Operations and Training Leader with Logistics Expertise
Resume:
Kenneth Thornton
Northampton, PA
****************@*****.***
Work Experience
Operations Manager
FedEx: Ground- Northampton, PA
November 2021 to February 2025
•Presented performance and productivity reports to supervisors.
•Guided employees on understanding and meeting changing needs and expectations.
•Collaborated with team leaders on quality audits.
•Motivated and evaluated personnel for performance improvement and goal achievement.
•Developed initiatives for process improvement and reviewed and assessed ongoing operations.
•Enforced federal, state, local and company rules for safety and operations.
•Conducted employee observations and documented findings.
•Planned delivery routing, team workflows and promotional initiatives.
•Supported accident investigations and prepared related paperwork.
•Improved morale and management communication by creating employee recognition and rewards practices.
•Managed scheduling, training and inventory control.
•Responded to information requests from superiors, providing specific documentation.
•Identified areas of deficiency and performed root-cause analysis to solve problems.
•Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Trainer
FedEx: Ground - Northampton, PA
November 2020 to November 2021
•Monitored training effectiveness through observation and metrics analysis.
•Trained newly hired top talent to fill key positions and maximize productivity.
•Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
•Provided constructive feedback and positive reinforcement to keep trainees motivated.
•Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
•Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
•Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
•Conducted training classes for employees on features and operation of products, client tools and processes.
•Compiled and analyzed weekly trainee retention reports.
•Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
•Conducted site visits and follow up to verify progression and development of personnel.
Package Handler
FedEx: Ground - Northampton, PA
August 2020 to November 2020
•Counted number of boxes or units in loading docks to confirm proper completion of work orders.
•Disposed of debris and hazardous materials properly to avoid contamination.
•Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
•Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
•Secured items in truck by strapping overprotective padding.
•Packed boxes and stock using organizational guidelines.
•Protected company inventory by maintaining and organizing storage areas.
•Resolved conveyor system issues by clearing jams and blockages.
•Sorted packages to appropriate slide, line or belt for final distribution.
•Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
•Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
•Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
•Assisted in loading delivery trucks with prepared packages.
•Scanned and sorted packages according to destinations and service type using handheld scanner.
•Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
•Used scanners to track parcel information, condition or receipt.
•Collaborated with other movers when loading large equipment to prevent potential accidents.
•Placed bins, carts and containers in convenient locations to assist with loading efficiency.
•Used digital database to keep records of units and stock moved.
•Recorded numbers of units handled or moved on daily production sheets or work tickets.
•Logged packaging activities and filed reports in company databases.
Fence Installer
Creative Fencing- Allentown, PA
May 2020 to August 2020
•Stretch wire and wire mesh between posts.
•Completed work in different weather conditions and on diverse ground types.
•Created postholes with appropriate equipment, including spades and posthole diggers and backfilled holes with dirt or concrete to secure fencing.
•Used measuring and marking equipment to measure and mark site locations or placement of structures or equipment.
•Planned and laid out work according to prepared sketches and blueprints.
•Loaded fencing materials and tools onto trucks for transport to job site.
•Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
•Measured and aligned posts using levels and bobs to verify alignment and achieve professional finished looks.
•Attached rails and tension wire along bottoms of posts to form fencing frames.
•Positioned and clamped work pieces together to assemble jig fixtures.
•Identified and measured fence location to determine optimal locations to meet project requirements.
•Constructed metal, chain link and wooden fences and borders.
•Built picket fences by nailing pointed slats to rails.
•Removed materials and tools and cleaned up job site after project completion.
•Used estimation skills to determine materials and labor hours required for job.
•Adhered to strict safety protocols to minimize risk of accidents and injuries.
•Fastened fence gates into position using appropriate tools.
•Marked and laid out fence lines and pole locations in accordance with work order and project specifications.
•Mentored new employees, coaching in job tasks and company procedures.
•Measured properties and documented information.
•Used spades and augers to dig fence post holes.
Cook
Catty corner pub - Catasauqua, PA
February 2020 to May 2020
•10 years of experience as a cook
•Fulfilled orders and tickets in a timely manner
•Fulfilled beverage requests
•Washed, peeled and prepared ingredients for a commercial kitchen
•Set prep station
•Operated flat-top fryer
•Ensured proper food handling standards
•Cleaned and sanitized kitchen, grill, tools, and fryers
•Basic kitchen serving duties
•Supervised back-of-house
•Great people person
•Great multi-tasker
•Great team player and leader
•Always willing to learn and help teach coworkers
•Quick learner
•Clean and safe work environment is important
•Resourceful
•Often working multiple stations at a time (ex: grilling and frying)
•Handles conflict very well
Forklift Operator
Harison Industrial - Northampton, PA
September 2019 to February 2020
Have experience using a host, driving and operating a forklift. Pick products, stack, wrap and load inventory onto trucks for delivery. Very organized and quick learner. Manage clean, safe work environment.
•Managed, scanned and organized freight delivery
•Verified and stocked metal valves
•Maintained accurate inventory records
•Excelled in a fast paced working environment without sacrificing safety
Cook
Catty corner pub - Catasauqua, PA
March 2019 to September 2019
•10 years of experience as a cook
•Fulfilled orders and tickets in a timely manner
•Fulfilled beverage requests
•Washed, peeled and prepared ingredients for a commercial kitchen
•Set prep station
•Operated flat-top fryer
•Ensured proper food handling standards
•Cleaned and sanitized kitchen, grill, tools, and fryers
•Basic kitchen serving duties
•Supervised back-of-house
•Great people person
•Great multi-tasker
•Great team player and leader
•Always willing to learn and help teach coworkers
•Quick learner
•Clean and safe work environment is important
•Resourceful
•Often working multiple stations at a time (ex:grilling and frying)
•Handles conflict very well
Cook
Blue Monkey Grill - Catasauqua, PA
March 2018 to March 2019
•10 years of experience as a cook
•Fulfilled orders and tickets in a timely manner
•Fulfilled beverage requests
•Washed, peeled and prepared ingredients for a commercial kitchen
•Set prep station
•Operated flat-top fryer
•Ensured proper food handling standards
•Cleaned and sanitized kitchen, grill, tools, and fryers
•Basic kitchen serving duties
•Supervised back-of-house
•Great people person
•Great multi-tasker
•Great team player and leader
•Always willing to learn and help teach coworkers
•Quick learner
•Clean and safe work environment is important
•Resourceful
•Often working multiple stations at a time (ex:grilling and frying)
•Handles conflict very well
Education
High school or equivalent
Northern Lehigh Shs - Slatington, PA
August 2008 to June 2013
Skills
•Warehouse
•Forklift
•Forklift Operator
•Inventory Control
•Shipping
•Cherry Picker
•Pallet Jack
•Food Service
•Organizational Skills
•Time Management
•Customer Service
•Cooking Experience
•Cooking
•Driving Experience
•Sanitation
•Cleaning Experience
•Landscaping
•Mowing
•Graphic Design
•Farming Experience
•Farm Machinery Experience
•Shipping And Receiving
Certifications and Licenses
Certified Forklift Operator
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