Delivery Driver with Customer Focus and Safety Emphasis

William Rice, Jr

Towson, MD ***** • 443-***-**** • ********@*****.***

Work History

Driver, 09/2018 to Current

Martin Brower – Manassas, VA

• Operated delivery vehicles while adhering to safety protocols and navigation guidelines.

• Assisted in loading and unloading goods, ensuring timely departures.

• Learned vehicle maintenance procedures to guarantee optimal performance.

• Provided exceptional customer service during deliveries, fostering positive relationships.

• Maintained accurate delivery logs and documentation for accountability.

• Adapted to changing routes and schedules efficiently to meet customer needs.

• Collaborated with team members to streamline delivery processes and improve efficiency.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Delivered goods and products to customer on time and in excellent condition.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Maintained professional and friendly demeanor during deliveries to uphold company reputation. Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

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• Followed proper safety procedures and protocols while loading, unloading and operating vehicles. Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

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Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

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Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

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• Coordinated efficient routes to avoid delays and optimize schedules.

• Communicated with dispatchers and other personnel to coordinate transportation schedules.

• Enhanced vehicle longevity with regular maintenance checks and repairs as needed. Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

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• Kept detailed mileage and fuel reports to track overall fuel costs. Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

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Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

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Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

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Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

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Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.

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Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.

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• Enhanced team morale by providing support and assistance during peak delivery periods.

• Provided exceptional service to clients, leading to increased repeat business and positive feedback.

• Enhanced customer satisfaction by providing courteous and efficient service during deliveries. Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.

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• Reduced incidents of late deliveries by implementing effective time-management strategies. Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.

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• Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.

• Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures. Education

High School Diploma

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