Multitasking Operations Leader and Account Specialist
Resume:
SHANNA FRIEND
S U MMARY
Organized and motivated employee eager to apply time management and
customer relationship skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong ability to multitask and work in a high pressure atmosphere. Proactive, flexible and punctual with team-oriented mentality.
E X P E R I E N C E
Owner
Shanna Friend Photography Athens, Alabama March 2008 - Current Account Manager
Dell Computers Austin, TX January 2005 - March 2007 Director Of Operations
Synergy Technical Solutions Boca Raton, FL May 2000 - December 2005 Collaborate with clients to plan shoots and boost satisfaction with photos. Photograph special events, parties and portraits.
Utilize filters, edits and after-effects to enhance photos. Scout locations and curate props for photography shoots. Developed brand marketing plan strategies to increase brand awareness. Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
Coordinated marketing events for showcasing product and service offerings. Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Renewed existing accounts by cementing trusting relationships with customers. Acted as main point of contact in matters relating to client concerns and needs. Prepared P&L reports and financial statements for review by management. Gathered company and contact information to compile data for current and potential customers.
Regularly updated HR databases to reflect employee information, changes in benefits and other details.
Developed job descriptions using targeted keywords and published job openings on company website and job boards.
Recruited and trained new employees to manage overall talent acquisition. Met with current and leaving employees to conduct surveys. Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Conducted reviews and evaluations.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Inventoried and ordered supplies for office.
S K I L L S
Leadership
Computer skills
MS Office products
Effective written & verbal
communication
Problem solving
Critical thinking
Teamwork & team building
Willingness to learn
C O N T A C T
**************@*******.***
Athens, AL 35614
E D U C A T I O N A N D
T R A I N I N G
Bachelor of Arts
Psychology And Human Services
University of Phoenix, Tempe, AZ
July 2011
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