Versatile Warehouse and Customer Service Professional

Fred Brown

Snellville, GA ***** • 678-***-**** • *********@*****.***

Professional Summary

Results-driven and adaptable professional with 10+ years of combined experience in warehouse operations, food service, and customer support. Skilled at meeting production targets, improving efficiency, and providing excellent customer service in fast-paced environments. Successfully completed professional development and community service activities during a career transition period, strengthening leadership, teamwork, and communication skills. Known for a strong work ethic, reliability, and the ability to quickly learn new processes. Seeking to leverage transferable skills and dedication to contribute to a stable, long-term career opportunity.

Core Skills

Warehouse Operations & Logistics

Forklift Operation & Truck Loading

Inventory Control & Accuracy

OSHA & Workplace Safety Compliance

Customer Service & Conflict Resolution

Cash Handling & POS Systems

Team Leadership & Training

Cleaning & Facility Maintenance

Time Management & Multitasking

Adaptability & Fast Learner

Microsoft Word & Basic Computer Skills

Community Engagement & Mentorship

Work Experience

CDL Student

Roadmaster Driving School – Conley, Georgia 01/2024–07/2025

Trained in Class A CDL operations, including safety procedures and vehicle inspections.

Logged practice hours in manual and automatic transmission commercial vehicles.

Gained proficiency in trip planning, map reading, and DOT compliance.

Developed skills in defensive driving, accident prevention, and load securement.

Practiced backing, parking, and maneuvering techniques to meet industry standards.

Prepared for state CDL licensing exam with emphasis on safety, compliance, and efficiency.

Norbit Warehouse

Loader – Memphis, Tennessee 02/2013-11/2014

Loaded and unloaded 20+ trucks per shift, consistently meeting strict shipping deadlines.

Inspected incoming/outgoing materials, reducing shipment errors by 10%.

Maintained compliance with OSHA standards, contributing to a zero-incident safety record.

Coordinated with a 5-person team to streamline workflow, improving daily output.

Operated warehouse equipment (hand trucks, pallet jacks) to ensure safe handling.

Assisted supervisors with inventory tracking, ensuring 100% accuracy for monthly audits.

Cashier

Murray’s – Memphis, Tennessee 07/2006–01/2013

Processed 100+ customer transactions daily with 98% accuracy.

Balanced cash drawers averaging $2,000+ per shift with no shortages.

Opened and closed the store independently, ensuring security and proper reporting.

Provided excellent customer service, increasing repeat customer satisfaction.

Managed inventory restocks and reduced shortages by 8%.

Trained 3 new employees in store policies, POS use, and customer service standards.

Cook / Cashier

McDonald’s – Memphis Tennessee 11/2005–09/2006

Supervised grill operations, preparing 200+ meals per shift during peak hours.

Assisted with cash register transactions and customer orders, maintaining accuracy.

Trained 5 new hires in food prep, sanitation, and safety.

Reduced food waste by implementing portion control measures.

Recognized for speed and efficiency, consistently meeting service goals.

Supported shift leads by cross-training in multiple stations.

Clean-Up Crew

Tommy’s Cleaning Service – Memphis, Tennessee 02/2004–10/2005

Cleaned 5–7 homes and offices weekly with 100% client satisfaction.

Used professional cleaning techniques to maintain high sanitation standards.

Ensured project completion within client deadlines, improving repeat business.

Handled customer requests with professionalism, strengthening client trust.

Collaborated with a small team to complete larger projects efficiently.

Maintained equipment and supplies, reducing replacement costs by 15%.

Professional Development & Community Engagement 2014–2023

Volunteered with Trinity Community Coalition Outreach, assisting community events and programs.

Completed coursework at University of Phoenix, focusing on business and communication.

Strengthened leadership, teamwork, and adaptability through structured development programs.

Mentored peers in personal growth and job readiness preparation.

Gained transferable skills in time management, problem-solving, and conflict resolution.

Maintained commitment to personal growth, preparing for long-term workforce reintegration.

Education

University of Phoenix – Coursework in Business & Communication (2013–present)

America Academy High School – Diploma, 2005

Houston High School, Cordova, TN (2003–2004)

Contact this candidate