Customer Service & Safety Professional with Flight Experience

PANAPITI KANKANAMALAGE JAYATHRI CHAMALE

PERERA

***********@*****.*** +1-682-***-****

**** ********* ****, *** *****, Lewisville, Texas 75056 04.14.1989 Permenent resident / willing to relocate linkedin.com/in/jayathri-perera-3178b029a Profile

Motivated and dependable team player with extensive experience delivering exceptional customer service in fast- paced, high-pressure environments. Demonstrates professionalism, calm decision-making, and strong problem- solving skills when handling customer concerns or emergency situations. Known for excellent communication, organization, and multitasking abilities, combined with a warm and friendly personality. Dedicated to providing the highest level of service, ensuring safety, and creating a positive and supportive experience for all customers and guests.

Professional Experience

ASSISTANT MONTISSORI TEACHER, Pinnacle Montessori Castle Hills, Lewisville, TX

•Supported the development of language, math, science, geography, music, art, physical education skills through hands-on experiences.

•Utilized positive reinforcement techniques to encourage student engagement and behavior management.

•Assisted in the implementation of daily classroom routines and procedures.

•safety and security of kids

•been attentive

•problem-solving skills

•been creative

SENIOR FLIGHT ATTENDANT, Sri Lankan Airlines, Colombo, Sri Lanka

•Company Overview: www.srilankan.com

•Greet, direct, and assist passengers to ensure the safety and comfort of our passengers.

•Make announcements.

•Ensure passenger compliance with all safety requirements.

•Demonstrate leadership, confidence, and professionalism while handling various kinds of situations including passenger inquiries, operational changes, and emergencies.

•Provide clear and calm instructions during an emergency; be prepared to evacuate passengers from an aircraft when in an emergency.

•To be able to perform and huddle land evacuation or ditching when an emergency occur.

•Assist passengers with special needs, including unaccompanied minors, young passengers and passengers with alerts such as passengers with reduce mobility, mothers with infants, MEDA passengers etc.

•Effectively diffuse challenging situations involving disorderly, intoxicated, and irate passengers.

•Care for and assist ill, injured, and incapacitated passengers and may administer first aid when needed.

•Carry out duties in confined spaces of aircraft aisles and galleys and keep clean neat galley, cabin and aisles during the flight.

•Adapt to frequent changes in the work environment such as flight schedules, variable weather, and environmental conditions and time zones.

•Complete all responsibilities in a timely manner contributing to the collective effort of on-time departures and arrivals.

•To huddle any DGR related situation.

•Carry out safety and security checks before and after flight. 02.2024 – 04.2025

09.2012 – 10.2023

•To safeguard cockpit entry door any given time.

•Www.srilankan.com

Education

G. C. E. ADVANCED LEVEL

G. C. E. ORDINARY LEVEL

Successfully completed the Diploma in civil CAD in 2007 OST CADD center, Colombo 03, SriLanka.

Successful completed NVQ Level 03 in Construction Industry & Civil Engineering by City

& Guilds of London Institute in SriLanka.

Successfully completed Advance Diploma in Construction Industry & Civil Engineering by City & Guilds of London Institute in SriLanka.

GCE Advanced Level (2008)

GCE Ordinary Level (2004)

Skills

Communication skills

Organizational Skills

Warm and friendly helpful personality

Flexibility

Leadership

Emergency response

Emergency Response

Problem Solving

Leadership

Problem solving

Safety equipment operation

Team work

work authorization status

US Permanent Resident with work Authorization

Languages

English Sinhalese

Certificates

CAA proficiency certificate, Civil

Aviation Authority of Sri Lanka

(Since 2021-2023)

Data Analyst (Proficiency in

Tableau, SQL and Python)

Diploma in Airline Fares/E-

Ticketing, DGS, Reservations,

Marketing, Cargo, Travel &

Tourism converting the

principles & practices for selling

international air travel

Crew Resource Management

course

12/01/12

IATA Airline Cabin Crew Training

12/01/11

One World Training to be a

Oneworld customer experience

champion

03/01/1

Leadership & Team building

program, Commando Regiment

Training School

01/01/13

2010

2006

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