Medical Coder with 12 Years Healthcare Experience

Samantha Mcclenton

*****************@*****.***(**4) 4901673 Dallas, TX

SUMMARY

Detail-oriented professional with 12 years of experience seeking Medical Coder role. Proven expertise in managing medical records and navigating complex computer applications with precision. Strong attention to detail and IT skills, complemented by a Medical Assistant diploma, ensure accurate and efficient coding processes. WORK EXPERIENCE

Continuum Global Solutions Dallas-Fort Worth, TX

Customer Service/WellCare Representative (Remote) 2021 - 2023

• Assisted patients with prescription inquiries, ensuring clarity and resolution.

• Managed and organized filing of transcripts and medical records, maintaining data integrity.

• Addressed customer questions and concerns regarding insurance coverage and benefit plans with efficiency and accuracy.

Sam's Club Grand Prairie, TX

Cashier 2018 - 2021

• Processed transactions involving cash, debit, and credit payments while issuing receipts, credits, and change.

• Ensured a welcoming environment by greeting customers and managing purchases efficiently.

• Assisted in the execution of store remodels, contributing to enhanced store layouts. Krogers #509 Arlington, TX

Supervisor 2017 - 2018

• Managed multiple tasks simultaneously, including handling incoming telephone calls and processing customer information.

• Assisted customers throughout the purchasing process, ensuring accurate and efficient payment transactions.

• Facilitated services such as car tags, Western Union transactions, bill payments, and money orders. Starbucks Dallas, TX

Barista 2016 - 2017

• Ensured store cleanliness and organized merchandise displays to enhance customer experience and promote new products.

• Managed rotating shifts and stock inventory, contributing to seamless daily operations and efficient service delivery.

• Cultivated positive customer relationships by providing information on promotions and consistently delivering quality service.

Jacy Homehealth Dallas, TX

Caregiver/Home Health Aide 2015 - 2017

• Provided comprehensive personal care and assistance with daily activities, including grooming, dressing, and mobility support for patients.

• Maintained a clean and safe environment by managing laundry tasks and ensuring patients' living spaces were tidy and organized.

• Monitored vital signs, including pulse, temperature, and respiration, to support patient health and wellbeing. Human Resource Group Dallas, TX

Customer Service Representative 2012 - 2015

• Engaged with new and existing customers to assess their needs and provide tailored solutions through appropriate products and services.

• Collaborated with team members to share insights and develop effective selling strategies and marketing information.

• Managed all inbound and outbound customer communications within designated time frames to ensure efficient service delivery.

EDUCATION

ATI Career Training Center

Diploma, Medical Assistant

Dallas, TX

2013

North Dallas High School

Diploma

CERTIFICATIONS

Home Health Aide

SKILLS

Strong Work Ethics (10+ Years) • Attention to Detail (10+ Years) • IT Skills (5 Years) • Customer Support (10+ Years) • Barista Experience • Cold Calling (7 Years) • Customer Service • Caregiving • Food Service • Phone Etiquette

• Communication Skills

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