CSR

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William P. Wyche

**** ***** **.. ************, ** 32209 Cell: 954-***-****, *************@*****.*** CSR

Professional Summary

Highly organized and client-focused professional with extensive experience in management, admissions, case management, and technical support. Skilled in tax services, program administration, and customer relations, with proven ability to work under pressure, maintain attention to detail, and deliver results with professionalism and tact.

Core Competencies

• Client Relationship Management

• Tax Preparation & Accounting Support

• Program & Staff Management

• Admissions & Enrollment Advising

• Technical Support & Troubleshooting

• Case Management & Job Placement

• Microsoft Word, Excel, PowerPoint

• Strong Written & Oral Communication

Professional Experience

Tax Blasters Services — Manager Jun 2021 – Present

• Deliver business and personal tax services to diverse clients, ensuring accuracy and compliance.

• Advise clients on tax planning and documentation best practices. Kaplan University — Admission Advisor May 2005 – Jun 2021

• Conducted prospective student interviews, assessing qualifications, goals, and motivation.

• Maintained accurate records and collaborated with financial aid and academic departments.

• Presented program information ethically, contributing to increased student enrollment satisfaction.

The Answer Group — Technical Support May 2000 – May 2005

• Provided expert technical guidance to clients, resolving service requests efficiently.

• Recommended system improvements, enhancing operational efficiency and client satisfaction.

2

Community Environment — Program Manager Feb 1998 – Mar 2000

• Developed and implemented instructional and behavioral programs for students.

• Supervised staff, conducted evaluations, and maintained educational/behavioral records.

• Oversaw safety and 24-hour care for developmentally disabled clients. Beckham Hall Shelter — Case Manager / Job Developer May 1996 – Jan 1998

• Managed caseload of 25 clients at a 125-bed homeless facility.

• Facilitated job placement and conducted group sessions supporting client recovery.

Archer-Western Contractors — M.O.T. Foreman May 1995 – Apr 1996

• Oversaw construction safety on a $30M flyover project, directing multiple crews.

• Managed lane closures, crane operations, and project logistics across I-95 expressway.

Education

• BA, Professional Studies – Kaplan University, 2008

• Major: Theology, Sociology Minor: Psychology

• Biblical Studies – Miami Christian College / Trinity University, 1991–1992

• AA, Business Administration – Miami Dade Community College, 1982 Certifications

• Certified Guardian Ad Litem

• CPR Certification

• All Line Adjuster (6-20), Broward College, 2024

• ACA (Accredited Claims Adjuster), Broward College, 2024

• Registered Customer Service Representative (RCSR), Broward College, 2024

• Florida Notary Public

• Florida Realtor Association

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