General Manager - Operations & Client Relations Leader
Resume:
WALTER BROWN III
General Manager
+1-510-***-**** **************@*****.*** LinkedIn/Portfolio Vacaville EXPERIENCE
General Manager( interim)
Sodexo
Report to the VP and Regional Director of the West region Develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system Expert in building and maintaining strong customer/client relationships Possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment
Can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management Have experience effectively managing projects within agreed upon timelines Proficient with computers and other technology
Experience with vendor and contract management, as well as union and contract negotiations
Strong financial acumen and budget management experience Exceptional client service mentality and executive presence Responsible for driving client and patient satisfaction scores Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
Partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership
Effectively manage the Unit Operating System
Support a diverse and inclusive workforce
Site Manager
Sbm (interim)
05/2022 - 10/2023 Foster City
Directs company programs and implements company policy to ensure total compliance with contract duties between company and customer, by performing the following duties personally or through subordinate managers and/or supervisors
Coordinates and directs operations necessary to carry out contractual responsibilities of the company, including and all necessary planning, supervision, budgeting, vendor and supplier contact, customer relations and other high level managerial responsibilities
Acts as the liaison between company, customers, clients' employees and subcontractors
Analyzes & Facilitates budget request to identify areas in which reduction can be made
Assist with plans, budgets, and schedule modifications including cost estimates bid and contracts
Assist with Human Resources concerns and issues
Coordinates program specification, requirements for proposals and contracts, and associated documents
Directs supervisory management engaged in support of facilities programs Implements organizational policies and goals
Maintain and report on financial part of business, such as, labor hours, overhead, supplies expenses, billing, forecasting and any changes to these areas Maintains Contract and contractor status database
Director Of Environmental Services (interim)
Pride Industries
10/2020 - 01/2022 Vacaville, CA
Report to the General Manager and VP of Pride Industries Responsible for all aspects of compliance and deliverables in environmental janitorial and restoration service
Develop and manage respective budgets
Provide staff and perform management
Make decisions regarding implementing and maintaining the strategic goals of the CMFPIP environmental services operation
Requires comprehensive knowledge of effective management techniques and safety/security requirements
Possess broad base experience with environmental service operations in a healthcare environment
SUMMARY
My personal objective is to obtain a director level position in Environmental Services. I have 16 years of Environmental Services experience and 8 of those years as a Director in Environmental Services. I have always enjoyed an excellent work relationship with both my co- workers and customers. My ability to assume
responsibility and exhibit respect for everyone, has been beneficial in my work experience. I have excellent multi- tasking skills and can work independently or in a team setting. I believe that I am an asset to any work
environment. I have worked in a unionized environment for 16 years and have always maintained a good working relationship with the unions. I believe in building a work culture that is supportive of each other, collaborative and fair. Building people that service our communities is my personal goal.
LANGUAGES
English
Native
Spanish
Intermediate
Russian
Intermediate
SKILLS
Budget Management Budgeting
Training Leadership Presentation skills
Vendor management
Departmental collaborations
Program management Union negotiations
KEY ACHIEVEMENTS
Reducing infections in a hospital
environment
By implementing the ATP Clean Trace program,
Infection control and I were able to address areas in a patient room that have not been thoroughly
cleaned. The implementation of the program
raise the awareness of staff on how and what
they can do to keep and maintain high scores
within the program.
Rebalance of positions for greater
efficiency
I have been a part of a rebid/rebalance that led
to consolidating positions and reducing staff.
This led to a 7% increase to the profit margin.
Passing state inspection
I have experience with changing the culture in my
department in regard to meeting state
regulations. This was accomplished by living and
working in compliance.
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EXPERIENCE
Owner
Generation Clean (A floor care service)
06/2008 Bay Area, Sacramento and Laguna Beach
Founder of Generation Clean (A floor care service) Worked as Operations Manager and Director in Environmental Services
(Housekeeping) in a hospital setting since June 2008 Learned what it takes to keep a hospital clean and up to the state standards and beyond
Found it rewarding to provide customers with a clean and safe place for patients to heal and doctors to practice
Staff and I will provide this kind of care for you and your loved ones Be a part of 'the clean generation'. Gen Clean
Director Of Environmental Services & Transport
Aramark Healthcare
03/2015 - 12/2017 San Francisco, CA
Report to the General Manager and VP of Support Services Plan, administer, and direct all unit activities related to environmental services and transport
Manage Aramark Healthcare and client financial accountability, ensuring compliance with established standards
Establish and maintain effective working relationships with other departments to provide a unified approach to patient/resident care Impact the overall facility safety and operations of transport, food service, and facilities
Lead and manage the transport and lift team
Provide up to date training and regulation of CNA training related to transport Train the EVS staff in a classroom setting about cart setup, chemical dwell time, and ADIET
Operations Manager
Park Ridge IL
11/2012 - 02/2015 Park Ridge IL
Operations Manager
Aramark Healthcare
01/2011 - 11/2012 San Francisco CA
EDUCATION
History Education
Norfolk State University
01/1992 - 01/1993 Norfolk, VA
General Education
Cabot College
09/1991 - 08/1992 Hayward, CA
High School Diploma
Pinole Valley High School
01/1990 - 12/1990 Pinole, CA
: General Education Pinole Valley High School - Pinole, CA KEY ACHIEVEMENTS
Keeping the department in the green
I have been able to accomplish this task by
bringing all the stakeholders in finance together
to seek a greater understanding of current
expenses and future expenses. By working
closely with the accounting departments, I have
been able to stay in the green throughout each
fiscal quarter.
COURSES
Course Title
MY DAY
Walk the site
Check in on daily operations
Meet with staff/managers
Report to VP of Operations
Daily meetings with departments
Go over finances
STRENGTHS
Changing Culture
By being the example of what professionalism is,
I have been able to hold my staff accountable
and maintain a fair and just working environment.
By following through and following up, my teams
have thrived to reach KPI goals.
INDUSTRY EXPERTISE
Floor care and restoration
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