Administrative Operations Leader with Process Optimization
Resume:
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BETH MATHERNE
ADMINISTRATIVE OPERATIONS MANAGER
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PROFESSIONAL SUMMARY
Versatile Business operations manager with experience Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well- versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills. EXPERIENCE
Administrator, operations manager
August 2024 - Present Pleasant Ridge, Leechburg
• overseeing daily operations for a 75-bed personal care home, transforming the facility's functions to align with community and state demands.
• Formulated a detailed business plan that secured essential financing for a complete facility overhaul and modernization.
• Instituted standard policies and procedures in accordance with state regulations, significantly improving facility compliance and staff training.
• Trained newly hired employees regarding company procedures, standards and goals.
• Utilized computer software to complete various administrative tasks.
• Answered phone calls and emails from clients, families, state and local officials to address questions, complaints, and needs.
• Maintained confidential records in accordance with company policy and legal requirements.
• Processed invoices, purchase orders and other documents accurately and efficiently.
• Organized employee events such as training sessions and team building activities.
Business operations manager
February 2017 - July 2024 CNE Family Properties LLC, Thibodaux
• Supervised the operations of multi-family investments and rehabbing business since 2017, managing all facets including CONTACT
********@*****.***
Pittsburgh
SKILLS
• QuickBooks and Microsoft Office
• Google Docs and Microsoft Teams
• Docusign and Tabula Pro
• Contract negotiations and writing
• SEO strategies
• Business plan development
• Data tracking and input
• Inventory management
• Logistics coordination
• Human resources management
• Marketing initiatives
• Insurance claims management
• Client relationship management
• Customer service excellence
• Conflict resolution techniques
• Staff training programs
• Continuing education pursuits
• Prospecting and lead generation
• Bookkeeping expertise
• Payroll policies administration
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leasing, budgeting, marketing, and community engagement.
• Engineered all company documentation while handling insurance claims and fostering community relations to maintain a stellar company reputation.
• Oversaw the daily operations of multiple departments, ensuring compliance with company policies and procedures.
• Conducted regular audits of internal documents such as contracts, invoices, purchase orders.
• Resolved conflicts between personnel by employing creative problem-solving techniques.
• Monitored trends in the industry, identified potential risks, and developed plans for mitigating those risks.
• Created reports detailing operational performance metrics and communicated results to stakeholders.
• Drafted proposals outlining solutions that would help optimize operations within budget constraints.
Field Office Manager
April 2013 - May 2020 Holloman Corporation / Davis Construction, Houston
• Coordinated logistics for construction projects from inception to completion, partnering closely with project managers and inspectors to ensure timely delivery within budget.
• Oversaw staffing, managed equipment rentals, and procured materials, achieving a 15% reduction in operational costs through strategic vendor negotiations.
• Analyzed financial data using spreadsheet programs such as Excel in order to make informed decisions about budgetary matters.
• Monitored inventory levels of office supplies and equipment to ensure adequate stock was available.
• Performed administrative duties such as scheduling meetings, preparing correspondence and completing expense reports.
• Established positive relationships with external organizations or agencies relevant to the field office's operations.
• Managed and coordinated daily office operations, including personnel administration, accounts payable and receivable, payroll processing, budgeting and reporting.
• Negotiated contracts with vendors or suppliers when necessary.
• Created detailed reports on project status updates for management review.
• Managed employee records in timely manner, including new hires, terminations, and salary changes.
• Verified attendance, hours worked and pay adjustments to post information in designated records.
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EDUCATION
Global Health Care Management Course
Harvard University Extended Education
Certification in Health Care Management
Yale SOM Executive Education, online EXD
Personal Care Home Administrator Certification / Assisted living Administrator Certification
Penn State
Bachelor of Science (B.S.) in Health Administration West Liberty University, West Liberty, WV, US
Associates in Applied Science in medical
West Virginia Northern Community College, west Virginia CERTIFICATIONS
• Personal Care Home Administrator, Penn State, Department of Human Services PA
• Assisted Living Administrator, Penn State, Department of Human Services PA
• Diabetic training
• Health Care Management,
• MOCA certification, 06/01/25
• Commission Pennsylvania notary, 02/01/24-2028
• Louisiana & Pennsylvania Real Estate License 2021-current WEBSITE, PORTFOLIO AND PROFILES
https://www.linkedin.com/in/beth-
matherne11961522b?utm_source=share&u
REFERENCES
. References available upon request
Contact this candidate