Dynamic Customer Service and Operations Professional
Resume:
Tammy Little
PROFILE
Have gained extensive experience in all aspects of business management and customer service in various types of environments and differing types of products marketed. Therefore, I have worked with many different computer systems required in the everyday processing of business operations. I continually stay up-to-date on knowledge and skills required to execute job duties in an efficient and accurate manner. I am eager to broaden my profession through further education within and pass knowledge onto associates which will ensure and further the efficiency and fluency of the business to achieve goals. I bring energy and am driven in communication and interaction one on one and in group settings and have a natural ability of interacting and building strong relationships with just about anyone.
2879 Shire Dr.
Pottstown,, PA 19464
********@*****.***
EXPERIENCE
Brooks Brothers, Asst. Sales Manager
March 11, 2024-Present
Lomax Carpet And Tile-Pottstown, PA
Administrative Assistant/Customer Support
January 26, 2022-February 23, 2024
Multi-tasking is a must in,this position. Responsibilities Include handling routing phone calls, monitoring emails for daily correspondence (confirmations, communication with installers, with other stores, with vendors & for processing mill claims & service orders).
First point of contact with customers for pick-up of product and for setting customer up with personal sales person if necessary. If project entails our company installing using one of our installers, we start off by scheduling 1st the measure, creating tickets, processing purchase orders and then scheduling th e actual install.
All of the paperwork including load tickets and all signed customer documentation must be scanned to each customers account. The office support team is also responsible for processing all orders and receiving product in and separating and tracking depending on if product is cash and carry or an installation. We must process all opening and closing paperwork and track the payment types and prepare deposits and balance the daily financial activities and send information to our corporate accounting department. All daily payments returns and officers refund checks can only be processed by office personnel who have the proper codes to do so.
Pondworks, Administrative Assistant
March 11,2019-December, 2021
I support the head of the scheduling department in all types of scheduling for our 500 to 600 active customer base. These include openings and closings and service calls for water features(a lot of which we have built). I handle all incoming and most outgoing phone calls and am in charge of ordering equipment and materials for our jobs and products and receiving them and documenting them for the appropriate jobs and customers. I must do troubleshooting and route customers to the appropriate techs and facilitate in keeping an open communication with all active customers having a need for service. Am also responsible for helping to create quotes/proposals along with pricing involving customer requests and projects. Have an extensive filing system where we store all the work we have done for customers by job name and number. This helps with keeping track of all the equipment used for our customers particular water features. This business started in 1994.
Talbots, Philadelphia Premium Outlets-Limerick, PA -Assistant Sales Manager
March 2014-January 2018
I partnered with the Store Manager to lead the team in creating a hospitable environment for customers and associates alike. Responsible for creating exceptional customer experiences and driving the business forward. Reinforce consistent selling and operational standards through coaching, training and accountability. Focused and passionate on strategically selling in organized and thoughtful ways to maximize all traffic that enters the store. Educate, mentor and inspire all associates based on their strengths, opportunities and needs and provide coaching and feedback when necessary while creating a collaborative team environment to maintain standards, policies and procedures. Perform LP and Safety Assessments within store to make sure everything in store is up to codes and standards and keep track of LP issues and follow procedures to prevent loss to keep shrinkage low. Keep track of payroll punches, update and verify daily. Finalize payroll every Sunday.
Loft Outlet, Philadelphia Premium Outlets-Limerick, PA-FT Keyholder
October 2013-March 2014
Responsible for setting daily sales goals based on previous year, managing employees, opening and closing store, coaching employees on skills and changes that came about at store and corporate level, shipping and receiving. Performed Store Set Changes every month as required. In addition, responsible for closing & opening store which included counting down registers and preparing deposits. Very high paced high volume store; strong customer service skills required in dealing with many customers in a dynamic environment. Troubleshooting of Computer problems and various duties within our computer system.
OUR PLACE RESTAURANT(Family Business)-Gilbertsville, PA- PT Manager, Server/Bartender
May 1995-November 2013
Developed a vast knowledge of foods, beverages, supervisory duties, server techniques and guest interaction/satisfaction. Ensured maintenance of proper cleanliness in front of house and kitchen areas.Responsible for seating & serving customers along with taking phone orders during shifts i worked. Responsible for maintaining cleaning log and ensuring other duties such as maintaining proper stock of food and other necessary items were rotated amongst employees. Necessary for efficient flow of business beings was a very busy high-paced environment. important beings that was no forewarning as to when Board Of Health visit may be. In addition, counted cash at end of shift(whether day or evening) and ensure sales matched computer entries.
Signet Inc., Boyertown, PA — Store Manager
May 2009 - April 2012
Maintained Customer Log for follow up, created promotional sales & mailings for unique product marketed(had 2 totally different types of products in one location). Managed cash for store and made deposits, one type of product called Z Coil Footwear required employees to be trained to fit customers properly and to do repairs to footwear. Was responsible for changing windows displays and marketing when needed. Other product type carried was Dancewear(Clothing and Dance Shoes & accessories).
RADIO SHACK-Pottstown, PA-PT Manager, Sales Associate
October 2003-January 2010
Same responsibilities as retail experience listed above.
PRO-MIC/Walsh Industrial, Administrative Assistant/Secretary
Responsible for answering and directing all incoming phone calls. Built and maintained filing system for both types of industrial products we marketed and responsible for warehouse receiving. Created all high volume mailings in computer for the two different industries for clients through in house. Had our own postage machine, fax machine and copiers. Handled all special projects assigned to me(ex.)getting all information ready for tradeshows and gathering information needed for certain clients as requested).
EDUCATION
Penn State, Reading PA-Bus. Administration Degree
August 1987-May 1996
Went FT 2 Yrs and PT towards end. Studied Accounting, Economics, Statistics, Calculus and other required classes.
Pottsgrove High School, Pottstown, PA-
Sept. 1983-June 1987
College Preparatory Classes
Microsoft, Word, Excel Certifications
(Through MCCC )
Administered at the Careerlink Center through UC
Certifications received in May 2018
SKILLS
25 years Of Managerial Experience. Customer Support/Service-39 years
6 Yrs Office Admin. Secretary
Fitness Instructor-10 Yrs
24 Yrs Restaurant Experience
AWARDS
Dean's List(2 Years)
LANGUAGES
Spanish(2 yrs)-not fluent
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