Versatile Frontline Support and Customer Care Professional
Resume:
Christi Tillman-Wallace
My resume
Lanham, MD ***06
***************@*****.***
Professional Summary
I am a fullsail university graduate in film and video. I am seeking to secure a position where-in my experience as well as my customer service skills can be greatly utilized and proven through increased company productivity and departmental growth.
Authorized to work in the US for any employer
Work Experience
Factory Helper
District photo-Beltsville, MD
December 2025 to Present
packing and shipping calendars
Registration/ kit assembler
Sni companies (staffing now)-Washington, DC
July 2025 to Present
Assemble registration/welcome kits with printed materials & branded items Ensure quality, accuracy, and visual appeal
Work efficiently with a collaborative, upbeat team Registration Agent
Kinetic Staffing-Washington, DC
June 2025 to Present
Attendee Welcome and Check-in: Greeting attendees, assisting with the registration process, and providing information about the event.
Data Management: Handling data entry and maintaining accurate records of attendees, registration, and potentially housing arrangements.
Payment Processing: Managing payments for registration fees and potentially other event-related expenses.
Customer Service: Answering attendee questions, resolving issues promptly, and providing general assistance to enhance the attendee experience.
Materials Distribution: Distributing event materials, badges, and other necessary information to attendees.
Onsite Registration Support: Overseeing the onsite registration process and providing support to staff. Doordash Driver
DoorDash-Waldorf, MD
January 2020 to Present
Main responsibility is to pick up food from different restaurants and deliver them to customers. Beauty Shop Owner
Shopify-Maryland
November 2019 to Present
I sell beauty products such as lip gloss, lip scrub and lashes. Warehouse Worker/recieving/packing
FedEx supply chain-Manchester, PA
November 2017 to Present
The Warehouse Worker is responsible for the accurate storing, shipping and receiving of product to meet company standards of safety, security and productivity. The Warehouse Worker is responsible for operating a double pallet jack for the
purpose of moving, locating, relocating, stacking, and counting merchandise. Receiving duties include:
Prepare products to be received or shipped from warehouse/department. Match actual product to associated documentation; record transactions in Warehouse Management System (WMS).
Research and resolve discrepancies between actual product and associated documentation. Prepare routine activity reports.
Respond to internal and external requests for information regarding receiving/shipping data or issues. Perform work safely and in accordance with company and customer standards and safety regulations. Report any and all unsafe conditions to the appropriate person. Perform additional related duties in the department. Quality Specialist
Pandora Jewelry
Event Staff
TLS Crowd Management LLC-Bowie, MD
April 2024 to August 2024
Event Staff team members are event professionals who provide an exceptional customer experience while providing crowd control during events. Event staff team members communicate professionally with the public and enforce the regulations set forth by the venue or production team. Event Staff assist with maintaining the flow of the crowd, by directing the crowd to their desired destination, while assuring restricted areas are not accessed by the general public. Instacart Shopper
Instacart-Waldorf, MD
January 2021 to December 2023
As an Instacart full-service shopper, my main job is to shop the customers order and then ensure that they are delivered to them on time.
Sales Advisor
CDS (Club Demonstration Services)-Arlington, VA
August 2023 to September 2023
The part-time Product Demonstrator prepares and demonstrates both food and non-food items to Costco club members.
Cook/Cashier
Mr. Fries Man-College Park, MD
August 2022 to September 2022
Photographer Assistant
Freed photography-Bethesda, MD
August 2021 to September 2021
Server/Hostess/Server assistant
Ruby Tuesday-Bowie, MD
August 2018 to February 2019
Responsible for always providing a friendly welcome and farewell to all of our guests. Through use of the Table Management System (TMS), the server assistant is responsible for seating the guests and assisting the service team with ensuring that each guest leaves happy. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work environment.
- Take pride in his/her appearance while adhering to the Ruby Tuesday Dress & Appearance Policy.
- Responsible for set-up, cleanliness, and organization of the front door area before, during, and after every shift.
- Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating. Utilizes the Wait and Reservation Lists in the TMS system.
- Responsible for understanding and setting up the floor plan in the TMS system.
- Welcome each guest in a hospitable, courteous, and friendly manner. Take guest information and accurately quote wait times when tables are not immediately available.
- Promptly seat guests in the bar/dining area when seating is available.
- Present menus and promotional materials, while suggesting specific food especially the Garden Bar and beverages to the guest; provide children with crayons and menu/coloring sheet.
- Ensure each guest receives a friendly farewell. Observe tables and keep track of clean, dirty, and unoccupied tables.
- Answer the phone and assist with answering guest questions in a friendly, courteous manner.
- Accommodate the needs and requests of guests such as refilling beverages, providing silverware, etc.
- Deliver biscuits, food, and beverages as needed to assist Servers and Bartenders.
- Follow all sanitation and safety guidelines at all times.
- Assist with light clean as you go GB cleanliness by wiping down with sanitizer towel as needed.
- Clear dirty dishes, glass, and tableware and reset tables according to Ruby Tuesday standards.
- Remove bus tubs and dirty dishes from behind the bar area.
- Clean and sweep around tables as needed.
- Position requires slip-resistant shoes.
Quality Control Inspector
Pandora Jewelry-Columbia, MD
January 2017 to March 2018
Responsible for receiving, inspecting, processing, and packaging jewelry and accessories to ensure it meets our high expectations of quality.
Inspect merchandise thoroughly and quickly and perform repairs on small defects to ensure company standards of excellence are met.
