Operations Support Specialist - Multitasker with Process Improvement

Samantha Robles

******.************@*****.*** 360-***-**** 1011 Middle Street Chesapeake, VA 23324 Summary

Dependable Operations Clerk with track record of success in multiple fields. An excellent communicator with attention to detail and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Skills

Experience

Operations Support Specialist - Naval Reserve Center, Kitsap (Bremerton, WA ) November 2022 - May 2024

• Implemented strategies for reducing costs associated with operations client travel activities.

• Provided technical support for internal and external customers via telephone, email, and live chat.

• Reviewed travel orders and authorizations to identify discrepancies and formulate solutions to ensure accurate execution of orders.

• Reviewed travel claims, pay and Per Diem issues via Defense Travel System and Citibank submitted to operations department to approve or deny charges to government travel cards.

• Scheduled and coordinated local cost-effective stays for incoming reservists on orders.

• Maintained accurate records of all operational activities in accordance with company policies.

• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

• Maintained records for clientele to track completed trainings and certifications required to be completed.

• Answered incoming phone calls, responded to inquiries and transferred calls as needed.

• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Industrial Maintenance Mechanic - USS Theodore Roosevelt CVN-71 (San Diego, CA ) November 2019 - November 2022

• Performed preventive maintenance on catapult steam system equipment to minimize down time and extend life of equipment.

• Performed routine fire safety inspections to maintain safety standards of owner spaces.

• Operated a variety of hand tools such as wrenches, grinders, drill presses and saws.

• Cleaned industrial machinery using solvents, brushes and other cleaning materials.

• Ensured that all safety procedures were followed while performing maintenance activities.

• Reported any malfunctions or problems encountered with machines and machinery spaces immediately to supervisors or engineering staff.

• Operational efficiency

• Reporting and documentation

• 85 WPM

• Experience in Data Entry

• Experience in Travel and pay

claims

• Teamwork and Communication

• Problem-solving abilities

• Adaptability and Flexibility

• Quality Inspection

• Fire Safety Protocols

• Proficient with Microsoft apps

such as Excel, Office and Teams

• Clear communication,

scheduling and documentation

abilities

• Performed routine fire safety, emergency operating procedures and operational awareness trainings for Catapult machinery team’s maintenance crews.

• Became well versed in reading maintenance manuals, schematics and navy documentation regarding owned and operating equipment.

Industrial Maintenance Mechanic - USS Carl Vinson CVN-70 (San Diego, CA ) November 2017 - November 2019

• Performed preventive maintenance on mechanical equipment to minimize down time and extend life of equipment.

• Replaced defective parts, such as bearings, seals, valves and other components on distilling units and water systems.

• Troubleshot complex mechanical problems using reactor plant blueprints and schematics.

• Responded quickly to emergency repair requests from production personnel.

• Diagnosed malfunctions in motorized equipment using testing devices such as multimeters or oscilloscopes.

• Monitored and adjusted flow rates, temperatures, pressures, levels, and other process variables as necessary to ensure safe operations.

• Conducted tests on nuclear mechanical systems to identify malfunctions or potential problems.

• Ensured compliance with safety regulations when operating or working around hazardous materials such as radioactive waste and toxic chemicals.

Education and Training

High School Diploma

May 2017

Cypress Woods High School, Cypress, TX

Certifications

• Steam Plant Cleanliness Inspector, Department of the Navy

• Quality Assurance, Department of the Navy

• Awarded Letter of Commendation for achievements as an Operations Clerk at Naval Reserve Center Kitsap for contributing to a 97% success rate during the Fiscal Year 2023.

Contact this candidate