error ratio

Impeccable customer service and client relations

Team player with strong rapport-building skills

Experienced in coaching, supervising, and managing others

Education

GED in Arizona high school- 2006

Rio Salado College – Business Management Focus

CIS121AE — Windows Operating System: Level I: Covered Windows basics, desktop customization, hardware/software maintenance, performance improvement, system configurations, security, file management, application installations, browser optimization, advanced search

techniques, and keyboard shortcuts.

CIS122AE — Windows Operating System: Level II: Expanded on Windows functionality with device configuration, system tools, control panel utilities, desktop networking, and communications utilities.

GBS233 — Business Communication: Emphasis on internal and external business communications, including professional verbal and nonverbal techniques.

Applied Psychology & Interpersonal Skills with Human Resources Focus: Developed interpersonal effectiveness through five years of structured group work and applied communication strategies, enhancing teamwork, empathy, and conflict resolution in professional environments.

Professional Experience

White Mountain Trucking, Phoenix, AZ

Accounting & Billing Specialist

June 2023 - Sep 2025

Manage payroll paperwork and billing for drivers.

Prepare and issue accurate invoices, credit memos, and billing statements in a timely manner.

Verify billing data with internal teams to ensure completeness and accuracy.

Verify documentation and ensure accuracy before invoicing customers.

Maintain communication with drivers to resolve discrepancies.

Support accounting operations with strong attention to compliance.

Maintain billing records, logs, and documentation for audits and compliance.

AlaskaUSA now Global

Operations officer

Jan 2020 June 2023

Ensure accuracy approvals in IRA, CD’s HSA accounts

Call center, started in the customer service care taking inbound calls

Requirements were to take 200 inbound calls a day; I would reach on most days 250 calls

Was promoted to Operations Support where I was an Operations Officer

I handled all accounts in relation to all IRA, CD’s HSA accounts.

Lead operations to confidential information.

Handled multiple and various duties

Arizona Department of Transportation – Motor Vehicle Division (ADOT/MVD, )

Customer Service Representative

Goodyear, Arizona 85374

Dec 2008 - Nov 2020

Trained and onboarded new hires in policy and procedure.

Processed driver’s license, title, and registration transactions efficiently.

Certification in criminal law, and mandatory Insurance

Handled high-volume customer calls with accuracy and professionalism. - Applied Arizona

A.R.S. code knowledge to provide accurate assistance.

State of Arizona Phoenix, AZ

Dispatcher

Dec 2003 - Nov 2008

Scheduled and coordinated appointments.

Conducted warrant collections and managed outbound calls.

Served as main switchboard operator, directing high-volume inquiries. –

Assisted clients with acquiring food stamps, insurance, and low-income housing placements.

Hands on Loan Management Paradise Valley, AZ

Loan Officer

March 1998-Nov 2003 Managed a team of 14 loan associates.

Scheduled in-school deferments, forbearances, re-entry, and recertifications.

Oversaw reporting processes and compliance requirements.

Maintained inventory of company books and student loan records.

Review grant requirements to ensure compliance with guidelines and eligibility criteria

Facilitated enrolment and placement of students.

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