HR Leader with Strategic HR Expertise
Resume:
RODNEY WILLIAMS II
**********@*****.***
I’m a Doctoral Scholar with extensive experience in Human Resources Management seeking an opportunity to lead, develop and continue to grow as an HR Professional Experience
Human Resources Business Partner
September 2024 – Current
C.R. England Colton, Ca
HR Strategies: Develop and implement training; and deliver orientation to new drivers. Over training and development, driving school, OTR drivers, maintenance, and locations on the West Coast. Regional, West Coast HRBP, and manage accommodations. Research and interpret human resources laws, regulations and administration that pertain to various HR functions. Review PTO plans to determine proper accrual for employees, which vary by state. Benefits: Respond to emails and calls regarding insurance coverages, benefits enrollment, and providing insurance customer service contact information.
Investigations: Conduct investigations involving harassment, standards of conduct, behavior, violence, and policy violations. Review and open investigations from anonymous report it line. Remote: Process unemployment claims, review write-ups, leave of absence requests, religious accommodations, service animal accommodations, and office orders for workspace equipment, for approval. Process employment verifications. Complete change of address requests and update employee profiles; scan documents, process terminations, meet with various levels of management regarding policy updates, scheduling training, delivering refresher trainings for employees who received disciplinary action.
Human Resources Manager
April 2024 – July 2024
R&I Communications Bloomington, Ca
HR Strategies: Develop and implement the organizational chart. Research and interpret human resources laws, regulations and administration that pertain to various HR functions. Research and implement company policies based on OSHA regulations and requirements. Develop trainings, onboarding process, Safety Injury and Illness Prevention Skills
Summary
Microsoft Excel, Word, PowerPoint,
Outlook, OneNote, Teams
Benefits Administration
Payroll/ADP
I9 Processing
Case Management
Employee Relations
Recruitment
Communication
Emotional Intelligence
PeopleSoft
iCIMS
TalentForce/Fluid
DEI
Training & Development
Event Planning
Data Analysis/Reporting
Policy Development/Implementation
Talent Review/Acquisition
Performance Reviews
Program, Workplace Violence Prevention Program, and update SOPs.
Benefits: Implement, review and update the employee handbook to comply with employment law, federal and state regulations. Implement benefits, communicate to all employees benefit changes and support employees with signing up for their benefits.
Recruitment: Develop job qualifications for job announcements. Determine job classification, title, and salary for job announcements. Screen applications, schedule interviews, make final hire decisions, negotiate salary and compensation, and make job offers.
Talent Review- Developed and implemented the guidelines for talent review for project managers, super intendants, and project engineers. Developed and implemented the guidelines for 90-day probationary evaluations.
New Hire Orientation- Reviewed and improved the new hire orientation process. Conducted training and onboarding for all new hires. Developed the onboarding presentation to include proper workplace conduct, job expectations, data reporting and escalation, company culture, safety expectations, best safety practices, communication expectations, zero tolerance policy for workplace violence, and harassment.
Training and Development: Develop a matrix for tracking all required trainings for employees; including OSHA 10 and 30, Confined Space, Workplace Hazards and Materials, De-escalation, Safety Inspections, Investigator, Leadership, Communication, COVID reporting, Timecard review and approvals, Performance Review, Project Planning and Collaboration
Remote: Working remotely, coordinating with various levels of staff, including senior management (reporting directly to CEO). Head of Human Resources; implementing SOPs for HR functions, collaborating with various stakeholders across multiple States and internationally, including head of departments, such as VP Operations, Safety, and Workers Compensation to improve safety prevention strategies, and finding accommodations for employees who are injured on the job. Developing and leading annual mandatory training remotely. Leading meetings and reviewing strategies, company templates, and company policies before implementing.
Supervising- Managed, trained, and developed all HR staff. Assigned rotating assignments of training and development, terminations, investigations, employee engagement, labor plan, recruiting, and new hire orientation. Lead and scheduled HR meetings regarding company compliance with up-to-date employment laws, reviewing and implementing new company policies, reviewing complex investigations, safety inspections and injury prevention, retention, attrition, assigning special projects and tasks, performance reviews, and required trainings that include communication, leadership, sexual harassment, harassment, workplace violence, injury and illness prevention, workplace conduct, reporting and escalation, etc.
