Dynamic Customer Service Specialist with 8 Years Experience

JASMINE JONES

***********@*****.*** 773-***-**** Chicago, IL

Professional Summary

Friendly and detail-oriented Customer Service Specialist with over 6 years of experience assisting customers, resolving issues, and managing transactions in fast-paced environments. Skilled in building trust, handling escalations, and improving team processes. Strong written and verbal communication, decision-making, and critical thinking skills. Excels in collaboration, process improvement, and maintaining consistent, high-quality service.

Skills & Competencies

- Customer Experience & Relationship Management

- Dispute Resolution & Problem Solving

- Process Improvement & KPI Monitoring

- Employee Engagement & Team Collaboration

- Written and Verbal Communication

- Attention to Detail & Strong Multitasking

- Decision Making & Conflict De-escalation

- Zendesk Google Drive CRM Systems SQL (familiarity)

- Ability to Work Independently & Provide Guidance

- Positive, Solutions-First Attitude

Work Experience

Raising Cane’s Chicken Fingers – Crewmember

Chicago, IL Mar 2025 – Aug 2025

- Delivered fast, friendly, and consistent service while handling drive-thru and front counter operations.

- Accurately processed customer orders and payments using POS systems and maintained cash accuracy.

- Supported team goals by multitasking across order taking, packaging, and customer assistance.

- Resolved customer concerns quickly and positively, contributing to high satisfaction scores.

- Maintained clean, organized workstations and upheld food safety and sanitation standards.

J.A. Squared Catering & Grille – Cashier

Chicago, IL Jun 2017 – Oct 2023

- Delivered excellent customer service by processing in-person and phone orders accurately and efficiently.

- Handled cash, credit, and online payments while maintaining accurate drawer balances and minimizing errors.

- Assisted with order packaging, refunds, and exchanges, resolving customer concerns quickly and professionally.

- Supported online shop operations by updating menus, assisting with website inquiries, and promoting new products to boost engagement.

- Collaborated with team members to improve workflows, communication, and overall customer satisfaction.

American Girl Place — Hostess

Chicago, IL October 2025 — present

- Warmly greeted guests, managed check-ins, and coordinated seating for a high-volume family restaurant, ensuring smooth guest flow during peak hours.

- Oversaw reservations, waitlists, and special event scheduling using digital booking systems while maintaining accurate guest information.

- Assisted with birthday celebrations, tea parties, and specialty dining experiences by preparing tables, confirming event details, and ensuring each guest received an engaging and memorable visit.

- Provided clear communication between servers, management, and the kitchen to ensure timely service and accurate order delivery.

- Offered friendly guidance to first-time visitors, explaining dining experiences, store layout, doll services, and promotions.

- Maintained a clean, organized host stand and dining entrance, supporting overall restaurant presentation and brand standards.

- Resolved guest concerns with patience and professionalism, consistently ensuring a positive, family-centered experience.

- Supported retail and service teams during busy periods by answering phones, processing small transactions, and assisting with customer inquiries.

Education

Lincoln Park High School – Chicago, IL

Graduated May 2023

Technical Readiness & Tools

- High-speed internet and reliable home setup

- Proficient in desktop/laptop systems and CRM tools

- Experienced with iOS/macOS, Google Drive, and Microsoft Office Suite

- Comfortable learning new technology and adapting quickly

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