Customer Service Specialist with Strong Problem Solving

Kaiya Morris

Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Work History

Healthcare Customer Service Representative

Blue Cross Blue Shield, Remote April 2024 - Current Healthcare Specialist

CareCentrix, Remote August 2021 - April 2024

Virtual Customer Service Associate

Staffing Solutions, Remote, Sc May 2019 - August 2021 Darlington, SC 29532

843-***-**** ************@*****.***

Scheduling Account updating

Complaint resolution Technical troubleshooting

Escalation management Customer service

Active listening Workflow management

Typing speed of 50 wpm

Met customer call guidelines for service levels, handle time and productivity. Managed timely and effective replacement of damaged or missing products. Cross-trained and backed up other customer service managers. Responded proactively and positively to rapid change. Trained staff on operating procedures and company services. Administered and prescribed appropriate courses of treatment. Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Stayed calm under pressure to and successfully dealt with difficult situations. Promptly responded to inquiries and requests from prospective customers. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Increased efficiency and performance by monitoring team member productivity and providing Education

Hartsville High School at Hartsville, SC

High School Diploma May 2019

feedback.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Documented and detailed calls and complaints using call center's CRM database.

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