Human Resources Generalist
January 2022 to April 2024
Amazon Fulfillment Center – Moreno Valley, Ca
Recruiting POC- Launched and trained my site HR team on how to use a new HR system (Talent Force and Fluid), which is used to screen resumes, schedule interviews, track interview candidates who were inclined for the position, and fill vacancies for various entry level and management roles.
New Hire Orientation POC- Streamlined a new onboarding process. Conducted training and onboarding for the HR team, Learning Coordinator, and Learning Manager on delivering new hire orientation presentations. The onboarding presentation included job expectations, data reporting for attrition, company culture, safety orientation, proper safety practices, communication expectations, escalation expectations, and harassment.
Benefits Coordinator- Developed a one-page front and back sheet breakdown of Amazon’s benefits for full-time, flex reduced time (30 hours a week), and part time employees after deep diving a becoming a subject matter expert on all of Amazon’s benefits and perks. The benefits sheet has been implemented by multiple sites in the western region of Amazon. Planned and hosted a benefits fair for open enrollment, while collaborating with regional HR, and data reporting. Additionally, tracking employees’ leave of absences and modified duty, processing I-9’s, collaborating with FMLA leave of absence team to ensure each employee on modified duty is receiving workers compensation and excusing their absences for medical appointments.
Talent Review POC- Developed the guidelines for talent review for our first line supervisors, submitted the guideline changes to upper Operations/HR management, and the guidelines were approved and implemented. Amazon is currently using my guidelines for talent review and determining eligibility to promote.
Employee Engagement POC- Managed all employee engagement for the site. Utilized Amazon’s internal system
(Engage@) daily to review the data and track the number of employees that receive one-on-one conversations from their supervisors. Implemented and led monthly birthday round tables to recognize associates who are celebrating their birthdays and monthly employee work anniversary roundtables giving the employees the opportunity to connect with their shifts Operations and HR managers. Monitored the sites VOA (Voice of the Associate) board review system which allows employees to leave virtual comments on how the site can improve or give recognition to peers for outstanding performances. Utilized as the team’s graphic designer, planning, advertising, and hosting on/offsite events.
Labor Plan POC- Managed the forecasted headcount data at the site to provide operational site managers with trends in retention and attendance, a 2-week forecast of expected headcount was used to determine if staffing changes must be implemented to maintain an acceptable headcount of employees on site, then the site leaders would determine how much mandatory overtime and voluntary overtime will be given to employees.
IRB (Investigation Review Board) for Safety Violations POC- Investigated safety violations and would conduct meetings on proper safety practices and injury prevention, corrected poor safety practices after employees violated the safety policy through retrain or disciplinary action (if necessary), determined the level of disciplinary action for individuals who violated the safety policy, and collaborated with Operations’ management and safety management to focus on setting the safety standard for Amazon’s western region for fulfillment centers.
Investigations/Reasonable Suspicions- Conflict management. Conducted investigations that include but are not limited to violence, harassment, sexual harassment, prejudice, misconduct, violations in the drug and alcohol policy, time theft, attendance, theft, and fraud. Additionally, assigning subordinates investigation cases and training subordinate HR staff on investigations.
Exit Interviews/Terminations- Conducted exit interviews and tracked attrition for supervisors leaving the company. Terminated employees due to poor performance, disciplinary action for investigations, and poor attendance.
Appeals- Designated site leader for employee final written warning and termination appeals. Led the region for 5 consecutive months with appeals ensuring that all terminations were valid according to the policy that was applied resulting in no reinstatements for the site. Monitored this data daily and produced reports that included our sites metrics utilizing v-look up, pivot tables, and conditional formatting to cross reference data from other sites in the region to conduct data analysis and reporting.
