front desk or receptionist or hybrid
Resume:
Anne Flaherty
Amherst, MA *****
**********@*****.***
Professional Summary
Presently gathering post-graduate hours for independent license. Have collaborated with primary care doctors, psychiatrists, colleagues, and multiple teams to alter the neuroplasticity of children, adults, and elders recovering from psychological and physical trauma. Practiced in psychodynamics, cognitive behavioral therapy, active listening, body guided recovery, etc. Authorized to work in the US for any employer
Work Experience
Sales Associate/Cashier
Stop & Shop
June 2025 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Mental Health Counselor
Center for Psychological and Family Services-Springfield, MA March 2014 to August 2014
Serves as an independent consultant, offers outreach and on-site counseling regarding brain disorder. Gives informed advice and referrals to individuals, families and agencies.
• Provided individual counseling to clients with various mental health concerns, including anxiety, depression, and trauma
• Conducted comprehensive assessments to determine appropriate treatment plans for clients based on their unique needs and goals
• Collaborated with a multidisciplinary team of healthcare professionals to coordinate care and ensure holistic treatment approaches
• Utilized evidence-based therapeutic techniques, such as cognitive-behavioral therapy (CBT) and mindfulness-based stress reduction (MBSR), to help clients achieve positive outcomes Founder/Facilitator
Pioneer Valley Brain Injury Support Group (PVBISG) - Pioneer Valley-Amherst, MA September 2010 to June 2013
Established monthly professional support group for people recovering from brain injury (20 - 50 active members) and for professionals who work with them. This included hosting a 24-hour telephone hotline at home for 3 years for any people with brain injury at large. Program development was guided by the Brain Injury Association of Massachusetts)
Neurotherapy Technician
Brain Analysis & Neuro-Development Center-Amherst, MA 2013 to 2013
Activated and analyzed quantitative electroencephalogram (qEEG) assessments and procedures in a medical office for the neuroplastic recovery of the brain. Supported Living Coordinator
Community Enterprises-Holyoke, MA
2012 to 2013
Provided case management to support people living independently with challenging physical abilities. Offered home-visiting, assessments, advocacy and social work. Mental Health Counselor
Community Enterprises-Holyoke, MA
2009 to 2013
Provided home-visiting, advocacy, social work and psychotherapy to people of all ages under the agency's Supported Living Program (as an independent professional and as a supervised intern). Diagnosed and treated anxiety, depression, neurodevelopmental disorders, identity discernment, etc. (completed supervised practicum and internship here)
Family Support Specialist/Playgroup Facilitator
Community Action-Greenfield, MA
2009 to 2010
Promoted early childhood education, community development, and social service referrals for children and parents of all socioeconomic situations including Spanish speaking families. Guided playgroup programs for parents and children at Sunderland Elementary School and the Greenfield YMCA. Staff Counselor
ServiceNet, Inc-Northampton, MA
2006 to 2010
Advocated for people enrolled in the Massachusetts Statewide Head Injury Program (SHIP), Massachusetts Department of Mental Health (DMH), and Massachusetts Department of Developmental Services (DDS).
Have worked extensively with chronic illness, have inpatient/outpatient experience, experienced in home visiting, referrals, and group/family dynamics.
Coordinator of the Children's Visitation Program
massachusetts society for the prevention of cruelty to children-Greenfield, MA 2001 to 2010
Coordinated and directly supervised visits for non-custodial parents. Promoted to staff instructor and site supervisor.
Independent Living Specialist
Education
Clinical Mental Health (MA in Psychology)
Union Institute & University-Brattleboro, VT
2007 to 2011
BA in Sociology
University of Massachusetts-Amherst, MA
1998
Major: Sociology
Minor: Japanese
Master of Counseling
Master's degree
Skills
• PTSD Care
• Communication skills
• Mental health services
• Phone etiquette
• Substance abuse
• EMDR
• Psychotherapy
• Working with students with special education needs
• Experience working with students
• Crisis management
• Experience with individuals with trauma-related disorders
• Computer skills (10+ years)
• Behavioral health
• Practicing as a mental health professional
• Word processing
• Working with people with disabilities
• Group counseling
• Motivational interviewing
• Addiction counseling
• Computer operation
• Typing
• Experience with children
• Organizational skills
• Microsoft Word
• Group therapy
• Child & family counseling
• Working with families with children
• Social media management
• Crisis intervention
• Writing skills
• Clinical counseling
• Daycare
• Play therapy
• Intake
• Time management
• Trauma-informed therapy
• Social work
• Medical terminology (10+ years)
• Customer service (10+ years)
• Individual therapy
• Psychodynamic therapy
• Telehealth
• Experience with individuals with mental health conditions
• Trauma response
• Supervising experience
• Mental health counseling
• Evidence-based interventions in treatment planning Languages
• English
Certifications and Licenses
Psychosynthesis Certification (Roberto Assagioli)
August 2011 to Present
1. One and a half year long, monthly weekend long seminar in Psychosynthesis The Synthesis Center, Amherst, MA - Amherst, MA September 2009 to August 2011 The 2.5 years study included practice and a continuation of post-graduate discussions on the transpersonal /spiritual psychology of Roberto Assagioli Recent Post Graduate Education
July 2025 to July 2025
Mastering DSM-5-TR Differential Diagnosis full day (8 hrs) webinar in DSM-5-TR and Differential DiagnosisPESI, Inc. (Continuing Education provider for CEUs) - RemoteJuly 2025 to July 2025 Live daylong interactive webinar with Dr. Margaret L. Bloom diving into best practice for differential diagnoses using the DSM-5-TR. Addressing the recent insights on suicidalities within specific disorders, differentiation between fear based disorders, and the newly named "Prolonged Grief Disorder", among many other DSM-5-TR group discussions.
Mindfulness MeditationTeacher Certification Program September 2020 to January 2023
Mindfulness Meditation Teacher Certification Program (MMTCP) in Meditation Teacher Training Jack Kornfield, PhD and Tara Brach PhD, Buddhist Psychology - Remote September 2020 to January 2023 This was a 2.5 year intensive online training program with guest teachers and weekly meetings with colleagues and professors.
MFT Intern
Driver's License
Groups
Member of MaMHCA (Massachusetts Mental Health Clinicians Association) since 2011
January 2008 to Present
Massachusetts Trade Group that has guided me through acquisition of Mass. state licensing pre-graduate Master's courses. It is also a Mental Health trade group that guides its members into and through the Mass. state board of mental health licensure for supervisors and students. I often attend the monthly meetings and some of its suggested classes, as I work towards state licensure. Additional Information
In the 1990s I was an international banker, magazine publisher, advertising director, founder of my own internet company - worked as supervisor/manager in several positions
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