Operations & Support Supervisor with Remote Readiness

Brian Boberg

Knox, IN ***** • 574-***-****

*****.******@*****.***

Professional Summary

Detail-oriented and self-driven professional with 10+ years of experience in supervision, workflow coordination, customer support, and operational problem-solving. Strong computer skills with ongoing education in Software Engineering. Successful working independently, communicating clearly, managing deadlines, and supporting team operations in fast-paced environments. Seeking a remote position in customer support, operations coordination, administrative support, or technical support.

Core Skills

• Remote communication & problem-solving

• Customer support & service

• Microsoft Office & Excel

• Documentation & reporting

• Computer troubleshooting

• Workflow coordination

• Time management & task prioritization

• Written & verbal communication

• Basic programming exposure (Software Engineering coursework)

• Digital tools, ticketing, and online collaboration

Professional Experience

Production Supervisor

Smurfit Westrock — Knox, IN

July 2023 – November 2025

• Directed daily operations, monitored productivity, and ensured consistent communication across shifts.

• Delivered clear written and verbal instructions to teams and upper management.

• Maintained documentation and supported NSF food safety audits requiring detailed reporting.

• Trained and developed team members, resolving issues quickly and professionally.

Manufacturing Utility

Smurfit Westrock — Knox, IN

July 2020 – July 2023

• Supported leadership with workflow coordination and reporting.

• Operated digital monitoring systems and documented machine issues.

• Served as acting team leader, demonstrating strong communication and problem-solving skills.

Supervisor — CAP Team

Walmart — Plymouth, IN

September 2015 – April 2018

• Led team operations, managed scheduling, and communicated shift priorities.

• Used handheld digital systems and performed reporting on inventory and workflow completion.

Additional Experience

Factory Worker — Elwood Staffing (2019–2020)

Forklift Operator/Packer — ACPI Wood Products (2018–2019)

Produce Clerk — Kroger (2014)

Education

Advanced Automation and Robotics Technical Certificate (In Progress)— Ivy Tech Valparaiso

Software Engineering Coursework — SNHU

Mechanical Engineering Coursework — Trine University

High School Diploma or GED

Certifications

• Driver’s License

• Forklift Certification

• Pallet Jack Certification

Key Strengths

Self-motivated • Fast learner • Excellent work ethic • Strong communicator • Tech-oriented • Works independently • Detail-focused • Reliable and adaptable

Contact this candidate