Building Communication Lead- Selected by our site HR manager to lead the sites building communication. Responsible for reviewing and approving all site communication which can include policy reminders or revisions, internal career opportunities, upcoming events, and building updates. Trained HR assistants on creating Amazon’s site-specific newsletter (Installments) which are customized, printed, and posted around the site after my approval. Collaborated with operations and support teams prior to designing virtual and physical bulletin boards. Developed, posted, and reviewed employee surveys to implement effective changes resulting from employee feedback.
Unemployment Hearings- Represented Amazon HR in scheduled unemployment hearings weekly, deep dived the prior employee’s termination summaries, collaborated with the legal team to compare findings and ensure termination accuracy, while always maintaining attention to detail and confidentiality.
Supervising- Managed, trained, and developed a staff of 6 HR Assistants and Senior HR Assistants. Assigned rotating assignments of appeals, terminations, investigations, employee engagement, labor plan, recruiting, and new hire orientation. Lead and scheduled HR meetings regarding company compliance with up-to-date employment laws, reviewing and implementing new company policies, reviewing complex investigations, safety inspections and injury prevention, retention, attrition, assigning special projects and tasks, performance reviews, and training and developing communication/leadership skills.
Administrative Aide
January 2021 to January 2022
City of San Diego – San Diego, Ca
Analyst, accounting, budgeting, procurement, attention to detail, accounts receivable, accounts payable, data reporting, computer skills, written communication, consistently good decision making while working autonomously, reviewed/approved engineer and electrician trainings, securing training contracts with third parties, scheduling trainings for approximately 150 electricians and 30 engineers, project management, developed a Wellness program for City of San Diego, managing a high volume of work, office management, P-Card transactions, analyzing/balancing accounts in Excel spreadsheet, resolving complexed financial issues. HR Workers Compensation Claims Clerk
March 2017 to January 2021
City of San Diego – San Diego, Ca
Prepared reports and correspondences for the legal review and approval of judges, reviewing and submitting notices of offers of regular work, prepared and processed employee accommodations such as ergonomic assessments and evaluations, reviewing reports, accounting, correspondences for accuracy, track GSO (overnight deliveries) in Excel, send QME & P&S Reports via GSO, track invoices in SAP, and provide administrative support. Additionally, I maintained confidential employee records, effectively and tactfully addressing and resolving billing related questions, drafting and sending memos for reversals or refunds and voiding checks, pay invoices and coordinate with our bill review manager (Genex) to resolve payment discrepancies, review/edit, process, and Award employees with Stipulations & Awards for their Workers' Compensation Claims, process rejected bills, prepare/send Affidavits, managed closing project for closing employee confidential records, received an exceptional performance award for retrieving, monitoring, closing employee records to help Workers’ Compensation meet the closing protocol of over 200% closing ration for the month, received an exceptional performance award for exemplary performance while Workers’ Compensation experienced high employee turnover for a 6-month period, my work remained timely on all priorities including high and medium priority assignments, payments, customer service to injured employees, and other Workers’ Compensation customers, while performing all of the extra duties resulting from employee turnover. OCA Workers Comp Claims Aide
February 2019 to April 2019
City of San Diego San Diego, Ca
Reviewed/approved Medical Only and Future Medical Workers’ Compensation claims, managing a high volume of work, office management, communicating with attorneys and City Department contacts, responding to requests for treatment (RFA’s), reviewing medical records and reports, budgeting, accounting, reviewing invoices for recommended payment, adding reserves in injured workers’ electronic files on Ivos, sending denial notices of Workers’ Compensation Benefits, sending delay notices of Workers’ Compensation Benefits, monitoring the work status of injured employees, approving and denying RFA’s, sending RFA’s for Utilization Review, approving electronic bills on Bill Manager, monitoring Industrial Leave and 4850 leave, drafting and sending correspondences, conducting file reviews of claims, setting diaries to monitor treatment and complete tasks through Ivos, approving prescriptions through Optum Portal, and data entry in Notepad (within Ivos). Additionally, I worked autonomously while, coordinating with physician offices and injured workers for scheduling appointments, approving transfers of care for injured employees, processed to Independent Medical Reviews (IMR’s), processed to Independent Billing Reviews (IBR’s), responding to invoice and payment discrepancies, submitting Subrogation Referral Forms, and applying Administrative Regulations to the approval, delay, and denial of Workers’ Compensation claims. HR Workers Compensation Administrative Aide II
