Sales Architect and Solutions Expert in IT & UCaaS
Resume:
Daniel J. Ashcraft
Troy, MI 48098
***********@*******.***
http://linkedin.com/in/danashcraft
Career Summary
Professional Experience
I recently retired from a successful career in integrated enterprise data and communications network systems and services design, sales, and implementation. Since retirement I have been working in a part-time position with an insurance agency. My role was generating new customer prospects by calling people that live in the vicinity of the agency.
Michael Bashore State Farm, Rochester Hills, MI Marketing / Sales 4/2024 to 9/2025
State Farm Insurance is the largest property, casualty, and auto insurance provider in the United States. Mike Bashore State Farm is one of the leading State Farm agencies in Michigan.
Responsibilities
Outbound calling to generate local State Farm Insurance policy sales opportunities for the agents
Leading contributor to new customer prospect generation
Accomplissements
Developed a consistent effective process to generate new sales opportunities
Positive customer satisfaction results
Reliable positive sales prospect generation results
Nextiva, Scottsdale, AZ Account Executive / Solution Architect 10/2021 to 12/2022
Nextiva is the leading cloud business communications services provider in the United States.
Responsibilities
Sales of Unified Communications as a Service, (UCaaS) and Customer Interaction Analytics as a Service, (CIAaaS).
National sales to business customers
Ongoing training on Nextiva products and customer interactions
Service after the sale and issue resolution
Accomplissements
Systematic prospecting method leading to high sales rate
Consistently positive customer satisfaction results
Complex processes learned and applied
CTC Technologies, Ann Arbor, MI Account Executive / Solution Architect 9/2018 to 10/2021
CTC Technologies provides enterprise project-based IT professional services and integrated premise and cloud-based UCaaS, collaboration, cyber security, and data storage solutions.
Project based solution design, sales, project management, implementation, and ongoing support.
Lead CTC Technologies account team in collaboration with customer teams to design and deliver integrated solutions
Manage projects from commitment to completion and provide ongoing support
Accomplishments
Closed first large complex project sale in under 30 days
Developed and applied an effective prospecting methodology resulting in rapid and deep funnel development
Applied innovative processes to maximize customer Return on Investment, “ROI” leading to high close ratio
BSB Communications, Sterling Heights MI Account Executive / Solution Architect 12/2017 to 9/2018
BSB Communications is a nationally top 10 ranked Mitel integrator and UCaaS CCaaS provider in Michigan and Northwest Ohio.
Responsibilities
Design, Sell, Support Mitel UCaaS and CCaaS
Complex multi-media integrated network services, applications, and systems design, sales, and integration
Managed project roll-out, implementation, and ongoing support
Accomplishments
Upgraded an entire city municipal unified communications system from premise based to UCaaS with IVR
Designed and sold a large medical institution a private wireless network infrastructure serving entire staff
Achieved 150% to 200% of sales over 3 consecutive months
Windstream, Bingham Farms MI UCaaS / CCaaS Specialist / Solution Architect 11/2016 to 12/2017
Windstream is a FORTUNE 500 company, and leading provider of voice / data communications, and managed services, to businesses.
Responsibilities
Avaya, Mitel, and Broadview UCaaS, CCaaS, and IVR integrated solution design, sales, implementation, and support
UCaaS CCaaS expert, and team lead in customer requirements discovery, proposal development, and customer presentations
UCaaS CCaaS sales team lead to Windstream network services direct and channel sales teams across a four-state region
Accomplishments
Won 1,000 seat license UCaaS term service contract
Top 3 funnel on UCaaS West Sales team across 22 states
Won a 100-seat license UCaaS term service contract by providing an attractive “ROI” to move to the cloud
TelTrader, Commerce, MI Principal / Lead Project Manager 2/2009 to 11/2016
A national carrier services, and IP network installation and integration project management and implementation services provider. Projects scope included carrier services, unified communications, and network security installation, integration, test and turn up. Systems and applications integration and programming included UCaaS CCaaS, video conferencing, IT systems, security, and network infrastructure design build.
Responsibilities
Hire and manage remote and field engineers / technicians nationally
Design data and communications networks for business and institutional customers
Specify, quote, and implement project-based scope of work
Accomplishments
Over 90% - win rate on quoted projects
Maintained consistently high customer satisfaction ratings by pairing technician’s qualifications to project scope
Consistently adhering to a specific repeatable project management process minimized issues arising
AT&T, Southfield MI Senior Account Manager / Solution Architect 1/2002 to 2/2009
AT&T Inc. is an American multinational corporation and is the world's largest telecommunications company.
Responsibilities
Account Manager to an assigned module of AT&T midmarket to Enterprise business accounts
Customer support and sales team lead responsible for solution design engineering, sales, and implementation
Complex billing and services analysis, support, and issue management and resolution
Accomplishments
Network services sales leader,18th of 150 Account Managers in five-state region
Sold the first Cisco Call Manager system through AT&T in my region
Designed and sold a large-distributed metro MPLS network to provide local news traffic video live shots
Avaya, Farmington Hills, MI Sr. Account Executive / Solution Architect 6/1999 to 12/2001
A Fortune 35 company and global leader in the development, manufacturer, and sale of enterprise and carrier class communications and network equipment and applications. Avaya’s entire direct sales force was transitioned to Expanets in 2000.
Responsibilities
Design and sell Avaya telecommunications, IVR, and contact centers to businesses in an assigned geographic territory
Aggressive territory prospecting, discovery, and engagement through cold calling, email marketing, events, and networking
Carrier network services specification and sales with Avaya systems in order to provide a turn-key solution
Accomplishments
Turned a walk-up cold call into a $500,000.00 equipment, and $10,000.00 term monthly recurring services sale
Following a consultative sales process achieved a team leading close ratio
Started from scratch and quickly built a large and productive funnel
Certifications
Microsoft Azure Fundamentals - Cloud Computing
Microsoft Project Management
Silver Peak, Technical Sales Professional – SD-WAN
TIA Certified Convergent Network Technologies
Fortinet, NSE3 Network Security Expert 3 - Cybersecurity
Target Account Selling / The New Strategic Selling
Education Business Administration Major Northern Michigan University, Marquette MI
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