Scheduling Leader with Client-Focused Operations

SHANNON DAY

Brockton, MA

781-***-**** ***************@*****.***

LinkedIn Profile: www.linkedin.com/in/shannon-day-96261152

SIGNATURE STRENGTHS

A skilled scheduling manager with strong relationship-building abilities. Exceptional multitasking and organizational skills enable me to thrive in fast-paced environments. My upbeat, compassionateness, and positive energy make me a great fit for new beginnings. I am dedicated to delivering exceptional services.

PROFESSIONAL EXPERIENCES

Scheduling Manager 2024 – present

Cornerstone Caregiving

Oversee a team of 50+ caregivers, ensuring timely and accurate service scheduling for 75+ clients. Manage and update schedules for non-medical care personnel and clients."

Effectively communicate scheduling updates and changes to relevant parties, both internally and externally. Provide guidance and foster collaboration.

Meet and collaborate with clients and their families to address scheduling needs and preferences. Provide immediate care when needed

Prioritize caregiver scheduling and qualifications while managing overtime. Provide efficient operations and caregiver satisfaction.

Effectively utilize AxisCare software to optimize schedules and minimize scheduling conflicts.

Manage scheduling-related budgets and ensuring cost-effectiveness. Maintain weekly payroll and budget

Administrative Assistant 2023-2024

Public Guardian Services/The Center for Guardianship Excellence

Responsible for two non-profit organizations split evenly to devote best professional efforts. Time management the success of both companies.

Answering phones and directing to appropriate care manager

Update multiple outlook calendars.

Internet research projects for various projects

Maintain extensive spreadsheets for legal correspondence.

Saved money by exploring different ways to mail important court documents.

Organized handy man services to add and fix different assignments.

Amazon shopping for clients

Order supplies for the office by being cost conscious

Scheduling Coordinator 2016 – 2023

Best of Care

As Scheduling Coordinator, I supported both private pay and agency-based client communities to match them with caregivers best suited for their home health care needs. During my time here I advanced to top scheduler status while maintaining daily administrative duties.

●Scheduled and supported approximately 500 field employees and company client base.

●Immediate response to clients or client referral sources regarding changes in scheduling, staffing, other needs

●Provided support to private and agency-based clients.

●Established and maintained positive relationships with clients, contacts, and aides

●Set up, organized and implemented the same services at a newly acquired assisted living facility.

●Managed the daily scheduling and meetings with the on-site nurse and approximately 30 caregivers.

●Provided additional on – call Coordinator support for nights and weekends for 2 years while managing my daily scheduling role.

●Resolved scheduling conflicts by coordinating and aligning with other team schedulers to minimize errors and drive client satisfaction.

●Provided knowledge and expertise to match clients with HHAs and services to best meet their specific needs.

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Fulfillment Supervisor 1997-2012

Natixis Global Asset Management

Over 14 years of experience in the Marketing/Fulfillment industry for financial services firms. Managed the daily fulfillment operations for multiple vendors. Served as the cross functional liaison between internal Marketing and Sales teams and clients and vendors. Produced precise detail-oriented reports of costs, volumes and forecast usage for RFP’s. Oversaw fulfillment activities for collateral literature used by multiple sales channels, call centers and websites.

●Managed 1,000+ inventory for both hard copy and digital materials.

●Ensured consistent availability and timely delivery of literature that complied with stated legal requirements.

●Managed the execution of direct mailings in collaboration with Marketing teams by providing expertise in postal regulations and expected vendor capabilities.

●Built strong partner relationships to enhance collaboration capabilities and identify process improvement opportunities.

●Performed vendor assessments for quality and service.

●Managed 3 full-time employees to ensure efficient use of time and high-quality performance.

●Developed and maintained management level reporting for all related functions while maintaining fulfillment budgets including monthly expense accruals and billing, postal accounts and expense forecasting.

●Managed post-sale prospectus fulfillment with multiple outside vendors on behalf of three fund families.

EDUCATION

Associate’s degree Fisher College, Boston, MA

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