Versatile Care and Service Professional

Cheyenne Vega

Elk Grove, CA ***** +1-279-***-**** ***********@*****.***

Professional Summary

Detail-oriented professional with 13 years of experience across diverse roles in customer service, food service, healthcare and behavioral support. Proven track record in managing operations, training staff, and enhancing customer satisfaction. Skilled in implementing behavior management strategies and maintaining compliance with health regulations. Holds certifications in X-Ray and CPR, demonstrating commitment to safety and quality care. Seeking to leverage extensive experience in a dynamic environment. Willing to relocate: Anywhere

Work Experience

Delivery Driver

DoorDash Antioch, CA

May 2018 to Present

Picks up and delivers food to customers.

Behavior Technician

Amergis Healthcare Concord, CA

November 2024 to May 2025

• Provide one-on-one support to individuals with behavioral challenges, implementing behavior management strategies and interventions

• Assist in the development and implementation of individualized behavior plans, ensuring consistency and progress towards goals

• Implement positive reinforcement techniques to promote desired behaviors and reduce challenging behaviors

• Assist in crisis intervention situations by utilizing de-escalation techniques to ensure the safety of all individuals involved

• Maintain accurate and up-to-date documentation of client progress, goals, and interventions implemented Dental Assistant

February 2022 to January 2023

• Instructed patients on post-operative care following oral surgery procedures like extractions or implant placements

• Implemented digital radiography systems to improve efficiency in capturing diagnostic images

• Assisted in the fabrication and adjustment of dental prosthetics such as dentures or bridges

• Assisted in taking impressions for orthodontic appliances such as braces or retainers

• Provided chairside assistance to dentists during complex procedures such as root canals or extractions

• Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment

• Performed basic laboratory tasks such as pouring impressions and fabricating temporary crowns

• Maintained strict adherence to infection control protocols, including proper handling and disposal of hazardous materials

• Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling

• Coordinated treatment plans with dentists and specialists to provide comprehensive care for patients

• Educated patients on various treatment options, explaining procedures, benefits, and potential risks Baker

Panera Bread Antioch, CA

November 2021 to December 2022

.

• Followed recipes and production schedules to ensure timely delivery of fresh products

• Maintained a clean and organized work area, adhering to food safety and sanitation guidelines

• Managed inventory levels of baking ingredients and supplies to minimize waste and control costs

• Operated commercial baking equipment such as ovens, mixers, and dough sheeters with precision and efficiency

• Trained new bakery staff members on proper techniques for mixing, shaping, proofing, and baking various doughs

• Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail

• Implemented quality control measures to ensure consistent taste, texture, and appearance of baked goods General Manager

Wendy's Elk Grove, CA

November 2019 to September 2020

• Created weekly schedules for employees, optimizing staffing levels based on projected sales volume

• Ensured compliance with health and safety regulations at all times, conducting regular inspections and implementing corrective actions when necessary

• Monitored inventory levels and placed orders to replenish stock as needed, minimizing waste and reducing restaurant costs

• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction

• Conducted performance evaluations for staff members, providing constructive feedback and identifying areas for improvement

• Trained new hires on company policies, procedures, and standards to ensure consistency in service quality

• Maintained accurate financial records including cash handling procedures, daily sales reports, and inventory tracking sheets

• Developed strategies to increase average transaction value through upselling techniques

• Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders

• Developed and implemented training programs for employees on food safety procedures and regulations

• Maintained a clean and organized restaurant environment, ensuring compliance with sanitation standards at all times

• Managed cash handling procedures accurately while maintaining security protocols Assistant Manager

Wendy's Pacheco, CA

February 2018 to November 2019

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items

• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team Car Sales Consultant

Autocom Nissan East Bay Concord, CA

February 2018 to February 2019

• Built and maintained a strong client base through exceptional customer service and follow-up, resulting in a high rate of repeat business

• Collaborated with the finance department to secure competitive financing options for customers, increasing overall sales volume

• Conducted thorough product demonstrations to highlight key features and benefits, effectively addressing customer needs and objections

