Healthcare Support Specialist in Training
Resume:
SHARONA MOORE
Columbia, SC • ************@*****.*** • 803-***-****
OBJECTIVE
Compassionate professionals with 7+ years of experience in communication, documentation, and support roles across service and education environments. Skilled in confidentiality, problem-solving, and adapting to diverse needs. Certified in CPR and HIPAA compliance, with proven ability to ensure safety, accuracy, and positive experiences in high-pressure settings. Seeking to transition into a healthcare support role where strong interpersonal and organizational skills can contribute to quality patient care.
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE- SPECTRUM
COLUMBIA SC 2024 – 2025
Resolved complex customer inquiries with professionalism, ensuring high satisfaction and confidentiality.
Accurately documented interactions, demonstrating attention to detail critical in healthcare settings.
Collaborated with teams to improve processes, reducing response times and preventing recurring issues.
TEACHER- FOOTPRINTS, COLUMBIA SC 2020-2027
Maintained a safe and supportive environment while monitoring developmental milestones.
Partnered with families to create individualized plans, reflecting skills in care coordination.
Implemented safety protocols and thorough documentation, transferable to patient care environments.
EDUCATION
COLUMBIA HIGH SCHOOL 1996-2002
General Studies
SKILLS
Patient & Family Communication
HIPAA Compliance & Confidentiality
CPR & Emergency Response
Documentation & Record Accuracy
Team Collaboration & Adaptability
Time Management & Multi-tasking
Safety Protocols & Policy Adherence
REFERENCES
BRANDON PULLEY
**********@*****.*** – 803-***-****
JARREL TAYLOR
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