Detail-Oriented Billing and Customer Support Specialist

Tanajza Jackson

**** ******* **, *****, ** ***** 385-***-**** E-mail: ********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and calm under pressure with experience in high-volume communication, data verification, multitasking, and customer support. Adept at handling sensitive information, following procedures, and maintaining professionalism in fast-paced, demanding environments. Seeking to bring strong communication, data accuracy, and decision-making skills into desired role.

SKILLS SUMMARY

Billing/Invoicing Fast accurate data entry Customer service/Conflict resolution

Attention to detail Confidentiality Multi-tasking/Time management

EDUCATION

Medical Billing and Coding, UEI, Phoenix, AZ Graduated April 2025

Clearfield High School, Clearfield, UT Graduated April 2016

PROFESSIONAL HISTORY

Art Gallery Operations Manager, Art of Surrender, Tempe, AZ 02/2024 – 08/2025

Oversaw timelines, logistics, and real-time problem solving during 14-hour event shifts.

Provided warm, attentive guest support via phone, email, and in-person interactions.

Coordinated and oversaw gallery events, managing logistics such as food and supply orders, ticket confirmations, and smooth guest entry.

Maintained the gallery’s ambiance by overseeing cleanliness, restocking essential supplies, and nurturing plants to uphold the brand’s aesthetic.

Assisted clients with purchasing high-value original artwork, providing personalized service.

Billing Associate, Real Floors, Phoenix, AZ, 01/2023 - 01/2024

Reviewed and verified work orders to ensure billing accuracy to fund all orders.

Managed multiple systems simultaneously (dual monitors, internal portals, billing platforms).

Collaborated across departments to ensure smooth operations and excellent client experience.

Utilized Google Docs, Gmail, Excel, and Word for efficient document management.

Verification Specialist, Foursight Capital, Salt Lake City, UT 01/2020 - 12/2022

Conducted high-volume inbound and outbound calls to verify employment and income for loan approvals.

Entered and validated sensitive data with accuracy and adherence to compliance requirements.

Resolved customer concerns with empathy sing calm, clear, and professional communication.

Maintained targets while managing fluctuating call demands.

Operations Officer, Goldenwest Credit Union, Ogden, UT, 01/2017 - 01/2020

Investigated potential fraud cases, documented findings, and followed financial regulatory procedures.

Entered account data, processed transactions, and maintained accuracy across multiple systems.

Communicated clearly with members to gather information, resolve concerns, and explain outcomes.

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