Customer Support & Admin Assistant

Bilingual administrative and customer support professional with 3+ years of experience in remote office operations, CRM systems, and high-volume client and candidate support. Skilled in scheduling, travel arrangements, document management, data tracking, and cross-functional communication. Adept at providing efficient, accurate, and confidential administrative support.

College of Saint Benedict Bachelor of Arts

CORE SKILLS

• Calendar management & executive scheduling

• Document preparation & confidential records management

• Compliance & sensitive information handling

• Multi-channel communication (email, phone, chat)

• CRM & HRIS systems (Salesforce, Avionte, Dayforce, ATS platforms, Navigate, Agresso, PowerFAIDS)

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Google Suite (Docs, Sheets, Calendar)

• Event & meeting coordination, travel support

• Research & data tracking

EMPLOYMENT HISTORY

Recruitment & Staffing Operations Coordinator Masterson Staffing Remote 2025 – Present

• Coordinated candidate documentation, onboarding materials, and compliance records.

• Scheduled interviews, orientation sessions, and follow-ups with candidates and clients.

• Maintained applicant and employee records across ATS and HRIS systems.

• Supported daily staffing operations, tracking placements, start dates, and documentation.

• Supported senior staff with administrative tasks, including scheduling, correspondence, and confidential document management.

Account & Benefits Administrator (Bilingual), State Farm Remote 2024 -2025

• Maintained accurate client account records and documentation in Salesforce.

• Processed account updates, benefits changes, and compliance-related requests.

• Coordinated with underwriting, claims, and billing teams to resolve issues.

• Communicated policy information clearly and professionally via phone and email.

• Handled sensitive personal and financial information with confidentiality. Program Coordinator, State of Minnesota Remote 2023-2024

• Guided high school students through post-secondary planning, providing tailored advising and resource support.

• Coordinated workshops and one-on-one sessions for applications, scholarships, and financial aid navigation.

• Maintained confidential institutional records in CRM systems, ensuring compliance.

• Developed centralized tracking systems for program deliverables, improving workflow and reporting efficiency.

• Assisted with event logistics, research, and coordination of meetings and workshops.

• Supported leadership with administrative tasks including scheduling, correspondence, and reporting. Program Coordinator – Administrative Support, Augsburg University Remote 2022-2023

• Managed scholarship and admissions processes, reviewing high-volume applications and ensuring compliance.

• Maintained confidential student records and processed sensitive financial aid and scholarship information.

• Coordinated communication between students and campus services to resolve inquiries efficiently.

• Tracked academic progress for 400+ students using internal CRM tools, ensuring accurate enrollment and credit tracking.

• Supported senior administrators with reporting, documentation, and scheduling tasks. Kezia Burrows

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