Administrative Support Specialist with Process Improvement Focus

Rebecca Guerra

Email: **************@*****.*** Phone Number: +1-334-***-****

Location: Dothan AL Nationality: American

About Me

I am looking to obtain a position in a vibrant and growing organization that uses my experience as Admin and skills in presentation and analysis. My objective is to utilize my experience to advance the goals of the organization and to continue developing my skills.

Reason for Looking

Seeking career growth and development opportunities Summary

3 years of experience as Admin

Advanced skills in Customer Service

Available to work immediately

Current salary $950

Expected salary $1,000

Job History

Admin

3 years of experience

Responsibilities:

- Assisted in managing administrative duties such as scheduling appointments and meetings, organizing files, and preparing reports.

- Provided support in recruiting, onboarding, and training new employees.

- Managed office inventory and maintained supplies, equipment, and facilities. Achievements:

- Successfully implemented a new filing system that improved document organization and retrieval for the entire office.

- Streamlined the onboarding process for new employees, resulting in a 20% reduction in the time it takes to get them up to speed.

Education / Certificate

Latest Education: High School Grad

Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Admin

Skills

Customer Service : Advanced Admin : Intermediate File Management : Basic Animal Caretaker

5+ years of experience

Responsibilities:

- Ensured proper feeding, watering and care of animals

- Maintained cleanliness of animal living areas

- Assisted with medical procedures and administered medications

- Educated visitors on animal behavior and needs

Achievements:

- Successfully implemented a new animal enrichment program that improved overall mental and physical health of the animals

- Implemented a more efficient feeding schedule which resulted in improved animal health and fewer illnesses Assistant Manager

4 years of experience

Responsibilities:

- Assisted the Manager in overseeing daily operations and staff management

- Ensured efficient customer service and addressed customer concerns

- Maintained inventory levels and assisted in ordering supplies

- Performed financial reporting and handled cash management Achievements:

- Implemented a new customer service training program that resulted in a 15% increase in overall customer satisfaction ratings

- Streamlined inventory management processes, reducing overstock and saving the company $10,000 annually Customer Support Specialist

5+ years of experience

Responsibilities:

- Provided exceptional customer service and support via phone, email, and chat.

- Assisted customers with product inquiries, order status updates, and technical issues.

- Escalated complex issues to the appropriate department for resolution.

- Maintained accurate and detailed records of customer interactions and concerns. Achievements:

- Consistently achieved high customer satisfaction ratings, with an average rating of 4.8 out of 5.

- Decreased average call handling time by 15% through effective communication and problem-solving skills.

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