Maintain safe and clean work environment by complying with procedures, rules, and regulations. Contribute to a thriving team environment with a shared commitment to meet and exceed daily goals. Temporary Packaging Specialist
Graham Packaging Company-York, PA
August 2017 to October 2017
Packaging Specialists are responsible for general housekeeping of the production area, case making, inspecting, and packing of finished product in accordance with established procedures, specifications and other guidelines. The primary duties of a Packaging Specialist include: Understands, follows and enforces all established safety, health, quality GMP and Company policies, procedures and recognized practices.
Understands, follows and enforces all established policies, procedures and recognized practices. Participate in continuous quality improvement projects and other related activities as assigned. Visually inspect finished product for defects before packing to ensure quality. Follow written packing instructions.
Notify supervisor or lead of potential problems with finished product and/or machinery. Grind bottles as necessary, checking for contamination before grinding Open and inspect bundles of corrugated material and check for proper printing and defects. Stack case/dividers on carts and feed individual cases and dividers into case forming machine. Use case making equipment in a safe manner.
Notify the appropriate coworker or assignee when supplies at the machine need to be replenished. Communicate with incoming shift or line replacement on any problems with quality, machine, and packing configurations.
Assist with rework and hardware to ensure effective completion. Assist in the training of regular and temporary workforce in stacking, packing quality, and case machines. Keep work area and other facilities clean, orderly and safe. Complete written documentation as required.
Photographer
Six Flags, Inc.-Lanham, MD
May 2017 to July 2017
Specific Duties And Responsibilities • Provide World Class Guest Service to all of our guests and employees. • Professionally exhibit and maintain all aspects of the Six Flags Mantra. • Take souvenir guest photos, including photos available at some ride locations (Camera Training Provided). • Operate cash register systems. • Responsible for adherence to all cash handling policies and procedures. • Stocking stores / visual merchandising. • Maintain overall organization and cleanliness of work locations.
• Assist Retail Supervisors/Leads with inventory control methods. • Assist Retail Supervisors/Leads in receiving and stocking new deliveries. • Report all damaged merchandise. • Report all safety issues/ guest concerns. • Responsible for till transportation and security. • Perform other duties as assigned. Reporting Structure • Reports directly to Retail Leads and Supervisors. Cook/Prep/Dishwasher
Duclaw Brewing Company-Bowie, MD
August 2016 to April 2017
Responsible for setting up and stocking stations with all necessary supplies. Preparing food for service. Cooking menu items in cooperation with the rest of kitchen staff. Answering reports and follow Chefs instructions. Responsible for station cleanliness. Stocks inventory. Ensures that food coming out is the highest quality.
Volunteer Work
Volunteered at Petsmart-Bowie, MD
September 2014 to December 2015
volunteered with cat adoptions which includes cleaning out cages, feeding the cats, making sure they are clean, making sure they had water, and making sure they are active by playing with them. also gave certain information about each cat for customers who had questions or were interested in adopting a cat. Volunteer Work
Springbrook Nursing and Rehabilitation Center-Silver Spring, MD May 2013 to August 2015
Cashier/Customer Service/Food Prep
Giant Food Stores/Collington Plaza-Bowie, MD
May 2013 to September 2014
Bowie, MD
• Responsible for handling accurate payments and processing sales at the cash register.
• Responsible for maintaining a high level of customer service and assisting customers in locating specific items.
• Responsible for following credit card and check cashing procedures as outlined by company policy.
• Responsible for showing up on time consistently.
• Must maintain high levels of work site cleanliness and organization.
• Must maintain a strong familiarity with store layout, product location and product information. Respomsible for Food prep for salad bar.
Volunteer Work
Covenant Baptist church of Christ-Washington, DC
May 2011 to August 2014
Feeding the homeless
Education
film and video (Certificate degree)
Full Sail University-Winter Park, FL
June 2020 to June 2022
General Studies (Some college credits)
Prince George's Community College
August 2013 to December 2015
High school diploma
Bowie High School-Bowie, MD
2009 to 2013
Graduated in 2013
Skills
• Adobe Creative Suite
• Cash register operations
• Attention to detail
• Graphic design
• Cash register
• Commercial cleaning
• Videography
• Security
• Quality Control
• Restaurant experience
• Video Editing
• Photo editing
• Adobe Photoshop
• Microsoft Powerpoint
• Adobe After Effects
• Shipping Receiving
• English
• Knife skills
• Customer service
• Online Car sales consultant
• Sales
• Meal preparation
• Picker Packer
• Organizational Skills
• Photography
• Management
• Food prep
• Quality Assurance
• Warehouse Experience
• Time management
• Post-production
• Server
• Adobe Lightroom
• Social media management
• Law enforcement
• Cleaning
• Adobe Illustrator
• Computer Skills: Word
• Quality Inspection
• Quality assurance
• Adobe Audition
• Culinary experience
• Warehouse Management System
• Food service
• Filming
• Catering
• Warehouse Associate
• Computer Skills,
• Custodial experience
• Adobe InDesign
• Fine dining experience
• Hospitality
• Supply chain
• Adobe Premiere
• Inventory
• Hosting events
• Video production
• Labeling
• Data Warehouse
• Guest services
• Bookkeeping
• Client interaction via phone calls
• Microsoft Word
• Retail math
• Quality control
• Food handling
• Audio production
• Data warehouse
• Cooking
• Pet Care
• Food Service
• Adobe Acrobat
• Typing
• Data Entry
• Microsoft Excel
• Greeting customers
• Video editing
Certifications and Licenses
CPR Certification
Driver's License
ServSafe
Food Handler Certification
Certified Packaging specialist
November 2017
Additional Information
I am very disaplined, hard working and dependable. I am a perfectionist and I make sure everything that needs to be done is of the highest quality.
Contact this candidate