• Provided accurate and detailed information about vehicle specifications, pricing options, warranties, and after-sales services to assist customers in making informed purchasing decisions

• Maintained up-to-date knowledge of industry trends, competitor offerings, and new vehicle models to provide expert advice to customers

• Effectively managed the entire sales process from initial contact through delivery ensuring a seamless buying experience for customers

• Utilized CRM software to track leads, manage customer interactions, schedule appointments, and maintain accurate records of sales activities

Call Center Representative

AT&T Sacramento, CA

January 2016 to August 2018

• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers

• Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions

• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings

• Recognized as a top performer within the team based on consistently meeting or exceeding performance goals month over month

• Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions

• Resolved billing discrepancies efficiently by working closely with the finance department

• Developed rapport with customers by actively listening to their concerns and providing empathetic responses Night Manager/ Cashier

Weinerschnitzel North Highlands, CA

September 2015 to August 2016

• Implemented new training program for staff members, resulting in improved efficiency and customer service

• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction

• Trained new hires on company policies, procedures, and standards to ensure consistency in service quality

• Implemented cross-training initiatives to enhance employee skills across different roles within the restaurant

• Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines

• Analyzed sales data regularly to identify trends or opportunities for improvement Lead Customer Service Representative

Future Energy Savers

July 2014 to May 2015

• Developed and maintained a strong network of leads through cold calling, networking events, and referrals

• Provided expert knowledge on solar energy systems to potential customers, addressing their concerns and educating them on the benefits of solar power

• Delivered persuasive presentations and product demonstrations to potential customers highlighting the cost savings and environmental benefits of solar energy solutions

• Attended industry trade shows and conferences to stay up-to-date with the latest trends in renewable energy technologies as well as competitor offerings

• Provided ongoing post-sales support by addressing any issues or concerns raised by customers promptly and effectively

• Collaborated closely with installation teams during project implementation phase ensuring seamless coordination between sales commitments and actual system installations

Front Desk Receptionist

Advanced Chiropractic Solutions

May 2012 to July 2014

• Greeted and welcomed guests, providing a positive first impression of the company

• Scheduled appointments and maintained an organized calendar for multiple staff members

• Efficiently handled all incoming and outgoing mail, packages, and deliveries

• Maintained cleanliness and organization of the front desk area at all times

• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively

• Managed visitor logbook accurately by recording necessary details for security purposes

• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols

• Ordered office supplies ensuring availability while managing costs within budget constraints

• Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed

• Maintained knowledge of company policies, procedures, and services to provide accurate information to guests

• Mentored junior receptionists in customer service techniques and professional etiquette

• Demonstrated strong problem-solving skills when handling difficult situations or demanding customers Swim Instructor

Aqua Mania Swim Instruction

April 2011 to September 2011

• Provided swim instruction to individuals of all ages and skill levels, ensuring a safe and enjoyable learning environment

• Developed personalized lesson plans based on individual needs and goals, resulting in improved swimming techniques for each student

• Implemented effective teaching methods, including demonstrations, drills, and hands-on practice sessions to enhance students' swimming abilities

• Demonstrated strong communication skills by effectively explaining complex swimming techniques in a clear manner that was easily understood by students

• Provided guidance on proper stroke mechanics, breathing techniques, diving skills, water safety rules, and rescue procedures as part of comprehensive swim instruction program

Education

Dental Assisting (Trade school)

Carrington College California-Sacramento

2020 to 2023

High school diploma or GED

Consumes River College Elk Grove, CA

Skills

Dental Assisting Cashiering Delivery Driver Experience Microsoft Word CDL Dentrix Driving Lifeguard Assistant manager experience Customer service Food Service Communication skills Sales Swimming Management Chairside Assisting

Certifications and Licenses

X-Ray Certification

CPR Certification

Food Handler Certification

First Aid Certification

Driver's License

Additional Information

Authorized to work in the US for any employer

Highlights of Skills

- Reliable and punctual - Determined to always do my best

- Neat, clean, professional appearance - Exceptional customer service skills

- Thrives working under pressure - Learns quickly

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