Operations Program Manager - PMO & Cross-Functional Leader

Natasha Bakshi

Masters in Computers, BS Commerce 408-***-**** *******.********@*****.*** LinkedIn

Summary

Experienced Program Manager with 10+ years in Operations Program Management, complemented by Business Administrator and Account Manager roles. Proven ability to manage complex, cross-functional, multi-year projects and programs, adept at navigating policy changes, escalations, and ambiguous situations. Skilled in identifying and assessing risks for new product launches, defining detailed program plans, and implementing continuous improvements to PMO processes. Expert in managing business and IT stakeholder expectations, presenting to all organizational levels, and driving cross-functional communication and accountability. Possesses strong analytical, problem-solving, and communication skills, with a Bachelor's in Accounting and Business Administration and a Master's in Computer Applications.

Skills

Project Management, Operations Management, Risk Mitigation, Process Optimization, Cross-Functional Team Collaboration, Stakeholder Management, Policy Implementation, Escalation Management, Data Analysis, Communication (Verbal & Written), Documentation, Customer Relationship Management, Procurement, Supply Chain Management, Logistics, Vendor Management, Negotiation, Inventory Management, Distribution Processes, Microsoft Office Suite, Google Workspace Tools

Certifications and Tools

Microsoft Office Suite, Google workspace tools, Google Docs, JIRA, confluence, Project Management Tools (in house and commercial), Diploma in Project Management, Diploma in Business Operations & Supply Chain Management, Diploma in Human Resource & Administration

Experience

Operations Program Manager Aug 2020 – Present

Best Buy

●Led complex, cross-functional finance & supply chain programs across Best Buy and vendor organizations, ensuring timely delivery and SLA adherence.

●Functioned as end-to-end lead and single point of contact for senior leadership, effectively managing business and IT stakeholder engagements and expectations.

●Presented and reported key metrics (On-time delivery, NPS, claims & reschedules) to all levels of the business, overseeing customer billing of ~$2MM/year.

●Proactively identified and assessed potential risks and issues related to financial transactions and supply chain operations, implementing robust mitigation strategies for escalations and exceptions, and collaborating closely with leadership to uphold trust and safety standards.

●Defined detailed program/project plans, including scope, WBS, deliverables, timelines, dependencies, and risks, ensuring team member accountability and progress tracking.

●Adopted best-practice guidelines and implemented continuous improvements to PMO processes, including optimizing operational workflows and performance evaluation.

●Led a 20+ member operations team, ensuring high-quality service and customer satisfaction through efficient order management and timely deliveries.

●Managed contracts, purchase orders, and invoicing, coordinating cross-functional teams to meet demanding deadlines and achieve KPI targets.

●Analyzed capacity metrics and distributed tasks, formulating procedures for consistency and operational excellence.

●Maintained process documents for tools and arranged field training.

Administrative Manager/Staff May 2018 - Aug 2020

Challenger

●Developed creative strategies to deliver subject content.

●Coordinated and executed school events under tight deadlines, Dayforce Management for Timesheet Management, earnings, and forms.

●Assisting in office for accounts, operations, sourcing and official paperwork.

Administrative Manager May 2017 - May 2018

A+ Academy

●Prepared & executed Project Plan for ground level business development, budget & schedule estimates for summer program in agile startup.

●Negotiated and collaborated with different vendors & attorneys for making contracts, agreements, Purchase Orders.

●Designed advertising & marketing campaigns as per their corporate strategy for preschool, summer camp and afterschool programs.

●Handled paperwork/entire documentation that includes background check, fingerprinting, medical check etc.

●Managed accounts for expenses incurred and profit turnover and documentation for compliance and working with CPA for Tax filing.

●Managed timesheet, invoice and pay stub generation for the staff members using SPLAN System.

●Developed blueprint for office infrastructure, procurement of facility equipment.

●Gave presentations in Schools and Academy as part of advertising strategy & conducted Talent Shows.

Accounts & Operations Manager June 2013 - Aug 2015

Apple

●Collaborated with global clients, medium to large-scale organizations like Apple, Cisco, Tintri, Tesla and a few early age startups and unicorns and built strong relationships.

●Internal and external hiring, Conducting and arranging interviews (in person, video, remote) per client and resource availability, scheduling meetings, capturing minutes of meetings.

●Completed joining formalities, initial documentation like creating Purchase orders and SOW, equipment handling, offer letter signing off, contract management, agreement between the company and consultant, explaining medical benefits, I-9 formalities, W-4, Payroll explanation to the new hires.

●Coordinated with managers for employee appraisal, performance bonus, maintained information in company relevant tools, inventory check, handling equipment, arranging training, and Travel itinerary for employees.

●Tracking all the activities (releases, appointment/joining, marketing Resume, feedback of interview, updating the database, Managing Rate Tracker and calculating commissions, benefits based on employee plans in companies ATS tool.

●Planning happy hours (event planning & event management) for the company, off site meetings, the client and employee relationship management.

Resource Manager-PMO Operations June 2011- Jan 2012

Capgemini

●Handled accounts for SONY, AT&T for regular recruiting and redeployment, employee records management using internal and external tools and maintained Staffing Tracker.

●Managed timesheets, payroll processing, calendar management for consultant and contractual employee at client locations for proper assignment and billing.

●Coordinated and facilitated recurring meetings with resources, customer success managers, hiring managers, client partners - daily sync up and weekly status meetings.

●Point of contact for Invoice processing with clients and uploading Invoices into internal financial systems at Capgemini.

●Used Workday HCM tool for Recruitment, Employee Performance, Training and Compensation.

●Developed reports using Reporting tools like MIS, Ms-Excel, Handled the dashboard for the Intranet portal.

●Managed Business Operations and reporting, budgets & expense reporting (QBR & YBR), executive status updates, modifying dashboards, Yearly employee report for revising salary and bonuses based on client feedback and predicting turnover to Sr. Managers.

Recruiting Specialist, Headstrong, India Jan 2010 - May 2010

Global Data Quality Analyst, Oracle, India Jun 2009 - Dec 2009

Business Process Analyst, Wipro, India Aug 2007 - April 2008

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