Goal-Driven Administrative Assistant with Healthcare & Operations
Resume:
Amanda Miller
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
1823 Armour Rd
Bourbonnais, IL 60914
************@******.***
EXPERIENCE
Davita Dialysis, Kankakee, IL —PCT
April 2024 -Current(LOA)
Setting up and programming Dialysis machines for patient treatment, running patient treatments, monitoring vitals before, during and after treatment, charting, stocking, cleaning, patient satisfaction, customer service. Took lab samples on a weekly or bi-weekly basis to be sent to the lab and processed to check patient function level. Mixed acid solution to make dialysate solution and checked dialysis water to make sure it was in range and free of contaminants to be used for patient treatment. Cleaning, hand washing, maintaining the treatment floor after blood spills.
Cedarwood Cooperative, Park Forest, IL-Maintenance Liason
August 2023-April 2024
Answering incoming calls from Residents to address maintenance issues. Entering work orders into CRM to be assigned, closing work orders and posting charges to Resident accounts. Creating spreadsheets by organizing data into Excel with our cost for parts and labor and the billing cost to residents. Using filters and formulas within Excel to organize data and build cost analysis reports to provide to our Board of Directors for checks to be cut for ordering parts and paying vendors and Maintenance Techs for jobs completed. Building pivot tables, pie charts, and graphs monthly to provide to the Board of Directors to use at monthly meetings to determine budgeting and financials as well as the yearly meeting, which included all residents to provide numbers and decide what the yearly reimbursement check amounts would be that were cut for Co-op Residents per their contracts. Inputting all data related to phone conversations and maintenance tickets into spreadsheets which were saved to the internal filing database for the Co-op, accessible by office staff and Board Members.
Grifols Biomat, USA, Bloomington, IL — Lead Phlebotomist/Machine Tech
June 2021 - August 2023
Cleaned and calibrated laboratory equipment such as hemostats, refractometers, heat sealers and plasmapheresis machines. Maintained and tested sterility of medical equipment thru daily, weekly, and monthly QCs. Followed key principles of asepsis to protect medical equipment and donors from contamination during blood work. Obtained serum samples from each donor bottle when working in the lab for analysis. Analyzed results of vitals and blood tests (ie: hematocrit and protein levels) for conformity to specifications set by company guidelines for donor suitability. Collected blood samples from donors for lab testing prior to beginning plasma donation for first time donors and every 4 months for established donors. Followed laboratory guidelines for handling biological specimens. Assisted donors through all aspects of plasma donation in a professional and courteous manner, providing verbal comfort, support items, and explanation of the plasmapheresis process. Received Aurora Xi Machine Tech certification through Fresenius-Kabi in order to be able to fix, calibrate,maintain, and provide full service to our plasmapheresis machines.
Little Caesers Ottawa/Channahon, IL — General Manager
April 2020 - June 2021
Trained employees on duties, policies and procedures. Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Supervised employees through planning, assignments and direction. Tracked monthly sales to generate reports for business development planning. Administered employee discipline through verbal and written warnings. Managed inventory levels and conducted corrective action planning to minimize long-term costs. Led employee evaluations with constructive feedback to boost performance. Built and maintained loyal, long-term customer relationships through effective account management. Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements, as well as COVID-19 protocols. Developed service and sales strategies to improve retention and revenue. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Bloomington-Normal Auto Mall, Normal, IL-Sales Associate
January 2019 - March 2020
Helped customers find specific products, answered questions and offered product advice. Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Developed trusting relationships with customers by making personal connections. Adhered to company initiatives and achieved established goals.
Justice Tween Brands, Peru, IL-General Manager
May 2015 - January 2019
Helped customers find specific products, answered questions and offered product advice. Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Developed trusting relationships with customers by making personal connections. Adhered to company initiatives and achieved established goals.
EDUCATION
Ottawa Township High School, Ottawa, IL — Diploma
August 2000 - May 2004
Honor Roll Student, Advanced classes, Swim Team member.
Devry University, Online-Associates in Health Information Technology
In Progress, Est Graduation May 2026.
SKILLS
Customer Service, Management, Inventory Control, Sales, HIPPA Compliance, Troubleshooting, Database Management, Phlebotomy, Data Entry, Machine/Equipment Calibration
AWARDS
Employee of the Month: Aug 2021, March 2022, October 2022, February 2023, June 2023-Grifols
Upselling/Most Credit Applications Award: February 2018, April 2018, November 2018 -Justice Tween Brand Stores
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