July 2018- Nov. 2018
City of San Diego San Diego, Ca
Primary responsibilities included providing guidance, training and onboarding new employees, assistant to the program manager of workers’ compensation, leading and supervising a staff of 9 employees, interpreting various City policies and legal procedures, supervise, budgeting, accounting, provide customer service, develop interview questions, and organize interview paperwork, order materials and supplies, and monitor inventory of office supplies, schedule trainings and staff meetings, schedule reception coverage on workflow calendar in Microsoft Outlook, schedule daily bill review (on workflow calendar in Microsoft Outlook) to ensure all invoices (200-500 daily) are paid correctly, conduct interviews, verify/submit financial reconciliation reports to Genex, work with various levels of management, effectively interpret California state & federal employment labor laws to employees, developed appointing authority interview questions, position classification, serve as a department liaison to accounting system Genex Bill Review Manager, Attorney Offices, Doctor Offices, and other medical providers for the Risk Management Department, interpreted Administrative Regulations and policies for mandatory training such as threat management, customer service, and sexual harassment, created Excel Reports for extensive payment reconciliation, Develop, analyze, review, and schedule training plans for subordinate staff, customer service, coordinating with Public Liability, Benefits, Safety, managed confidential employee records, and IT on implementing new work policies and procedures in the Risk Management Department
Carrier/Customer Service Agent
Mar. 2015 – Mar. 2017
United States Postal Service San Diego, Ca
Primary responsibilities included logistics, assisting irate customers find their lost packages, resolving complex customer complaints, coordinating, delivery and pick-up for all mail transporting to the Southern California Distribution Center.
Human Resources Manager
Aug. 2013 – Mar. 2015
McAlister Institute El Cajon, Ca
Primary responsibilities included providing guidance to employees, conducting and reviewing disciplinary fact- finding investigations, recruiting, training and developing, HR analysis, developing job description for managers, supervising on-the-job training, developing interview packets, budgeting, accounting, conducting interviews, performing evaluations, leading staff meetings, interpreting Administrative Regulations to staff, interpreting Federal and State laws and legal guidelines to customers and staff, training and onboarding employees, leading group projects, counsels department employees, serve as liaison to the Sheriff department and law offices, conducted reasonable accommodations, performing special projects, performing administrative tasks as assigned, responding to employee complaints, providing customer service, scheduling rotational Duties, maintaining confidential records, providing recommendations to management, analyzing work policies and procedures, assisting the Site Manager, and prepare and process admission and discharge paperwork. Additionally, I created/tracked purchase requisitions and purchase orders in Excel Spreadsheet, managed inventory in Excel Spreadsheet, process company purchases with a P- Card, tracked and processed performance evaluations, conducted safety inspections, and managed confidential records.
Education
University of Phoenix, San Diego, California July 2017 – September 2018 MBA in Human Resource Management
University of Phoenix, San Diego, California January 2015 – May 2017 BS in Human Resource Management
Southwestern Community College, Chula Vista, California January 2009 – August 2012 AA in Communications
Special Projects
Amazon-2022-20224
Behind the Smiles: (New Hire Orientation) Launched and trained the HR team in Behind the Smiles onboarding process. Assisted the training department with filling their seasonal trainer role and preparing for the new hire orientation launch at our site, during high turnover. I provided the numbers for Behind the Smiles in a recap that reflected a successful onboarding process, positive management and employee engagement, and high retention rate.
Benefits Fair: Planned, promoted, and executed a successful benefits fair for the site, that received positive feedback from the Sr Operational leaders (upper management) and employees. Created a survey for employees to give feedback on prior years benefits events and ensured that the benefits fair was informational and fun, based off the feedback received. I developed a one-page (front and back) benefits breakdown of what Full Time, Flex Reduced Time, and Flex Part Time associates qualify for that was presented to the region.
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