Remote Operations Specialist

Eric Rojero

*** ******* **, ******, ** ***** 469-***-**** *********@*****.***

Professional Summary

Detail-oriented and bilingual professional with extensive experience in operations, inventory management, and customer service. Skilled in process optimization, team leadership, and effective communication. Adept at using technology and software tools to improve efficiency and accuracy in fast-paced environments.

Professional Experience

Lead Coordinator Pinnacle Foundation Repair, Grand Prairie, TX January 2024 – October 2025

• Managed customer expectations and coordinated leads with evaluators to ensure an optimal experience and improved closing rates.

Planner Atrium (Cornerstone Building Brands), Dallas, TX April 2017 – April 2023

• Managed inventory and coordinated production operations to ensure timely and accurate order fulfillment.

• Operated and optimized WinIG systems for order entry and database updates.

• Configured and maintained Zebra printers for label and process management.

• Served as liaison between production and planning departments to improve communication and workflow.

• Led team members in implementing color-coded assembly processes and order escalation tracking.

• Reviewed CAD drawings and technical specifications for accuracy and production readiness. Overnight Stocker Sam’s Club, Dallas, TX

May 2015 – January 2016

• Managed and organized stock inventory to maintain accurate shelf displays.

• Operated forklifts safely and efficiently during night operations.

• Assisted in receiving and unloading shipments to ensure smooth inventory flow. Customer Service Associate Fry’s Electronics, Irving, TX August 2011 – December 2015

• Processed and maintained POS transactions and documentation.

• Assisted customers with product information, financing options, and troubleshooting.

• Resolved customer concerns in person and over the phone with professionalism.

• Refurbished and restored returned electronics to factory specifications. Education

Sunset High School, Dallas, TX — High School Diploma (2008) Skills

• Hardware replacement and software installation

• Microsoft Office Suite proficiency

• Forklift operation and warehouse safety

• Inventory management and data accuracy

• Strong interpersonal communication

• Attention to detail and organizational ability

Languages

• English (Fluent)

• Spanish (Fluent)

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