Multifaceted Accounting and Remote Customer Support Specialist
Resume:
OBJECTIVE
To be a part of a team that
demonstrates social
responsibility in the
community, and build a
career with an established,
community focused company
SKILLS
Accounting:
Accounts
Payable,
Accounts
Receivable,
Payroll, Payroll
Taxes, and
General Ledger
Ten Key Speed
200 kspm
HEATHER SMITH
EXPERIENCE
ACCOUNTANT - UNBRIDLED TECHNOLOGIES
April 2024 - December 2025
● Perform daily accounting functions including journal entries and monthly close
● Match vendor bills with purchase orders and process in QuickBooks, perform monthly reconciliation of credit card accounts, parts and machine inventory and commission accounts
● Assist with other duties and projects as assigned by the company President and Controller
ACCOUNTANT - KEY TRAINING CENTER
June 2022 - April 2024
● Assist Accounting Manager with daily accounting functions including journal entries, monthly close and annual audit
● Prepare and process monthly client billing for residential services, day program and transportation
● Assist with other duties and projects as assigned by the Accounting Manager and Fiscal Director
●
BENEFITS COORDINATOR - REMOTE - HUMANA MILITARY
Oct 2021-June 2022
● Assist clients with questions regarding health benefits via phone
● Assist clients with finding in network providers
● Assist with preparing and updating preauthorizations for clients and medical providers
TECHNICAL CHAT ADVISOR/MENTOR - REMOTE • KELLY CONNECT/APPLE AUG 2019-OCT 2021
● Provide technical support to clients via chat sessions
● Schedule repair services as needed
Software:
Ignition, Log Me
In, Unified
Service Desk,
Precinct
Scheduler,
NOVA, FMS
Microsoft Office:
Word, Excel,
Access, Power
Point, Outlook,
QuickBooks
Pro,
QuickBooks
Online,
Peachtree,
Turbo Tax, Pro
Series, AS400
Mas500, SAP,
PriceBook,
Team Connect,
Chat GPTS
CUSTOMER SERVICE AGENT/MENTOR • SITEL
AUG 2018-MAY 2019
● Provide technical support to clients via phone and remote sessions
● Assist with training new hire classes to ensure that new agents are ready to assist clients
● Assist with various administrative tasks as needed to help the team succeed
PRICING COORDINATOR • AMNEAL PHARMACEUTICALS
• JAN 2016-JULY 2018
● Facilitated the creation of proposal letters and offers to customers. Collaborated with Legal to ensure adherence to policies and guidance
● Updated department pricing files and databases
● Assisted with various bid and new product launches
● Research and resolve pricing discrepancies between systems and departments
● Supported Pricing Manager with ad hoc requests
● Managed customer specific requests for product information such as price reduction requests and new contract requests MEDICAID PROCESSOR • SUN PHARMACEUTICALS
• SEPT 2014-DEC 2015
● Create invoices and check requests for Medicaid invoices received from the state
● Help returns department with research projects and mailings as needed
● Mail Medicaid rebate checks to states with proper documentation
● Update check information in IContracts for each invoice
● Processed up to 500 invoices a quarter
CUSTOMER SERVICE/BILLING SPECIALIST • FIREMASTER
• JUNE 2012-JULY 2014
● Invoiced incoming work orders
● Processed credits to customer accounts
● Assisted customers with questions regarding their invoices and account balances
● Sent work requests to technicians in the field
● Processed up to 100 invoices a week
CUSTOMER SERVICE REPRESENTATIVE • LYNX SERVICES
• SEPT 2010-JUNE 2012
● Assisted clients with filing their home, automobile, and worker’s compensation claims via phone, fax and email
CUSTOMER SERVICE • JACOBSEN WAREHOUSING
• JAN 2010-JULY 2010
● Entered incoming shipments, check in trucks for outgoing shipments and logging incoming shipments
● Posted inventory in multiple computer systems
● Updated inventory location in the warehouse
● Prepared labels for downgraded material.
● Assisted with shipping window duties such as printing container bills ACCOUNT COORDINATOR • PROTOTYPE CONSULTANTS
• NOV 2005-APRIL 2007
● Prepared financial statements
● Processed monthly and quarterly payroll and sales tax for clients
● Oversaw client payroll preparation
CUSTOMER SERVICE REPRESENTATIVE • MCLEOD USA
• SEPT 2001-AUG 2002
● Assisted residential and business customers with their local phone service and repairs to their phone lines
CUSTOMER SERVICE REPRESENTATIVE • MCI WORLDCOM
• DEC 1999-AUG 2001
● Assisted residential and business clients with their phone service accounts and repairs to phone lines
EDUCATION
BACHELOR OF SCIENCE BUSINESS MANAGEMENT/ACCOUNTING • MARCH 2006 • HAMILTON COLLEGE
GPA 3.0
ASSOCIATE OF APPLIED SCIENCE ACCOUNTING • DEC 2004
• HAMILTON COLLEGE
GPA 3.5
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